Prior to this review at this point, all 10 of my reviews have been positive. This is my first negative review. At the initial installation of my AC, Rus was great. But if a problem comes up, he avoids it.
Since June 2020, I noticed a big problem with my AC unit that Rus installed, and he refuses to fix it. It may have had a slow leak all along, and I did not notice it until then when I had a real hot day and I was home all day. It was because I was working from home and prior to that, I was only at home at night times during hot season.
I noticed on a really hot day in June that I could not get the indoor temperature lower than 82. Another AC tech checked the readings on March 30, 2021, and he said it was a bit low and could be a possible leak at the coil. On April 8, 2021 A couple of other techs that saw the AC oil coil stains and said with the readings that it had, it was an obvious leak. They said Rus could have fixed the problem in June, and the freon injection just temporarily bandaged the problem. Rus has not returned my calls about this, and I texted him the readings and photos of the coils.
Low side 85 psi
High side 210 psi
Refrigerant r 410a
Ambient temperature 70 degrees
In September 6, 2020, we had another real hot day again I could not get the temperature below 82. Rus finally came 1 1/2 months later after constantly calling. He claimed the AC was fine.
He texted me back a week after I first notified him of the readings on March 30, 2021. He said now that I had somebody else check out the readings, he said he is voiding the labor warranty! He never gave me the warranty in the first place! And he knew since October that I was going to have somebody else do the service, because he said he could not match the offer price. He even told me to have it done in the spring before the summer season. He never said anything about voiding the labor warranty.
Between Yelp and the BBB, Rus had 3 terrible reviews. All had a problem with their AC system after the service and Russ did not follow up after they contacted him back many times. It is the same that he did with me.
Also according to my roofer, his installation caused my roof leak in which they originally thought it was something else. They first reroofed my composition part of my roof thinking it would stop the leak in my bedroom closet. After I figured out that it was still leaking, they determined that it was at the AC unit that needed metal against it. And it fixed it. I notified Russ of this when I found a leak in the first heavy rain after his installation. I never had a leak there prior to the installation. He said that his installation did not cause it. He was wrong. read more