I had a very positive experience at the Affton license office today. I was registering a new car and there was a problem with the paperwork provided by the dealership. Riley knew exactly what to do to get the situation resolved. She was courteous, respectful and very knowledgeable. Instead of having to go back to the dealer the problem was resolved with a phone call and a few minutes of my time. Excellent customer service. read more

Definitely do not recommend this DMV. There was no air in the building and very limited seating so I left, ran a few errands, came back and waited in my car. I checked in at 11:27am and was not serviced until 12:33pm. Once I received the text message that it was turn, I headed to the counter. What should have been a quick in and out process turned into something longer than it needed to be. The computer system began to malfunction and the man servicing me had to try and restart the document scanner. He moved to a new computer to finish the process. I didn't leave from the DMV until 1:10pm. Definitely will never come back here. read more

Affton Licenses Office - Registration Services Near Me - Saint Louis, Missouri

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Very Nice People Tiffany was most helpful, and kind , busy was handle quickly i was in and out.

Came around 12:30pm and got helped immediately by Briana. She was great and got me out in 10mins. Much recommended.

Every single person at this license office is awesome. So friendly. So helpful. Always professional and makes such a stressful life task easy and doable. Today Lulu helped me out with my registration and Chris helped with my license. They were amazing! 5 stars for lulu and Chris! read more

Amber Kayla Lulu Tiff Briana Maisie are wonderful people, very helpful and friendly. They helped me even though 5pm had passed. read more

Josh was Great. He explained some of the MO registrations process. I moved to MO from IL. I went with the 2 yr option

Tiffany was terrific!! the line moved quickly (even though some people don't pay attention to their number being called) This was my son's first experience with the DMV since buying his first car and Tiffany was kind and helpful. I don't know how she puts up with clueless people every day??? She is a gem in my book!!!! read more

I was recently returning to this office with all the needed paperwork and noticed a new help desk positioned at the entrance. Very nice addition. After a few minutes I was waited on by LuLu who was training a newer employee. She was knowledgeable, helpful and considerate. This is so appreciated! I was in and out in under 30 minutes for title registration and taxes on a used vehicle. Great job guys read more

Great staff that are always super helpful! I was super lucky and was in and out in less than 20 minutes but there was no line. My first time there it did take over an hour with a pretty long line but the staff were very organized and on top of things. read more

Maisie is what I believe is what an employee should be. Patient, informative, and very understanding I needed help witha few things.kudos to her. read more

Always great customer service! Shortest wait time of any license off i've gone to. All the way around awesome!

Used to be open until 7pm M-F and until 2 on Saturday. It's no longer convenient for employed drivers.

Efficient, friendly and helpful with difficult situations. Glad to have it in the neighborhood.

Kayla was very friendly. The atmosphere of the office was great! sounded like a karioki bar at times. Glad people still like doing that!

Went to get my ID renewed. Maisie was my clerk. She was wonderful, fast, and efficient. I was in and out of there in no time at all. Attitude was super friendly too read more

I had a mess of paperwork for the title of my car and Tiffany was very helpful in figuring out what I needed. Thanks for being efficient, but most importantly thank you for being kind throughout the process. read more

This is my favorite office. Always friendly always helpful. Kayla was an absolute pleasure today.

The jerks that run this place REMOVED ALL THE CHAIRS FOR CUSTOMERS and replaced them with blue tape you must follow until someone helps you after roughly 5 hours of waiting. An elderly man walked in and had to ask the stranger at the end of the line if he would hold his spot in line for him since he has a bad knee and can't stand while waiting to be helped. The people running this place give zero fox. I can't imagine running my business like this. Go somewhere else. read more

Affton Licenses Office - The jerks running the place REMOVED ALL CHAIRS and replaced with tape. - Registration Services Near Me - Saint Louis, Missouri

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I had to go to DMV today. There was online issues, so I couldn't complete tag renewal at home. The woman who serviced me, Lulu, was fantastic. Knowledgeable, friendly, polite and help. She was great. Best service ever at a DMV. Again, her name is Lulu. Thank you, Wendy read more

Love this dmv super easy and everyone's super nice. Janet was really helpful! Even if there is a long line it moves fast!

No verbal directions are given when you enter, yet you are yelled at for sitting in the incorrect row of chairs based on the service you need. After being rudely admonished, some customers left. Employees do not wear name tags. A large framed white female with dark hair/blonde highlights pulled back in a partial ponytail is the employee with the abrasive manners. Never Again! read more

Wow - I normally go to Deer Creek DMV, but had to go to Affton in a pinch. What a difference! The person helping me would barely speak, did not look at me, and was cleaning her office phone while I tried to explain my problem and get an answer. The question was not resolved satifactorily and I left wishing I had never shown up there. I am sure the person behind the desk wished I had never shown up there as she made that quite evident. Worth a few minutes drive to avoid this situation. read more

Couldn't leave zero stars; disappointing. The Affton DMV is EXACTLY why government agencies should NOT be privatized and the DMV should NOT be franchised. The creature I dealt with had attitude before I even got called. I was excited thinking I was just coming in to pay and wrap up. Waited patiently for 1.5 hrs. Nope. Despite being told yesterday that I had EVERYTHING needed; today was a DIFFERENT STORY. My keys got tangled with the pen rope; she ASSUMED I did it purposely. AS IF I wanted 1 more minute with her mouth. She starts yelling, "You don't get to come in here and get an attitude with me!!" I said, "Have a nice day. Actually, no. Have the day you deserve." She starts yelling, "Don't come back here." I laughed and said, "No worries, I won't!" She was so mad she couldn't trigger me she started ranting, "Don't go to any of our other offices, either! We called them." I laughed and said, "No worries, I won't. You wasted my time." That a franchise has 'her' as the face of their company is mind-boggling. That someone so power-tripping and unhinged has access to everyone's DMV records is UNREAL. read more

I see a lot of negative reviews here, but they are overstated. Most importantly, there are chairs and numbers are passed out. Everyone was polite and I got in and out in less than 40 minutes. (There was only a short line) My only criticism, they don't answer the phone. I had a legitimate question that I really needed answered before I stood in line and they have no way of doing that. The phone rings and rings, with no voicemail and there is no email address. They could work on that. Consensus... no more annoying than anytime spent at the DMV, but you can go here and be just fine. read more

The lines are long wait time to long but if it is a slow day and you have all the paperwork you nead it is as fast as any other . Thy didn't get my drivers license right thy gave me a non legal one even thought I told them that A TSA agent said I. Nead one to fly again. I explained this to the person that was there. why is my license not legal I have had it for 50 years.. read more

First time filing online for tags. July 18, 2024 for July tags. It's now August 3 and still no tags. Called Jefferson City (after trying to get through to this office in Affton) who said they were sent to the Affton office and to call them. I laughed. She laughed. Good times. I have tried calling the Affton office 75 times this morning; and that is not an exaggeration. No one picks up. You can't leave a voicemail because it's full. I wish I had their access code so I could retrieve their messages for them. My suggestion is twofold: don't use the online renewal system but if you do, use a different office and not the Affton office. I'm stuck and don't know what to do, other than hope to God I don't get pulled over for expired tags that cost me $88 and a lot of frustration. read more

A train wreck! 25 people waiting for an ID with one employee helping them while no one is getting plates which has a number system while ID people have to wait outside? read more

To start with the hours for this office are incorrect on your site, they are open 8am - 6pm (not 7:30am as you have listed on Yelp) This location has good counter staff, and a manager who is trying to provide good customer service, BUT the first person you meet upon entering is a lady who is rude and does not care about helping anybody. Even the manager knew right away that when I asked to talk to her it was about the "greeter." I am willing to say they are worth a 3 on the rating scale due to the excellent service from Christopher and the driver's license staff, and the manager, who seemed to be stuck with the rude door greeter. read more

No seats, no Qless or automated line, and two clerks working on a line of 30 standing for hours for a simple plate renewal. The absolute worst office you could set up. read more

First time at this location and I had an absolutely wonderful experience. I needed to get my drivers license renewed. We all know the lines get long and you're gonna have to wait. I arrived 10 minutes before the office opened. There were already three people in line outside so I decided to join them. They actually opened the doors two minutes early. it was my lucky day because the three people in front of me had to get tags for their cars which meant I was the first person in line for drivers license renewal. The lady was so nice and pleasant to work with. I had to get my real ID so I had lots of paperwork to give her for her to go over and make copies of. After getting the dreaded drivers license picture taken and paying the fees. I was out of there by 8:11. I could not believe how quick the process was. I will definitely be going back to this location in the future. One thing to note, there are not chairs or check-in at this location. They might have had two chairs upfront but you basically get in line and stand in line until it is your turn. I do not mind this because I would typically prefer to stand. know other locations you go in, take a number or sign in on a computer and sit down to wait until you are called. So with that information if you do not enjoy standing or are unable to stand for an amount of time. This might not be your location. read more

It was crazy busy in the late afternoon so I went the next day - before they opened. Was waited on promptly, and they were very nice when informing me of the aggravating and unexpected emissions testing that was required here vs. where I lived before. I went down the street at their recommendation , got the inspection as a walk in and they helped me right away when I came back. All in all, a decent DMV experience. read more

Horrible place. No chairs, no wait numbers, long long lines. Will not even go into how uncaring the service is. It sucks to renew licenses in St Louis! read more

My wait was not long, and the two ladies that helped me were nice. Sadly I did not have everything I needed.

absolutely horrible. Apparently someone threw a chair in the Affton office so now they've taken all of the chairs off the floor and all of the chairs along the wall. I had to stand there for an hour after a knee replacement on a cane for a handicap sticker. Because one idiot threw a chair the rest of us have to suffer. It is by far the stupidest thing I have ever seen in my entire life. Old people go there, handicap people go there and you have to stand there for hours???? Stand..... it is completely ridiculous. I will never go there again. read more

No chairs for disabled ppl to be able to sit through the horrid wait! This is ridiculous. License bureaus are supposed to be run by the state not some outsourced business, that doesn't serve the ppl it's supposed to serve. read more

Avoid if you can. A guy yelled at me from 25 feet away asking how he can help me as soon as I walked into the door. I kept walking closer so I could speak to him like a human being. He yelled the same thing again. I told him I'm not going to scream across the room. I walked up to him and spoke to him in a civilized manner. He was not friendly or helpful at that point. Will never go to this office again. read more

I had a horrible experience with the Affton DMV. The lady Tiffany that helped me was extremely rude and it was very apparent that she did not like her job at all. The only good experience I could say was there was a young gentleman by the name of Christopher who I got to watch and listen to as he helped other customers. He was extremely professional and treated everyone that was at his window with excellence. It was obvious as to why he was training the new employee. I truly feel that everyone working at the Affton DMV should take note from Christopher on how customer should be treated in an establishment and place of business. read more

Set up is very odd. No place to grab a number to wait in line. They greet you with an attitude and expect you to automatically know what to do despite no instructions or signs. Very rude staff. An elderly man had to ask a worker to use germ x after coughing into her hands (during a pandemic). The lady in front of me stormed out very mad because of how a worker treated her. I understand it's not fun to deal with people all day so when it was my turn I greeted her nicely and tried to brighten her day at least a little. I got nothing but attitude and a hard time. Every location I've been to AND online says they'll accept electronic copies of papers. She absolutely refused to accept anything electronic even after explaining to her that my parents had the physical papers and they were 2 hours away. She couldn't find my name or car in the system yet REFUSED to look at a picture of my papers to get the information to help find it. I took my stuff and left. I went to the Maplewood DMV and the young guy working was SO nice and I was literally in and out within 15 minutes. He saved me a lot of money too! Save your time and go there. read more

The employees there were moving slow. One lady got up and went to the back. And I never saw her again. It's always crowded.