I made a mistake and used my savings account and not my checking account to pay my Wells Fargo…read moreActive Cash card. I caught it right away and called to fix the problem. The first representative I spoke to after waiting on hold for 45 minutes was less than helpful and unable to fix the issue. Later in the week, I was able to get someone that was helpful to restore my account and update the bill paying account number. On 8-31-2021, my account was closed without my knowledge. I spoke to a rep today and was told they were not provided a reason for the closure and couldn't access it from their end. I was told I could re-apply for the account to be re-opened. I didn't have any payments due however, I made a $3,000 payment on 9-1-2021. I fixed my error right away and made payments earlier than required but my account was still closed. I will never bank with Wells Fargo again.

We moved to MN from CA and they helped cash my income tax returns and I don't bank with them! Thank…read moreyou (:

The last few weeks have been difficult to say the least with several errors. That being said they…read moredid make it right all around. Thank you Rachel Carpenter for stepping up and making the tough decisions. Being the VP of a company that size is not easy especially when the errors are completely out of your hands for some of the parts. For a company that promotes standing by a small community for small business and hard working individuals they struggled this time around but have made every effort to fix it. I appreciate your efforts in fixing this error. We came to this bank because of its reputation and will stay because of the work you put in to help us actually feel valued. Business is business when it all comes down to it.

I worked with Jerry Moynagh in the Mendota heights office when I needed help obtaining a PPP loan,…read moredue to covid. The PPP loan is this thing that sounds great, and leaves all involved with many questions and uncertainty. Like any other banker working on those loans, Jerry had piles of work on his desk, and he still managed to respond to my emails. He was Leaps and bounds more helpful than the large bank I WAS with for 8 years, who would not allow me to even apply.