After having shoulder surgery last week (Thursday, Discharged Friday), I was instructed to follow up with my primary care physician on Monday morning to have my white blood cell count checked as it was extremely high after my surgery. Spoke with Rose first. She actually denied giving me an appointment. She started asking irrelevant questions and said I had to follow up with the hospital or the surgeon. I couldn't believe what I was hearing. At this point I was still in an extreme amount of pain and taking large doses of pain medication. To be denied an appointment by your primary care doctor's office, after a surgery with major complications? Can they do that? So I asked to speak with the office manager. After being put on hold for at least 5 minutes I spoke with Jackie. They obviously colluded, because I had the exact same conversation with her. I asked both of them at the end of the conversation, are you denying me an appointment? They both said yes. A few minutes later I got an email saying that they had canceled my future appointment in December with my primary care provider, to add insult to injury. Literally. At that point, I called the office back and spoke with Rosa and asked for the name and number of Jackie's supervisor. She put me on hold for a considerable amount of time and then proceeded to give me a bogus phone number, off by one digit. I confirmed the number with her before hanging up. Had to call back a third time to get the correct number from Mike. Added note, my surgery was almost canceled because Mike dropped the ball in getting the correct pre-authorization information to my surgeon's office prior to the surgery. I've always have had great experiences with Advent health and their physicians over the last 5 years. The incompetence, lack of caring, lack of empathy and concern that I experienced this past Monday is incomprehensible to me. This office is relatively new, please do not make the assumption that they have your back. Unbelievable that an organization the size of Advent health would allow something like this to happen. read more