Jim Darby and his team provided excellent service for hanging a ceiling in our 2 story family room…read more I would recommend Wm Henderson for all their services.

We've been without hot water for two weeks (and counting)...in sub-freezing temperatures because of…read morecompany-wide incompetence. Our tankless water heater stopped working on a Friday afternoon and flashed a code. We contacted WMH because we have a service contract with them for the entire house. They wouldn't send anyone out until the following afternoon. The technician identified additional parts that were needed to complete the repair and ordered them from the manufacturer to be delivered directly to our house ASAP to avoid hassles with their warehouse (very appreciated). The problem is that he failed to order the parts related to the initial code that prompted the service call in the first place. We were out of town (thankfully) for several days and when we returned on a Saturday, the part was waiting for us at home. We called WMH first thing on Sunday, and the wouldn't send anyone until the following day. At this point, we'd been without a water heater/hot water for 10 days. In literal freezing temperatures that prevented snow from melting for weeks. No sense of urgency on their end whatsoever. By noon on Monday, no one had come to the house or called. We called to get a status update and were told that the technician didn't find the part in the warehouse, so he didn't come to the house. No one called to tell us this. If they had, we could have told them that WE HAVE THE PART AT THE HOUSE! They send he would come out later that afternoon to make the repair. Then they called back after an hour to say, never mind, the job takes too long so they won't send anyone until the next day (Tuesday). It's Tuesday (12 days without hot water), and the technician finally appears in the morning. After working for four hours and installing the new part, he tells us that the prior tech failed to order the parts needed to correct the flashing code (i.e., the reason we called them in the first place). They had to order the part, wait for it to come in, and then schedule another service appointment. We asked that it be sent directly to our house so we could keep track of it and use another service provider if we wanted. He agreed. By Thursday (our 14th day without hot water), we had to call WMH to ask when we could expect delivery of the part because it hadn't shown up yet. They confirmed it had been ordered but would get back to us with an ETA. They never got back to us. Friday morning, (15th day without hot water) we called WMH to get an ETA on the part. They said it had been shipped directly to their warehouse (contrary to our wishes) and that they'd be sending someone to make the repair that afternoon. We're still waiting for that technician to show. In the meantime, we saw an Oliver van pull into our neighbors' driveway and promptly setup a maintenance contract with them and will be using them to finish this job if WMH is yet another no-show. Maintenance contract: We have a service contract with WMH for several years and not once have they showed up on the scheduled service date. Nor have they called us to let us know they weren't showing. So we miss work that day and then have to miss work another day for when they actually do decide to show up--but they only show up if you micromanage them. And we do not have time for that, especially when their customer service is abysmal and their services are objectively over-priced!!!

I called Mike Mason because my husband broke the interior guts of our toilet while attempting to…read morefix a loose handle. He came out quickly and replaced everything for $295. Is that expensive? I have no idea, but the toilet is working fine now. While he was here for the toilet repair I had Mike give me a quote for a water-powered sump-pump backup. I was prepared to pay whatever the cost and have no idea (again) if the $1750 I paid for it was "a good price," but the job is done and the peace of mind I now have is worth the cost of installation. Mike is fast to respond, local, and follows-through on his promises. All the work was done promptly and I wouldn't hesitate to use Mike again in the future.

Overall, great contractor. Quality of work was really good, same with the customer service and…read morepricing! Little slow to respond at times but nothing to be concerned about. Work performed was replacing all the copper in my house with pex and replacing a hose bibb.

Great help, very professional, Tim did fantastic job. They showed up on time, clean after done all…read morethe job. Thank you Tim.

Excellent service from Tim! We needed an overhaul of the plumbing infrastructure in our hall…read morebathroom. Tim got right on it and was done right at the time he promised. Clean workmanship, kept me updated throughout the job, and was very friendly. Fair price point for everything we asked Tim to complete. Would hire again and ask for Tim!

My garbage disposal started leaking, and Bob McNamara responded to me quickly and arranged an…read moreappointment the next day. The garbage disposal was replaced in a timely manner. I also needed my shower and sink drains to be cleaned, and was in need of a new handle for my toilet. This work was done quickly and priced fairly. I highly recommend this company and will definitely call them for any future plumbing or heating issues!

I strongly recommend this company. Quick response when I called, and they were out to do an…read moreestimate of the emergency work, and DO the work within days...and only because I had to have another contractor in first to bid out repair work on the floor. They reviewed the issue, gave an estimate, were CLEAN and so polite, and then saw another small issue and fixed that too. Amazing work, and happy to have found them for my "tool box" of the future. SUPER!!!!

Incredible service and quality…read more Excellent preparation and cleanup Knowledgeable and confident

We were desperate. Our prior HVAC simply threw up their hands when looking at our system. No…read moreinterest in helping, but was able to charge a hefty fee for simply condemning everything ! Then we called Cermignano. Their tech. tried a few things and said their sales team would be in contact to give us a few options. As it was about 90 degrees inside our house, he said he would put in the request as practically an emergency. And within 24 hours a wonderful sales person stopped a promptly provided replacement options/recommendations. We accepted their recommendations and within 3-4 days the new system was up & running.....and all this during a tremendous heat wave. To squeeze us in like that is worth more than 5 stars. Unbelievable professional & personal follow-up & communication. And we had no history with them.....we were totally new customers. Stupid other company with lack of professional approach lost a large sale. We are so glad to have found Cermignano. I never write reviews but these people deserve one. They went above & beyond for us.

A pipe burst at my sisters home. After a few hours a tech came and fixed the problem. I am very…read moresatisfied.

Warren at Boss Plumbing & Heating offered an unparalleled customer service experience. I had an…read moreissue with the kitchen sink and he was able to diagnose, articulate the issue, and fix the problem in a kind/professional manner. He responded swiftly to texts and was at my home within the hour after the initial inquiry. Quality work and valuable advice for how to maintain the plumbing in the home. I'll be choosing Boss for all my Plumbing and Heating needs moving forward.

They were very good. Got us on the schedule right away, came out and got the job done. Reasonable…read moreprice, will definitely call them again.

Deserves more than 5 stars. Came out on a Saturday with short notice. Stabilized the situation…read more Returned on Monday as promised. Julio's work (and his word) is too notch. He was prompt, professional and did an excellent repair at a very fair price. I would recommend him without reservation.