My question: is this practice's core principle to provide service or simply to generate a profit for the corporate umbrella? Example: After being instructed by email to fill out all forms online, which was also an unhappy and time consuming task, I was then handed a clipboard upon checkin with an apology that that system was not functional. When reported by staff to headquarters "40 times" nothing was done about it. This is emblematic of a lack of care, concern and professionalism, which is also reflected in the tired appearance of the offices. The good staff seem to be taken advantage of by the head office in Florida from where they run about 150 clinics. A little digging revealed that this sorry situation is common with both unhappy patients and employees as well: from ChatGPT:
" Overall Reputation
While some patients report positive experiences, the organization has received mixed reviews:
Yelp: Average rating of 2.7 out of 5 stars based on 1,652 reviews, indicating general dissatisfaction among customers.
Yelp
Glassdoor: Employee reviews average 2.6 out of 5 stars, with only 31% of employees recommending the company, citing issues like lack of appreciation and a challenging work environment.
Indeed: Some employees describe the environment as stressful, with reports of poor management practices."
My advice: until they put patients, doctors and staff ahead of profit, go elsewhere. read more