I've been a loyal Fraser Optical customer for years, always choosing their top-quality lenses and…read moretaking great care of my glasses. Unfortunately, this has been one of the most disappointing experiences I've ever had with any business. Within one year, my lenses have cracked three separate times -- always in the same spot and always within 1-2 months of getting them replaced. I have never dropped or damaged my glasses. This has never happened to me before, and I usually keep my lenses for 3-4 years without issues. When I went back to the store to address the problem, the manager was extremely rude, dismissive, and unprofessional. Instead of helping me understand why this keeps happening or offering a real solution (like checking or replacing the frame), he told me there was nothing more they could do and that after this remake, I'd be "on my own." When I said I might dispute the transaction since I wasn't getting the service I paid for, he told me to leave the store and sarcastically said, "good luck with the dispute." It was humiliating to be treated that way, especially in front of my wife and kids. I paid over $600 for what I thought would be quality lenses and customer service -- and instead, I left feeling disrespected and disappointed. I've always supported local businesses, but I cannot recommend Fraser Optical after this experience. Quality products mean nothing if the management doesn't stand behind them or treat customers with basic respect.

I have been going there ever since I had to start wearing glasses. The ladies and front desk staff…read moreare very kind to me. The two times I had to interact with Adam it seemed like I was a bother to him he was a little disagreeable when talking to me, angry almost. I drive out my way to go there because I liked them. I think I was over charged. I am not happy about my serve. Instead of him looking to see what I was charge for he kept questioning me very argumentative.

Gave me free wipes for my glasses great customer service definitely would recommend store to my…read moresiblings

Had an appointment for myself and my kid that went very smooth. Cindy Davie was also amazing,…read morehelping to pick out new frames based on what I liked and helping me narrow it down to the best ones.

I'm new to the area and would like an ophthalmologist close to my home. I've tried twice to make…read morean appointment. Unfortunately, I couldn't get past the condescending receptionist to even make an appointment. I can understand someone having a bad day once in a while, but this has happened twice I don't think so. Evidently, this practice doesn't need or want new patient's.

I have been going to Dr Mazey for over 30 years now. He is in my opinion the best highly skilled…read moreophthalmologist in the Midwest . i happily drive 30 minutes one way to be seen by him and his staff. From glasses to contacts and now to cataract surgery he has taken the best care of me and my family. i highly recommend .

Visited at the perfect time, brand new office with cool equipment and same great service and staff…read moreas the old office. Was able to get in and out without being dilated too. Saw a new doctor since mine retired, and she didn't skip a beat. Left feeling confident. Definitely recommend!

I have been going to Primary eye care for over 15 years for exams and glasses. I have been very…read moresatisfied with their professionalism. I recently had to have an adjustment of my frames. The adjustment was done and out I walked. Sometime later my wife told me that I had an indentation on each side of my head where the arms of the frames went. My glasses kept slipping and they were very uncomfortable. I went back for another adjustment and Michelle was working. Bottom line. The previous "adjustment" damaged the frame and Michelle replaced the frame and fit them perfectly to my head. I will keep going there but will make sure Michelle is working when I go. GREAT JOB Michelle.

I had two pairs of frames that I needed lenses for. With good insurance and no upgrades, I was…read morestill charged $400. This place is a rip off.

I've been a customer for several years now. Dr. Nathaniel is simply the best, she answers any…read morequestion I may have about the process of both being fit for contact lenses and when I struggled with allergies offered suggestions on how best to work with them. I've worked with Tiffany on helping to find my perfect frames throughout the years and will continue to do so. Highly recommend working with these two at the practice.

What a pleasant experience The staff had sign in were great knowledgeable, friendly and concerned…read moreabout their the nurses and especially my doctor James valice excellent wonderful experience I had Surgery with no pain, no discomfort and I was pleasantly surprised. They are superior in the medical field and you cannot find a better place to have surgery if needed I will recommend them.

Great eye care but absolutely the WORST phone service I have ever encountered. Over 25 minutes on…read morehold to reschedule an appointment! Hire more people!!

I needed an eye exam and new glasses since my vision has gone downhill in the past month. The place…read moreI used to go to (Normandy Optical) has really gone downhill the past few visits, so I decided to take my business elsewhere. I found this through the insurance that I currently have and would receive a free exam through them. They do sell frames here, but I'm going to get them somewhere else for a few different reasons. I called ahead to make sure they would work with my current insurance and they were able to find me in the system. I booked an appointment and was able to be seen within a few days of my phone call. Anyway, I walked in and the staff at the desk here was super friendly and helpful. I informed them of what I was there for and they checked me in and answered all my questions. Ok, so here's where I docked a star. If your running a doctors office, and you accept insurance, please don't ask me what I have covered "in my plan." I know there's lots of different insurance companies with different forms of coverage, but it's vision, and usually the coverage's fairly standard across the board regardless of who's paying (the insurance company, not the person.) I spent the time to educate myself on what I get through this specific coverage, so I knew what I was walking into. Free eye exam, 20% discount on progressive bifocals, etc. Even though I absolutely love the staff here, nobody seemed to know about coverage. Fortunately, I did. So, even though I had considered purchasing frames and the lenses from this specific location, it wasn't financially feasible for me at this time. The doctor here is fabulous, very professional and efficient. I was in and out in no time and have a prescription to get new glasses so I can see again. I would come back here in a heartbeat as this office is well run, efficient and the staff here is really one of a kind. Dr. Weingarden really knows his stuff and wasted no time and did a fabulous job. I can't brag enough about how wonderful and helpful the staff is, and I will gladly return in the future. I can't thank these gals enough!

Dominic was not rude , yet he was uncomplicatedwith issues & owner refused to talk...Dave has yet…read moreto make amends... .