I'll try to keep this short. I bought the aids in April 1999. For the first 4 months they worked beautifully. Then one would not turn on. I had to return it to the purchase provider. It took several weeks to get repaired because Phonak was out of parts AND complete hearing aids. I can't even imagine how an international company can run of repair parts.
After 4 weeks it was returned with an invoice that said that basically everything but the case was replaced. The repaired aid had such poor sound quality it was basically useless and I could no longer hear the TV, people in business meetings, or in restaurants. Back it went and was returned with a promise that I would hear people better because it was misadjusted. Back to me after 2 weeks. It was worse than before even though the speaker had been replaced again.
Now, 6 mpnths later I still have no working hearing aids. I called Phonak (USA) and was told that they could not help me, that they only work with providers. The provider told me that her Phonak rep was the problem spot. I was just told that I had to return both, AGAIN, and new ones would be sent to me but the provider is on vacation until Jan 30. Her helper will not even return my phone call, after 2 days. I am in limbo with no one at Phonak willing to help. There seems to be nothing I can do. read more
