This was my first experience ever using a dumpster service. It was not at all what I imagined I guess. I'd like to share my experience unbiased as I'm really not sure how other dumpster companies operate and I'm not sure if they're all like this or what.
First, I put in a request online for a quote and availability. I did this with three different dumpster companies. Afforadble Dumpsters called me within 5 minutes of the request. I heard back from another company 2 hours later, and the third company I never heard back from. So I went with Affordable Dumpsters GR because they were quick and had availability.
Second, after booking the drop off date, I did not receive any sort of communication. I honestly thought I may have been scammed. The day of the drop off comes, and I still heard absolutely nothing from the company. I had no idea when it would be dropped off or if I was still even scheduled. So I called them. They called their driver and then let me know he was planning to drop it off that day. He came 20 minutes later.
Third, after we were done with the dumpster, I emailed, I called, and I texted to let them know we needed it picked up. I tried each form of communicaton because I again did not receive any confirmations that they received my pick up request. I did not hear from them. Finally, I received an email that they'd be picking it up in the next few days. (we used the dumpster the day it was dropped off and requested pick up next day. They allow an automatic 3 days.)
My situation was that we needed the dumpster the day we were moving out to throw out a few things left over that were not moving into a new house with us. Then we moved. We had filled the 10 yd dumpster up barely half way. We seriously only had a few items. I still have no idea when the dumpster was picked up. I received an email that we went over our weight on the dumpster by $3.80. I have no idea again when they picked it up so I do not know if other people threw things away in there or what. This is why I tried so hard to have them just pick the thing up because we were not going to be living there anymore to watch the dumpster and make sure strangers didn't use it.
This company has zero communication put in place for customers. They tell you "we can drop it off whenever, within the next 3 days. BUT if you have anything blocking our drop off zone then we will fine you hundreds of dollars". They also say "we can pick it up whenever we want, and if something is blocking our pick up, we can fine you hundreds of dollars". My anxiety working with this company was insane. It was a guessing game the entire time and somehow you also feel that they are scamming you and that no matter what you do they will find a way to fine you or add charges to your order. I still was never notified of the date or time the dumpster was picked up. Just that we exceeded weight limit (with a half empty dumpster). I cannot imagine what the extra charges would have been if we actually used the dumpster to its entirety. We did not throw away anything heavy or excessively heavy.
I have no idea what other dumpster companies offer, what their communication is like, or what their pricing is. I highly recommend reading all reviews before deciding what company to go with. This company has a lot to work on as far as coordination with customers goes and offering live updates of expected pick up and drop off days and times. read more
