When my Dad's health deteriorated to the point that hospice was an option, my mother and I met with…read morerepresentatives from Kindred Hospice. Their services were explained and my mom decided to use their services. My Dad was quickly declining however we were determined to keep him at home if possible. After an assessment to confirm he was eligible, services quickly started in the form of nurse visits and caregiver visits twice a week each, as well as on-call services available 24/7 and a social worker. The care provided was invaluable and provided my mom with in-home assurances that my dad was receiving the best care possible. Magda (caregiver) and Gloria (nurse) treated my parents with respect and helped my dad be as comfortable as possible. When my father fell during the night the on-call nurse arrived quickly, confirmed there were no broken bones, and had my dad settled back into bed with medication to help him feel better in no time. It was all much less invasive than a trip to the hospital would have been. When my dad passed away (peacefully in his sleep), the on call nurse arrived to make final arrangements. Getting him moved to the funeral home was handled professionally and kindly in a way that helped my mom at a very difficult time. I highly recommend Kindred and truly appreciate all they did to help my parents in a difficult situation. My dad was able to peacefully pass away at home and my mom knew that all had been done to ease his transition.

I would like to thank Heather. She has been exceptional with my mother and my family. She is so…read morecaring and compassionate. Heather, you are absolutely the best and I am very comfortable knowing that you are part of the team taking care of my mother.

although the first contact with Faith was a good experience during the process with my ailing…read moremother, during and end process within days was extremely horrible. I've never dealt with hospice before but I've heard great things and beautiful things about them and that Faith was absolutely the best. when I was able to transfer my mother to hospice where I took care of our family along with first contact with the nurse at home did not provide comfort packs or a comfort pack and then I had to find someone to come watch my mother while I took off to go get the morphine from the pharmacy 15 minutes away in which I had a problem because the nurse apparently didn't tell the pharmacy that this was a case and I ended up having to pay for her myself out-of-pocket. I get back to my at with very little instruction on what to do. I was handed a pamphlet and told that it explains everything in pamphlet was just about how to recognize the signs of death. I had some issues that evening and was scared to touch the morphine because I had no idea to do because the nurse had already left. So another hospice nurse had to come out to help me because the admission nurse did not show me that or get me the comfort pack which the nurse at that time ordered and also didn't bring with her, but I had to order. during the evening overnight, I had another issue and I had called My new 911 was their phone number. I was told to contact them no matter what do not call 911. I got a call back from the nurse and she said she was on her way to help me take care of the when she arrived, she asked me some questions. I answered she took a hold of her computer and. a doctor on call and then I was supposed to start doing the morphine once every hour I did ask questions but never once did she ever say this is the end or this is what you do with that I was to combine two every four hours and morphine every hour. My mom had a pretty good but I could tell it was close to the end and as my mom struggled late I told him that she was having problems and I needed to know what to do because I didn't think that the medicine was helping my mom. I was told that I would get a phone call from the nurse and an hour and a half later. I ended up calling again because I didn't get a phone call yet. I ended up telling them she's struggling and I needed help. I needed to know what to do. I called and they said that a nurse will be calling me soon. My mom passed hour and 15 minutes later with no return call from the nurse since I had called the first time. After another almost hour later, the nurse and she's telling me that she will be about 35 to 45 minutes and that's when I let her know that my mom had already passed at 7:47 PM and that the funeral home was on their way, and at that moment, the nurse raised her voice and yelled at me that I could not allow them to take her body without her pronouncing him first. And yes, she called my mom a him. I was very emotional hurt and extremely disappointed in a lady yelling over the phone as I just watched my mother pass away. This nurse was extremely rude. The funeral got there and then another 15 minutes later the nurse got there."Linda" came in the house as we are grieving our loss in front of a dozen or more people. She yelled again telling me that I was supposed to contact her first and at that moment I told her I did I tried. She did take care of my mom and her body to tell interrupt me and my conversation with my uncle my mother's brother that I needed to come sign some documents with a very loud voice. came to sign what she needed me to I started to walk away, and then she yelled again, stating that she wasn't done and that she needed the leftover drugs. I walked away to go get them and she asked me again to get the drugs in which I was walking towards where they were to get them because I was crying. I couldn't really talk. I take her the drugs and I asked her if she was done with pronouncing my mom because I want them to take her away and she rudely said "yeah that's what you just signed" And as we were watching my mother, leave the on the stretcher with the funeral we said something in our cultural language, thanking the people from the funeral home and that's when Linda the nurse an exciting voice again while we're all grieving our loss, " oh, you guys are Indian, that is so cool, I have a relative that speaks that language, it's such a beautiful language" She was so loud and so rude. She had no bedside manner whatsoever. I didn't thank her because I was so hurt by her mannerisms, her loudness and rudeness. and as we were walking outside to watch the funeral leave drive down my mom's driveway. Linda was screaming at people because she couldn't see to get out of the driveway as there was numerous cars there she didn't know how to drive to get out and she was yelling at someone to come help her get out of the driveway. If this is what faith Hospice represents, I do not recommend

I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

I am giving this company a one star due to their scheduling process. I found it unmanageable and…read moreunreasonable in that they are unable to schedule visits on a fixed basis. Instead, they prefer to call the night before hoping you can accommodate them. This means their expectation is that you sit around five days per week just waiting for them to call. As a busy caretaker, this makes for an impossible situation to plan any doctor's visits or appointments in advance. With that said, the staff that came out were very good.

Interim is such a great company to be a part of! They go above and beyond for their staff members…read moreas well as their clients!

It's a really peaceful, beautiful campus. Every spring there are baby ducklings and it's the cutest…read morething. The staff I have interacted with really seem to care about the residents and make it as comfortable as possible for them.

From the owner: Located in a quiet neighborhood just south of Grand Rapids, Michigan, our community offers warm,…read moreinviting spaces inside and relaxing outdoor areas with natural fountains and a gazebo.

Our experience with FaithIHC has been amazing!! My husband has 24/7 care, his caretakers are…read moreawesome, they are a great team, can't say enough about them. Jenny and Hailey (owners) are there to help every step of the way. They are very compassionate about about getting everything just right for everyone. They are a joy to work with. If you know someone in need, give them a call, you won't be disappointed. Joyce Baumgardner Holland