outstanding customer service. Great responsiveness. Hard working knowledgeable team on maintenance…read moreand books and records. local family owned business and fair pricing. Strongly recommend

They manage my condo complex in Newington, CT I feel their…read moreservice is inconsistent. They have fly by night folks making repairs in a very unprofessional manner. In 2019 my back steps area was worked on looked unworkmanlike. I had a leaking gutter repaired. The nails are all popping out. I even know screws should of been used. I was told by Diane it was fine. Two years later it's still leaking and I've waited all past spring and summer. They will give you every excuse in the book for delays and why a request wasn't repaired also give you false pretense as to when it will be repaired. Now I see why over 8 owners have sold in the past two years. Time to get out before the complex goes to shambles. Incredible!

As a mortgage loan originator, working with real estate professionals with the same work ethic and…read morecommitment I follow is a must. Scott is a true professional. He knows his market, the industry, and he is available to his clients throughout the home buying process. I will continue to work with Scott assisting buyers and I would recommend him to anyone who wants to work with someone they can trust and can count on.

From the owner: Full service, professional Home buying and Selling firm. We help first-time home buyers, seasoned…read moreinvestors, from condos to luxury homes and everything in between. We work with lenders to get you pre-qualified for programs designed specifically to help you. Specific multi-platformed marketing programs to help you sell fast and for more money. Professional Staging, landscape partners and attorneys are all part of our team.

They talk to you like you're an idiot, while Monica is as sharp as a marble. I only deal with them…read morebecause my condo goes through them. If I could pick a different place, I would.

HOA fees horribly miss managed. They fix nothing unless you continually contact them to do…read moresomething. Then they send a guy to do it half assed. They fixed a pipe in the main hall of a building about a month ago or longer. Guess what still not cleaned up and repaired. The wall they opened up. The plow guy they hire to do snow removal is an absolute joke. takes the job then says metro doesnt pay him enough and leave the complex parking lot a hot mess for residents to handle.

We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

Elite property management is possibly the WORST I have ever dealt with. They will NEVER answer…read moreyour call or voice mail! they neglect to solve an issue ignoring it completely! A waste of condo fees!

Not only are they the property management company for my condo complex and suck. I work for a…read morepolice department and they are also incorporated to one of the complexes in the town I work in. I found out tonight they do not have a 24 hour maintenance department for emergencies (ie suicidal tenants barricaded in a unit with a possible firearm) No wonder why the rating is so low. Good luck and do better. I will never buy a condo after this experience with a property management company like this one.

Quick response to my inquiry. However was supposed to be at my home at 2-4 and heard from them a…read morelittle after 4 that they would not be coming because of the forecasted rain. I informed them that our roof was dry and no rain was forecast till the next day. We were asking for a very quick roof repair which required them to spray a can of sealer on a leaking vent. We ended up cancelling and rebooking with another firm.

showed up and started cleaning the ductwork. They we're very nice people. The value was good.read more

If I could give them a zero I would do that. They never respond to an email concerning your…read moreproblems but they sure know how to cash the HOA fee check. Look elsewhere.

This company is run in a very unprofessional manner. Emails go unanswered for weeks, or sometimes…read moreindefinitely. The company owner embraces this practice as well as our property manager. Our property manager is now in violation of our condo bylaws and CT state statutes which could cause potential litigation. Condo homeowners have the right to view contracts, yet our property manager is refusing to allow a homeowner to view a contract that has the work completed. The property manager comes to monthly meetings unprepared, so the same items remain on the agenda month after month. If you are considering changing your company, please do your research before deciding to choose this one.

We bought a property managed by White and Katzman in August. We have been blown away with how…read moreresponsive the company has been. Every call is returned in record time. All of the staff are pleasant and happy to help. Calls are returned quickly and someone is at my door in no time. This company has made our transition to condo living a real pleasure!

The worst. Put a ticket in for a street lamp replacement on July 11 2024 and it's Feb 19, and all…read moreI have is a run-around. Run don't walk from this property management company.

Beth DiLoretto and Kelly Britt were very attentive, know our area and the market well, and are on…read moretop of the overall market demands. Their ability to help guide us to the best initial pricing and staging of our home led to 102 showings and 46 offers. They then prepared and presented all of the offers in a logical fashion that helped us to evaluate the financial, timing and risk associated with each offer and allowed us to reach our own conclusion as to which offer represented our ideal buyer. To say that they helped us reach the highest potential for our home sale is just well beyond a great understatement! Thank you both for your efforts on our behalf!

I would not recommend this firm at all! We worked with Melissa Fox. We found her to be rigid and…read moreinflexible. She is a horrible communicator. Very off putting. She believes she is right at all times and does not listen. Very disappointed in every single interaction with her. Go somewhere else. There are plenty of events out there who do a better job and will listen.

This management company makes me feel like eek, i picked the wrong place to live. I live in…read moreConcord Meadows in Madison CT. I think the property is neglected and I am not treated respectfully. I feel like there are 2 sets of rules for the haves and have nots. I don't like the snow and ice clean up, and have had a friend fall three times this winter. We are seniors and disabled. I was told if I don't like it I should move to a more expensive complex. Do not recommend!