I had a major dental procedure scheduled today after waiting 6 months. The procedure required a prescription to be picked up ahead of time and for consent forms to be signed. I was never contacted about these requirements by the staff. Thankfully, I called ahead of time to see what I need to do to be prepared and had to drive out to get the prescription to get it filled. 30 minutes before my appointment, I receive a call saying I can't have my procedure today because they didn't have me sign the consent forms ahead of time. This was unacceptable as I had this appointment setup for 6 months and took time off from work. My son drove me down there and the dentist agreed to reschedule to Friday to get the forms filled out ahead of time. The staff person that failed to inform me of the forms and the prescription needed, made a rude remark about me to her coworker saying she knew I was going to be a "problem". My son overheard this and got very angry and yelled at her. He then left the office and apologized for getting mad. I spoke directly to the staff member and told her that he was upset because she was talking bad about me, the patient, when it wasn't my issue that she had not properly prepared me for the appointment. She became enraged and told me that I am not allowed to be there and I'm dismissed from the office for "doing this to them", when in fact, I was the victim of her extreme incompetence and her unprofessional comments about me. After all of this, I have to start all over to get my teeth fixed because of one bad employee that fails to do her job and then blames the patients when they are upset that their lives have been turned upside down because of her lack of due diligence and preparation for patient care. I do not recommend this dentist's office unless the staff are replaced with professional, competent people that don't threaten to call the police on customers for sharing their feelings about their experience. This staff manager has cost the dentist a lot of money and business, and she doesn't deserve that because she is a good woman that gave us gas money in good faith and apologized for the situation. I hope she realizes that one bad seed can ruin it for the rest. read more