Had an appointment at the Rockingham NC office. One star because I can't put ZERO. This is one the worst places I have ever had the displeasure of going to. The receptionist is only the beginning of the awful customer service and the "dentist " is the end of the awful customer service! Would never recommend this awful place to anyone! They all have the " if you don't like it go somewhere else " attitude. So I did.... I went right down the street to Aspen Dental!!! This Will NEVER get another penny of my money! The people at Aspen dental in Rockingham NC were SOOOOO nice and helpful!! Gladly paid them for the great service! DON'T go the the Affordable Dental office in Rockingham NC and put up with their terrible customer service!!!! read more

I experienced the worst customer service dealing with the front office. My first encounter was to call and get a cost estimate, where I was told it was State law to have an x-Ray. Doubting this I contacted the state who conveyed no such requirement. I called the receptionist to enlighten her that it is not a law, and her response way to hang up on me! When my wife decided to use them because still a lower price, I went with her to have a tooth repaired on my lower set. As I asked the receptionist about this she flat out lied again saying they did not do repairs. I had a flyer/brochure into hand that said they did it, and she again so no. Several days later I called to make appt for follow up for wife, and requested to speak with dentist. He called and said yes we do repair. Made apps for us both. We both arrived , and as I was given ppwrk to do I related that dentist said why they possibly could not do the repair. The answer I got was "whatever" from a old lady! Needless to say I walked out to take my money elsewhere! Dentist nice, but front office staff needs to learn cust svc skills! To read more

Absolutely the worst place to get work done. If I could give 0 stars I would, but unfortunately that's not an option. The lady at the front desk basically threatened my grandmother who was the one getting work done. When my grandmother went in the first time to get teeth pulled and her temporary partial placed unfortunately it was to big and was falling out, but she couldn't ask any questions because the stuffed her mouth full of tissues witch I understand but didn't give her any way to communicate with her doctors. Today she was to get her permanent partial placed in. After having to wait well over 2 hours for her scheduled appointment while walk ins was coming and going. Her and my grandpa was having some friendly conversation with another lady in the waiting room who was there for the same thing my grandmother was there for so of course they shared their experiences. And this lady at the front desk came around the desk yelling at my grandparents. Saying that they was getting on her nerves and will not bad mouth the office and doctors in the waiting room. So my grandmother had to put her hands up and back out the office feeling obviously threatened by this lady. While she continued to yell at my grandparents calling them rude and difficult everytime they come in and she was tired of them. And yes the police have been made aware of this. read more

Had an appointment in Sept to have 7 upper teeth extracted. Dr Griffin was out of the office this day so a lady dentist from Chapel Hill came to this location to pull my teeth this day. It was on a Friday and I remember one of the nurses saying I hope we can get our of here early today. That made me a little anxious. Like don't rush me through because you want to get out early. This was all new to me. The nurse deadened my gums with something on a Q tip. I swear a few minutes later the lady at the front desk came in a deadened my gums. The nurse told her that she had already numbed my gums. Her reply was "well it won't hurt her." Again I am not feeling good about what was going on and being said while I was in the chair. The lady dentist from Chapel Hill came in and done a good job getting my teeth out. I did have to have multiple stitches through my top gums but I knew that was to be expected because she had already told me beforehand. After the lady dentist left my room the nurse brought my temporary dentures in. The nurse told me to open my mouth and she put my upper temporary denture in. I am bleeding really badly. She told me to bite down. I did. She then took them out and told me to put them in. Keep in mind that I have been numbed twice before the extractions and also with needles while my teeth were being extracted. My face and mouth had no feelings at all. The nurse wanted to see if I could put them in myself, she handed them to me and I placed them in the best I could but when I opened my mouth they fell to the bottom. There were no suction at all. I am new to this so I had no idea what was going on. No one there explained anything to me. The nurse told me that I was pushing them out with my tongue. I asked her to give me a mirror so I could see what was going on and the same thing happened, they fell down from the roof of my mouth. It would have been OK if this was the way things goes after extractions but no one explained. She told me to wear them for the next 48 hours. To me that is not wearing dentures that falls down from the roof of your mouth. I left there bleeding and gagging because the temporary dentures were moving all over the place in my mouth. They were made too big but they wanted to get out of the office early that day so no one took the time to take care of my needs. Each time I had a reline appointment if I had issues with anything they would look at me like I was stupid. I lost weight and was very depressed but I kept my appointments as my gums healed. Now on April 7th 2021 I had an appointment to get my permanent dentures made. My appointment was for 8am. I arrived at 8 and sat there and noticed the time was 9:15am. People would come in and come out. A nice lady came in and sat across from me and my husband. My husband and I and the lady sitting across from us struck up a conversation. She said that she was there to get her permanent dentures. I told her so was I. She pulled her mask down to show me her temp dentures and I told her how nice they looked. My husband shared the experience with her about my issues with my teeth being made too big and was falling down on the day I had my extractions. I swear the lady at the front desk was listening in and she screamed out saying my husband's name and telling him that she was not going to put up with us anymore. She said she was sick and tired of me complaining. The patients in the waiting room looked really scared when she was screaming out from behind her desk. She screamed loudly where everyone in the waiting room could here. She said that we were not to talk about the business to another patient and if I had any grievances I should bring it to there attention. I had many grievances and many times I brought them to their attention but nothing was ever done. She told me that I complained too much. What gets me is she didn't like over hearing my husband talking to another patient about the issues I have had from the start but, she (the lady at the front desk) was the one who screamed across from her desk at us and all her patients heard her. That embarrassed us. All she had to do was come get me and my husband quietly and talk to us in private. I went to her desk and asked what her problem was screaming across the room like that at us. She slammed a folder down on her desk and told me that she was not going to put up with us anymore in front of all the patients in the waiting room. I told her that she was scaring me and that I felt threatened by her anger. I left and told the police about her actions. The police told me to go back and get my money back if that is what I wanted and if she started raging again to call them and they would come out. She was so angry when I left that she screamed telling me that if I wanted to put this on yelp or any other social media that I could. I didn't know what yelp was when she said that but I'm glad she gave me that advise. The lady at the front desk should be ashamed of herself. I got my money read more

Over a six hour period, my aunt had xrays, impressions, wax denture fitting, and after a 3 hour break for lunch and shopping, she walked out with permanent dentures! The new dentures fit perfectly and it doesn't appear that she will even need to go back for an initial adjustment! This is after going through six visits over a six month period to a different dentist, only to end up returning the dentures and demanding a full refund. Affordable Dentures is truly AFFORDABLE! Affordable Dentures was 1/3 the cost of the other dentist who couldn't get it right after six months! The staff was professional, very well organized and very friendly. I would highly recommend Affordable Dentures for anyone needing new or replacement dentures. read more