came in for a routine eye exam where the doctor found that my optic nerve was swollen. The doctor…read moreimmediately set me up to see a specialist that day who told me I needed to go to the ER. The ER ended up finding a blood clot in my brain. The only symptom I had was the swelling of my optic nerve. Without the care I received here I would not have survived. Would 100% recommend them to anyone looking for an eye doctor that keeps your best interest as the priority over their profit.

Have gotten my glasses here before and took my husband because they had a better selection compared…read moreto his doctors office. We went on a Saturday and the lady there was horrible. Just said here are the glasses good luck. Well the prescription was wrong once we got them he couldn't see. They said it was because we didn't get the reflection protection. So now 3 months later a lens fell out and they broke. We just went somewhere else then having to go back there and getting a new pair. Horrible eye glass customer service!!!!

Honest Eyes offers an excellent collection of fun, fashionable frames at reasonable prices. Their…read morestaff are extremely friendly, professional and so helpful choosing the right frame. I highly recommend them.

So glad I went to Honest Eyes. Staff is very friendly and helpful, not pushy. They put new lenses…read morein my old frames for $50.00 and saved me a lot of $. Didn't know that this could be done. Other places wouldn't do it and only wanted to sell new frames. Well done Honest Eyes! Katie was very helpful.

A screw of my glasses fell off, they repaired it for me for free! Excellent service, thank you!read more

Doctor was super nice and helpful. Sales associate named Mackenzie was super rude and very…read moreunhelpful. Would come again though, doctor outweighed her attitude!

Results of my cataract surgery were excellent. I had put this off and had concerns because of the…read morelifetime problems I have had with my eye muscles. Dr Hochstetler did an amazing job. My vision improved instantly.

Horrible staff to deal with, changes surgery dates and scheduling personel gets very rude when you…read morehave issues with dates being chnaged, stay away!

Wow!! Just as the reviews said this is a great place to shop for new sunglasses. Went in for help…read morewith repairs on an old pair that I have and couldn't leave without a new pair of Maui Jim's! Staff was so helpful with repairs and adjustments for both my wife and I. You're shopping on front street traverse city, so yes the prices are a little higher then Amazon, but you get what you pay for. Staff totally sold us and would never buy sunglasses anywhere else. Great place, support them if you can!!

Beautiful shop with a great selection of frames. They are the no. 1 retailer of Maui Jim sunglasses…read moreout of 49 states! The staff (and maybe the owner?) is incredibly kind and helpful. Highly recommend, we will definitely be back!

These people CARE. They are absolutely the best. I've taken two people with urgent eye issues…read morethere over the last year - they are kind, courteous, take them in right away, and have taken care of the issues immediately. One of them was at another eye doctor first who put dye in, looked at it, and said it was just scratched...by the next day it was a mess. Here they immediately identified an infection and took aggressive steps to eradicate it - the next day it was 75% better. They literally saved his vision with their quick action. I can't recommend them enough, they're fantastic.

I ordered my glasses a week ago I'm trying some different features I haven't had before!! Always…read moregreat customer service!! The ladies in the optical are amazing and both the doctors truly spend time with each patient and listen to any concerns I may have!! For years I went to a specialist down state and ordered frames hear in Cadillac which is where I started to learn of dr. Cook's practice?? As soon as I had the go ahead to see a doctor in Northern Michigan Dr. cook is the doctor that was recommended!! I have Been a patient since about 8th grade and I'm in my thirties now!! I'm am extremely impressed with the practice and where the technology has helped improve my vision!!

I like my doctor but trying to get a hold of a specific location is very difficult. You get sent to…read morea general call center and they pass on a message to the location you want to talk to and in my experience, nobody ever calls back. I had an exam on April 29 of this year and I had questions about their cost of glasses and my insurance and they were supposed to get back with me later that day. I went back into the location two weeks later and didn't receive any more help. I have called two more times and spoken with the call center and I've left a message on their health data follow up app. It is now August and they never called me back.

The doctors are great. Professional, patient, and definitely overworked. The office staff are rude…read moreand extremely disrespectful, especially to the doctors themselves. I called numerous times to speak to an office manager regarding an incident that was an emergency and my calls were never returned. My son needed emergency surgery and the doctor told the office receptionist to call ahead to Munson to make sure an Ophthalmologist would be there by the time we arrived, for the surgery. She balked and argued with the doctor that she didn't want to be asked questions by the ER or be put on hold. I was horrified at the lack of respect, work ethic and overall unprofessionalism of this individual. She did call ahead but FAILED to notify them of the doctor that was needed for an emergency surgery. Needless to say, her actions contributed to the health crisis we are facing with our son's eye. I called to pay our bill this afternoon, waited 10 minutes on hold. NO answer. Called again, another 10 minutes, no answer. There were no others in the queque. This eye care center is NOT the place you want to waste your time in. Go to Traverse City. I am surprised it is still open.

VERY difficult to get an appt within a reasonable time frame. My wife informed staff there of her…read morework schedule the first contact with them. They cancelled the appt via letter that we got two days before the appt and rescheduled to a day my wife had informed them was a day she worked. They said they called but could not leave a message on our phone ("the phone just rang and rang"). They did not attempt to call again. When my wife was reasonably upset about this and their inability to accomodate her schedule until July (we had hoped to have her surgery done before a long-awaited trip with our grandaughter who we haven't seen in over a year due to COVID) the woman became haughty, officious, passive aggressively rude. We then got a message that they would not see my wife at all because my wife "would not like us". This made us reasonably angry and when I called there was no resolution and the woman was completely unable to deal effectively with people who are reasonably upset about such things. There was a snarky quality about her refusal to reschedule at all, and a refusal to let me talk to whoever supervises her, knowing that they are only one of less than a handful of offices that do this procedure in a huge region. I also don't understand how a very highly paid professional can take a Friday off at the last minute when he or she has a day fully scheduled unless it was a personal emergency. In my profession that was never tolerated. There was no indication that this was an emergency situation. I can practically hear the office staff's snarky and deriding comments about this review...

We have gone here for many years and been seen by Dr. Hanley and Dr. Hummel. We have always been…read moretreated well and the staff is respectful and very friendly, always ready to help. I would recommend them to family and friends.