I truly love Covenant Living! This community is beautiful, and they are constantly investing in…read moreimprovements and updates. My grandparents have lived here for over 15 years on the independent living side, and their building was just renovated again less than two weeks ago , they really stay on top of keeping everything fresh and well maintained. Everything is within walking distance, and the wide doors and hallways are thoughtfully designed to accommodate walkers and wheelchairs with ease. The staff are consistently friendly, the public areas are spotless, and security is always kind and welcoming when you come to visit. Parking is plentiful, with both paved spots and shaded parking available in front of buildings under the trees. The food is delicious, and the dining plan makes daily life easy and enjoyable. You can grab a quick order at the bistro or sit down for a more traditional restaurant-style meal. There are daily activities -- with even more during the holidays and different seasons -- and they decorate beautifully for every occasion. The rooms are lovely, bright, and comfortable. Light housekeeping is included, along with many other customizable service options to meet individual needs. It's a thoughtfully run community that truly feels like home.

Response times when patients need to use the bathroom. 45…read moreminute wait is the norm. Push the assist button and then just wait!!

My Dad spent the last few years of his life at Park Summit after we moved him from another place…read more We were hesitant to move him since he was in his late 80's, but everything about Park Summit was wonderful. Abby Blacker provided great help in making the process easy. He was welcomed and settled in quickly, While he complained daily to me about the food and maintenance at the other place, he spoke glowingly of everything at Park Summit. We were so grateful that his last years were spend in a warm, wonderful place with great staff. Thanks to all.

Senior Living at its Finest ! Stepmom is a full time resident and loves the lifestyle !read more

PLEASE READ BEFORE PLACING SOMEONE YOU LOVE AT SPRING TREE!!!!!…read more If I could give zero stars based on our family's experience, I would. My father was temporarily admitted to Spring Tree for rehabilitation and continued treatment of an existing foot infection. He is visually impaired but cognitively aware and communicates clearly. He was there to recover and eventually return home. We did everything possible to establish a positive relationship with the staff. We communicated respectfully and even brought coffee and donuts as a gesture of appreciation. We were not looking for conflict. We simply wanted our father cared for properly. Unfortunately, I felt I needed to constantly monitor his care. There were times I found him dirty, problems involving meals and medication timing, and poor communication between nursing shifts. We were told that many nurses were per diem rather than regular full time staff. In my opinion, staffing arrangements should never become an excuse for inadequate care or communication. One night, my husband and I arrived unexpectedly and found my visually impaired father on the floor. We later observed bruising on his face. We have photographs documenting his condition but will not post them publicly out of respect for his privacy. My father also told us he felt he was being mistreated and abused. We took his statements extremely seriously. Our family was not the only one raising concerns. While I was in his room, a social worker came in to address and apologize regarding grievances that had been filed concerning his roommate's care. Witnessing that interaction while experiencing our own problems was deeply concerning. Then we learned my father's foot was fractured. According to the medical information provided to our family, imaging performed before his admission to Spring Tree did not show this fracture. It was identified afterward. When I questioned Estelle, the head charge nurse, about what happened, she suggested one possibility was that his foot had been fractured during ambulance transport. Our family witnessed that transport and watched the paramedics handle my father carefully. I will not speculate publicly about how the fracture occurred. The medical records, imaging, photographs, and other documentation have been preserved. The timeline speaks for itself, and our family wants answers. After leaving Spring Tree, my father required hospitalization and surgery and was treated for sepsis. Thankfully, he is now recovering. My experience raising concerns with management was equally frustrating. I felt talked over and dismissed by Estelle. My experience with Marion at the front desk was also extremely negative. Sandra was one of the few people who genuinely listened and tried to help, and I appreciate her for that. Overall, our experience left me feeling that residents were too often treated like numbers rather than human beings whose families had entrusted this facility with their safety, dignity, and care. If someone you love is staying here, PLEASE stay involved. Visit unexpectedly. Ask questions. Pay attention to their medications, meals, hygiene, injuries, and changes in their condition. Listen when your loved one tells you something is wrong and document your concerns. There are additional details regarding our experience that we will not discuss publicly. Based on what I personally witnessed, what my father reported, and what occurred during and following his stay, I WOULD NEVER ENTRUST SOMEONE I LOVE TO SPRING TREE AGAIN.

This rehab stands out from others we have been too. The staff was helpful and professional. Place…read morewas clean and well maintained. Staff was very approachable. I hope we don't need their services again, but if we do this will be the place.

I was in the Palms for congestive heart failure after two weeks in the hospital. I was there for…read moreone month and I can't tell you how wonderful they all were there my condition improved day by day and when I went back two weeks after I left to bring treats to everyone I was greeted with hugs from several of the staff members. It's not perfect, but it certainly helped me a lot.

As the primary caregiver for my 93-year-old grandmother, finding the right nursing home was one of…read morethe most emotional and important decisions our family had to make. After visiting Palms Care Nursing, I can say with complete confidence--it was the best choice we could've made. From the very first day, the staff welcomed my grandmother with kindness, patience, and professionalism. The nurses and caregivers especially Kisha, treat her like family. They always calling her by name, engaging her in meaningful conversation, and paying attention to her preferences and routines. I visit several times a week and have never seen anything but genuine compassion in their interactions. What really stood out to me was how clean and peaceful the facility is. Her room is bright, well-kept, and always smells fresh. The common areas are warm and inviting, with comfortable seating, make the space feel more like a home than an institution. I know how hard it is to place a loved one in a facility, but Kisha (Guest Services Coordinator) has given me peace of mind. I sleep better at night knowing my grandmother is not just safe--but happy, respected, and loved. To the staff at Palms Care Nursing Center, thank you for becoming an extended part of our family.

If I could give Nspire zero stars, I would. Do NOT bring your loved one here…read more My father is a resident at Nspire, and what I've witnessed is absolutely heartbreaking and unacceptable. He has fallen multiple times and was left lying on the floor--naked and alone. Not only is this undignified, but it's also dangerous. He cannot feed himself, yet staff routinely drop off his food and walk away. The meals sit untouched and grow cold because no one assists him. On one visit, I was there for over six hours--not once did anyone come to change him or check on him. The nurses? Sitting at the desk. The aides? Overwhelmed or indifferent. When food was delivered during my visit, the aide casually said, "You can feed him." When I asked who would feed him if I wasn't there, she responded that she had other residents to tend to. Unacceptable. The room smelled horribly of neglect, and when concerns are raised, the excuses pile on: "Our backs hurt," or worse--suggestions that we hire a private nurse on top of the Medicare, Medicaid, and Social Security funds they are already receiving for his care. This is not just poor service--this is neglect. Nspire is failing its most vulnerable residents while collecting substantial payments. It's time for lawyers, advocates, and health care authorities to take a hard look at what's really happening behind these doors. Our seniors deserve better. My dad deserves better. Enough is enough.

Nurses don't care it takes them a half an hour to answer the call buttons thre are bugs crawling on…read morethe floor food is bad lf you care about your loved one don't bring them here.

My grandmother needed rehab after her hip surgery. We decided on this facility and could not be…read moremore pleased. The nursing care was top notch and took care of her every need. The rehab department was as good as it gets. Grandma is back ! Thanks to Seth the administrator for all of your help and advice in these difficult times.

I was not told every thing about Springtree HEALTH and Rehab…read moreNever told me they shine a light in your room in the middle of the night. I have been here 6 weeks and still cant get use to it and then cant go back to sleep.

I have been here fir at least 3 months. I have made progress with the physical recovery. The…read moreequipment for rehab is not very good. Basically there are about 8 rider type machines a small walking track and stair rack and a machine to aid standing up. All these machines and tracks are very close together A few of the bicycle machines need repairs to the timing and difficulty ranging. I have had a very good therapist. I have not seen all the rooms but I assume they are generally as roomy as my room. Service is spotty. There are some very good CNA'S BUT IN MY OPININON NOT ENOUGH OF THEM. I have waited as long as 2 hours for service. i can honestly say that the upper level medical staff in my case and in my opinion are not at all competent. I have a script that requires 3 specific antibiotics Monday, Wednesday and Friday. I had to contact the head nurse because they could not do that correctly. We had come to an agreement that they would dispense the parts of that prescription noon day on the Monday Wednesday and Friday so i could verify the drugs. That lasted about 2 weeks. Right now It is 9:00 and I do not have my proper script from my Wednesday order. They have bee telling me that a nurse is coming. The last time I called they hung up the phone. I hope that my opinion of this place helps you make a good decision on you choice of rehab facility

omg what is wrong with this company. no one answers the phone. The worst place ever. I hate my…read moresister is there. Had to do a wellness check with sherif department. guess what phones work now

If I can give this place a minus zero star I would !!! The facility is old, dirty, smelly, food is…read moreGROSS, on top of that the staff is very RUDE CARELESS AND ALWAYS HAVE A NASTY ACTITUD not only with the patiences but also with the relatives. My dad was sent there to help him get his mobility back after been hospitalized for more than a month and he was supposed to get PT and OT everyday which in 10 day he only got few Therapies, on top of that he was on controlled medicines for his heart, blood thinners, and antibiotics to help him with a infection, they DID NOT give him all his medications !! his infection got into his blood to the point that he started hallucinating for 2 full days my mom and I reported to them as soon as we saw him acting completely different to his normal behavior and they just ignored us !!! it took me 3 days to get in touch with JORINE JOSEPH the "SOCIAL WORKER" which gave me such an actitud when I told her I was trying to get in touch with her for so long ! I ask HER and the NURSE MANAGER RACHEL to please transfer my Dad to an ER for days and THEY didn't wanted to do it until they have a doctor's "authorization", a doctor that we never met in 10 days, I practically have to beg for my Dad to be transfer !! He finally got to Cleveland clinic (our choice) on CRITICAL condition THANKS TO ALL THE NASTY HUMANS THAT WORKS THERE !!! I still don't know what type of oath this nurses that work there did to save lives because they don't know anything about saving lives and caring for the elders!!! My family and I are going to Escalade this whole situation for sure !! this is not ending just on a bad review!!! KEEP YOUR LOVE ONES AWAY FROM THIS NASTY HOLE !!!

My mom was a resident here for over a year. It was a lovely facility when she moved in, but it…read morequickly declined when it was sold earlier this year. Portopiccolo Group acquired Westchester for $26.66 million as part of a three-property portfolio deal. They are a large conglomerate based out of New Jersey. Like most businesses of this size, they only cared about dollars and not the well-being of their residents and it showed. I won't go into specific details on this platform. However, if you are considering Westchester as an option, I will be glad to answer any questions you may have. I am baffled that they haven't been shut down, because they should be.

Make sure you get a copy of your lease before you move in. Being a nice trusting gent, I DID NOT…read more Long story short, they stole over $10k from my Social Security account. The Ombudsman was finally able to get a copy of my lease last September and now we can prove the theft/grand larceny. Now Noemi Suarez the administrator is retaliating and wrongfully evicting me for the second time. She refuses to give me back my money and even locked me out! They have no ethics and abuse residents.