It was supposed to be a simple trimming. I was very clear about just wanting the brown, dry, dead fronds removed from the base of the canopy. I even explained it to the ground crew before they started. Everybody seemed to understand, but unfortunately, this still happened. When I asked Joe the owner for an explanation I was met with an aggressive, arrogant, smug reaction during which little was offered to remedy the situation or assuage my concerns about the health of the tree going forward.
You don't have to be an ISA certified arborist to read the industry standards and understand for yourself that over pruning a large palm in front of your house is not a good idea. It invites disease and can exacerbate wind damage especially in our storm prone region. I expect a company led by a certified arborist would have known that and abided by the published and well-regarded science.
I don't like giving negative reviews to local companies but in this case it is warranted. I've made complaints to Joe's certifying board, the department of consumer affairs and will continue to write reviews on relevant websites available to the public. read more