Let me preface this with it seems to have gotten better, but as no reparations or apologies were…read moreever really made let's have at some stories. I was a customer of a bank back in 1979, that bank got bought out by another bank, that bank got bought out by another bank, that one got bought out by Union Planters, and that finally got bought out by Regions. This is how I came to be with this bank. I've never had a problem until they were Regions. Incident 1: someone stole a check out of a mailbox, copied my signature and checks, and wrote $3000 worth of checks until they cleared out my account. I was unable to call anyone as the Regions phone numbers were sticking me in a phone loop, had to haul ass down to this regions where I got in a couple of minutes before they closed. Fraud alert, account shut down, numerous notes, police report submitted the next day, spent nearly two months fighting with them to drop the bounced checks, overdraft, random charges. Decided to stick with them, don't know why at this point because it would have been easier to leave. Incident 2: decided to get a HELOC with them. Me and wife signed off as it was required that both of us sign. Her name is Kim Y... they kept putting in the wrong social security number. We kept correcting it, loan officer said there was just some wrong piece of info that they had purchased her info from another bank. This was false. We'll say the wrong piece of info (which we discovered later,) is there was another Kim Y with that other social security number who happened to have an account. The loan officer really should have caught that after the address, social security number, phone number, and age had to be corrected the second time and were correct on the paperwork we submitted. But no. I know from the panicked call I got from a Regions employee that the other Kim Y had filed a police report of fraud, or was filing it, because this loan officer had not caught that it was a different person, even though informed over and over again that all the info was incorrect. Well, that guy had quit the day after we signed the loan, and he was five weeks gone when the other Kim Y tried buying a house and was turned down because she had a loan with me evidently, even though we'd corrected the paperwork twice he somehow submitted it with the wrong Kim Y info. So Regions closed the loan down, made me and my Kim Y redo the paperwork once again, and supposedly this all happened while the other was in the middle of a life crisis (which buying a home is in essence). My guess is if added up we wasted about 12 hours for the HELOC... closed it a couple of months later. Incidents 3 involved a teller that constantly could not read my handwriting. I mean, I know it's not the greatest but I ended up taking pictures and asking people if they had any trouble reading it and it was a resounding no. Numbers are legible. I'd submit a deposit slip where maybe the total was 400... she'd count the cash and smarmily tell me that I had put the wrong number down. I'd ask if it was $400 and she'd say yes, I'd ask what she read when looking at the deposit and she'd get angry. This was a while ago, she doesn't work there, but it was pretty consistent. Made me use the ATM for the couple of years she was there. Now, it's better now. I start thinking back to why I haven't left and it comes down to with my work I've worked with a lot of other banks, and I've heard their horror stories... so yeah, just not wanting new ones.

Great customer service! Everyone is so welcoming and polite. I go in everyday to make a deposits…read morenever had any issues.

Emily in the branch was kind and helpful. She answered all of the questions I had and assisted me…read morewith my transaction.

I have had my investments with Fidelity for over 26 years.. During that time, I have only…read more been to a Fidelity office three times. Once was in New York to deposit a check, the other two times were at the Franklin TN office. After my experience dealing with Luke at the front counter in Franklin, I am ready to close my account. I needed to go to the Fidelity office to wire money to Mexico since I am planning to purchase property there. During my first visit, Luke acted like it was a big inconvenience to send the wire. Given the difficulty he was having, I sensed he did not do this often. I returned two weeks later to send money to a different account in Mexico that I would use to purchase the property when it was time to close on the deal. Unfortunately, Luke was still working the counter. This time, he made several odd remarks like : "How many accounts do you have in Mexico". Then he asked what the money was used for because "people" questioned him after the transaction. I said that I told you the purpose during my last visit. Then I asked what he said. He responded "To help a friend in Mexico pay bills". At this point, I was very upset and said no, it was to purchase property. He said, "we'll I didn't remember because I do a lot of wire transfers".. Really, based on his lack of competence, I would say he doesn't do many. I have received far better customer service at banks where I carry a fraction of the amount I have with Fidelity. I see no point doing business with a company that treats its customers so rudely.

So easy, so fast. The manager there is wonderful and very understanding of my unusual…read morecircumstances. This is my first time to use them but I know where to go if other immediate needs arise for me.

run do not walk, run. this is by far the worst company ever…read more i took out a loan several years ago, when the company was boutht out the employee (keith) stated they where offering a discount to get the loan paid off before the new company took over. i took the offer. well, here several years later i receive a letter from a collection agent, stating i owe them money. this company is by far the worse there is. you can not trust them and they are liars.

I've been a customer of theirs over ten years. Easy to work with, polite and helpful staff and…read morethey guided ten years of refunds to our checking account.

I took my taxes here as I thought this was a reputable company. They called to let me know they…read morewere ready to be picked up and mailed. I said okay sounds great thanks! I go to pick them up, and my taxes are no where to be found. I was very nice and assured them accidents happen and I am certain they will be found. I was wrong. Not only did they not find my taxes after several months of phone tag, they were also rude. I spoke to Glenda several times in which she pushed me to the side and kept telling me she would get back with me. Glenda never called back. Highly disappointed in this company!!!

Great bank with the personal touch. Change machine (no fee!). No- fee cashiers checks. Very easy to…read moredo business here, where they greet you by name. We banked here for several years but needed a bank with more convenient locations.

Better off doing anything else. Working 80hours a week to keep up with the 200% - 300% interest…read morerate is not what you want to do. Save yourself! Do literally anything else legal or illegal to not get yourself entangled with these loan sharks and usurers. You will more than likely lose your car in the end.

Beware when I paid my loan off they doubled charges the card on a Thursday today is Saturday I…read morestill have not received a credit back they say they will call before closing but they have not yet it's almost 4:00 very poor customer service