100% recommend. I had an emergency while visiting the area from NJ and issue was resolved quickly…read moreand professionally.

I really can't rate this hospital, but I have to. This is one of the worst hospitals in this area…read more They only work in 1st gear. And the check in person does not pay attention to any of the patients coming in. She ignores them so I would not recommend to anyone

Check in was super quick with a delightful person working the front. Our way was only as long as it…read moretook to fill out their form. Once in a room the process was rather quick, vital signs, history, treatment plan, procedure, patient education and discharge. The staff's character and personality is where they excelled. The staff recognized that there was pain and anxiety and was able to deal with that while making the patient feel comfortable. I have never been to a clinic and seen that kind of great service. They also have reasonable cash prices as well.

On the afternoon of July 3, 2025, l was experiencing pain, nausea, palpitation, and excessive…read moreswelling on my left arm which is indicative of a severe allergic reaction (anaphylaxis) from an insect sting/bite and required immediate medical attention. As a result, I contacted the Veterans Administration Community Care line for prior authorization and was provided a referral number (which covered 100% of my visit) for a VA " In -Network" service provider ( American Family Care, Enterprise , AL. ) under the Veterans Administration Missions Act of 2018. After arriving and completing the required documents, I provided the receptionist a copy of my VA identification card and referral number as provided by VA. Approximately Ten (10) minutes later,. the receptionist called me up and requested a debit or credit number to be placed on file for my respective visit. I informed the receptionist that my visit was fully coveted by the VA, and that I only had in my possession my VA ID Card and the referral number from Community Care that guaranteed full coverage for my visit. As instructed by Community Care, I also informed the receptionist that I was seeking care under the Missions Care Act of 2018. The receptionist then stated, " Without a debit or credit card being placed on file, you cannot been seen." I immediately called Community Care regarding this issue, and was again instructed to tell the receptionist my visit was covered at 100%, and was instructed to give her their number (877-881-7618) for verification purposes. After being denied a second time, I requested to speak with a supervisor regarding the issue, and provided her with the same information as received by from Community Care. The supervisor stated the same, informing me ,"It is AFC's policy to deny patient care if the patient does not provide a debit or credit card to be placed on file." It was at this point, I left the establishment and called Community Care for an alternate In- Network service provider. I later received a new referral number for Ivy Creek of Enterprise, AL. I provided the receptionist at Ivy Creek my VA ID card and referral number(which she verified by calling the aforementioned phone number), and I was processed, treated, and released within Thirty (30) minutes after my arrival time. It is my opinion, that American Family Care fail to fulfill their service agreement as an In -Network Service Provider for the VA. Due to the fact that AFC's local policies conflict with how outside care is obtained under the VA Missions Act of 2018, and feel they should removed for the Veterans Administration list of In -Network providers. As a Veteran who has faithfully served this country for over Two Decades (Four Campaign Stars), I was denied care when I needed it the most. The allergic reaction I was experiencing could have easily turned deadly, but in lieu of being treated, I was repeatedly denied care (due to local policy) after completing the steps required by VA Community Care to be seen by an In Network provider. It was apparent that life, limb, or eyesight doesn't matter to this facility. As a result, I feel AFC should be removed from the VA''s Community Care list of In-Network providers and recommend that if you are a Veteran interested in being seen under the Missions Act of 2018, that you DO NOT USE this VA In-Network facility. J. Bynum Enterprise, AL. 20250714

Dr Scarborough & his staff treat me like Family! I have NEVER felt unwelcome or like a pitb (pain…read morein the butt) patient. The atmosphere is peaceful & praising the Lord, prayer, are not Discouraged. Mercy Med is not just a office, it's a ministry. I look forward to the Lord Blessing Dr Grant Scarborough & the staff abundantly in 2025. It's a privilege to be a patient

Mercy medical staff and doctor are awesome I seen Becca and dr Michael roberts…read more And both of these doctor helped me tremendously and always ask questions how I'm doing and my meds are sent in for refills when needed . Dr Michael roberts and Becca sent referrals to gyn and urologist and neurologist and those places also helped me out. If u go to mercy medical and are seen by these two u are lucky they are the best . And all staff are great too and they offer prayer for u after appointment and that's really awesome I love every visit with this office !!! Thanks for all the help mercy medical team and thanks doctors and staff for volunteering to help people like me who can't afford healthcare !!!

Billing employees are inept. Did not charge proper…read moreprimary and secondary insurances. Call center is nonexistent. Calls are not answered. In line for call. Waiting so far over 40 minutes.

BEWARE GOING HERE if you aren't critically ill with major trauma, heart attack or stroke. This…read morereview is based on multiple hospitalizations due to complications from a hip fracture, culminating in an ER visit yesterday. These visits range from the end of December 2024 through 25 August 2025. This has nothing to so with surgery itself, but the med surg wards I was on and the ER. I was rarely treated courteously by nursing staff. At one point I was brought to a room from recovery and they pulled the catheter half way out transferring me to the bed and REFUSED to do anything about it because my nurse was busy. I'm fresh from surgery and never saw a nurse for well over an hour and then had to be given medication for days so I could pee because it damaged my urethra. I rarely got meds on time (critical meds) yet when they found out I had my own, I was literally attacked by a nurse trying to take them away from me. I threatened to call the police and have her arrested for assault. This is medical so many of you might not understand but I'm steroid dependent and have been since 2010. I will literally die if I don't get them but pharmacy, hospitalists and nurses thought it was no big deal and no reason I needed to be on a schedule or get them in a timely manner. One hospitalist actually told me to quit worrying about it, that my adrenals would kick back in before I died...AFTER 15 years of not making my own cortisol? This was after somebody decided to discontinue them altogether. I'm supposed to respect them? This was a fight every single time. There were many times, if I hadn't had my own, I would have gone into an adrenal crisis. I had a Pure Wick each time and they constantly let the canister overflow and wouldn't change me when I got wet. I even developed a bedsore because I was left so wet for days. Then they'd get mad at me for being wet saying I was drinking too much (and gee had IVs running too) but apparently it's easier to tell me to quit drinking water than to empty the canister or give me dry pads when they got wet. So called hospitalists had major god complexes and I was treated horrendously by them too (there were 2 exceptions that were decent) telling me yeah, I'm complicated but they don't need to consult an endocrinologist because they know it all anyway. That they knew more about my body than I did etc etc. I'd need a book to write about all that happened during 3 surgeries/hospitalizations. BTW...Flowers was just as bad. There is no humane knowledgeable care available in Dothan on med-surg floors. Dr. Tacket was an exception and was awesome and there was another when I was in overnight once, but I don't remember his name unfortunately. The rest of them were obnoxious know it alls who couldn't stand for me to know my own meds and body etc. Anyway, I went to the ER yesterday and was treated worse than a dog turd on the side walk with the immediate assumption I was a drug seeker. I was put through 4 hours of absolute humiliation culminating in being told I was going to have to use a bedpan IN THE HALLWAY WHERE EVERYONE COULD SEE ME. I wasn't worthy of dignity apparently. I told my family to come physically restrain me if I ever said I was going to the ER again. I may be old and broken but my mind is sharp. After everything I've seen I have to wonder how many deaths from "natural causes" are really the result of med errors, neglect etc. Take this review as warning. I am a retired RN but would be ashamed to admit it with what I've seen of nurses since December. Yes, there have been a few shining lights here and there but overall every single hospitalization and ER visit has been nothing short of hell.

Blood on the bathroom walls and beds in emergency triage and the room we got. A drop somewhere…read morewould've been one thing but multiple, possibly contagious or contaminated blood is just a testament to poor hygiene standards.

If you are having a true emergency I recommend driving to either Montgomery or Dothan. You will…read morehave a better chance of receiving the care you need there if you can make it.

On Tuesday my surgeon's office called me. I'm scheduled for a hip replacement on Thursday. At the…read morelast moment, I was ordered to get a chest X-ray. It's 4:15 pm. We jumped in the car and "flew" to the hospital arriving at 4:45 pm. Sat down at the registrar's desk and proceeded to get registered. She couldn't locate the orders. So I called the doctor. After a few minutes the fax came in. It's now 4:55pm. Lab closes at 5:00pm! No one around. The registrar, MAGGIE, went above and beyond. Located someone to get my X-ray done. She deserves an extra long coffee break!! Thank you for the extra love. Her kindness was genuine

The nurse I had was great but it was really discouraging to hear a lady with a british accent…read moreyelling at someone (I think a nurse or doctor, not really sure). I heard her call them childish and rude that felt very unproffesional. It also seemed like a superviser should of stepped in. Everyone else I delt with the nurses, tech, and doctor were all excellent. I just think yelling right outside patient rooms shouldnt be happining, and I feel bad for the person she was yelling at and anyone who has to work with her.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

My barely 25‑year‑old daughter, Taylor, died after what multiple independent physicians and an…read moreautopsy have confirmed was reckless medical negligence and neglect in an HCA Florida Hospital where she was taken after being rear‑ended at a red light. Her internal bleeding went undiagnosed for about eight hours despite glaring signs. Once imaging was finally ordered and active internal bleeding was confirmed, surgery was delayed for roughly seven more hours. In the meantime, the doctor ordered mass blood transfusion in an improper way that worsened her condition instead of stabilizing her, while failing to move the central line that was improperly placed and that the radiologist recommended be repositioned. HCA Healthcare has faced no consequences, and there is no way for people researching physicians through the Florida Department of Health (DOH), the medical licensing board, to see what happened to my daughter. Because she was 25, unmarried, and had no children, Florida's 'Free Kill' law strategically blocked me from pursuing legal recourse to ensure the hospital and its physicians are held accountable so the harm does not continue. If you or your loved ones rely on HCA Healthcare in Florida, please take time to learn how this system really works and how families can protect themselves. Search for and follow Healthcare Accountability Initiative to learn how you can use your voice to push for safer, accountable healthcare. Cindy Jenkins Mother of 25 year old "Free Kill" Taylor Jenkins Founder, Healthcare Accountability Initiative @healthcareaccountability.org

Came to an appointment, easy check in, Dr. Lambiasi also have great physician's tacts..read more

From the owner: The new UAB Multispecialty Clinic at Baptist Medical Center South brings two names you trust…read moretogether. Nurses and staff from Baptist South will join specially trained doctors from UAB to offer advanced care in many specialties. It's a partnership that's going to make everyone better, including you.Meet our Doctors:UAB UrologistsHimanshu Aggarwal, M.D., M.S., F.P.M.R.S.Geoffrey Habermacher, M.D., Ph.D.Joseph Pazona, M.D.UAB RheumatologistsCarlos Gadea, M.D.Matthew Mullen, M.D.Ximena Ruiz, M.D.UAB EndocrinologistsManisha Garg, M.D.Rajasree Nambron, M.D.UAB GastroenterologistsOmair Atiq, M.D.Pranav Patel, M.D.UAB Breast SurgeonsKertrisa McWhite, M.D.

My sister brought her son to speak to a psychologist. They didn't do an evaluation and insisted he…read moreneeded medication without a proper diagnosis. He never even saw the Dr. just a nurse practitioner who isn't even certified to write the prescription. Awful place. we will not be back, ever.

The wait time is horrible I was here with my daughter for a whole 2 hours and still not called…read moreback. It is the worst experience I have ever had as they kept telling me that she was gonna be called next but yet she had 4 other people called before she was.

Finally, a doctor that actually listens and tries to determine what is wrong with a person rather…read morethan pushing pain medications or antibiotics. Dr. Hatcher is the best physician around. During the first visit ($150 cash non-insured) he really spends a lot of time with you, usually 45+ minutes, going over past history, current problems etc. He is big on ordering whatever is needed such as blood tests and x-rays. If you don't have insurance he will help work out. They are really great about calling in re-fills without having to make a visit and the cost per (non-insured) visit is about $80 as of this writing. They do require that you transfer your records to them before they will see you. Their office is very modern and all records kept electronically. They can also do blood work and other services on the spot saving the hassle of going to the hospital. Another great thing is that at Panhandle Family Medicine if he happens to go on vacation there are other very well qualified doctors available.