So glad to be done with these slumlords. Had an issue last year with a burst pipe courtesy of a shady contractor that was pushed on me by a shady neighbor who couldn't leave well enough alone.
In the beginning, Advance was right there with their empty promises and lies saying that they were going to help with the water damage. The insurance game took forever, and one of the maintenance guys helped me a lot with it, but ghosted me after he figured out that I wasn't interested in his little quid pro quo fantasy.
Whenever I would ask Advance how things were coming along, they would placate, deflect and avoid. After several months of their lackadaisical behavior, my downstairs neighbor and I started talking with outside contactors. Then, lo and behold they were all of a sudden interested in our issue again. I figured what the hell, seeing as how any incompetence on their part would be much easier to go after, so I gave in and let their guy do the job.
Finally, this nightmare is over! My unit is getting fixed! LOL, yeaaaahhhh no. I came home the day they were to start the job only to find my sink and toilet carelessly plopped in my living room with ABSOLUTELY NOTHING in the bathroom having been touched. No phone call, no note, no explanation. Once again, I am chasing these tools around for answers and am getting nowhere.
I must point out that the individual who managed my old complex's account is beyond worthless. She plays dumb when she answers the phone, but then again, that IS her natural role so old habits die hard; never responds back to emails or voicemails; and she never takes ownership of anything.
The real reason that the job in my bathroom was abandoned is because my bully of a neighbor called up threatening them and they ran away like the cowards that they are. The only person man enough to explain the situation was the association president. APM has no business dealing with the public and it's the eighth wonder that they are even still in business. Avoid any properties that use them as a property management company. read more