Well it has been awhile since I was in there(Aug 16), but not too far off not to talk about my experience with this particular store.
Now I know autozone can get me the parts I need (generally) and somewhat reasonably priced. Well I ordered a part from them one day (ignition switch assembly), because they could get it quicker than the other store in Titusville (where I was working) and was told it would be in the next day when they opened or 10 at the very latest.
I stood in the store, the kid showed me the request and sent it out. No problem. It will be here.
Went in the next day about 10:30 (just to be safe) and asked about the part. Well the first guy did not understand the concept of ordering a part and went back to look. Couldn't find it, I'm like okay, I was told it would be here by the kid the night before and he showed me the request and the number they had in the warehouse. He stonewalled me, "well I don't know what to tell you?", I was going to ask for a manager when another "clerk" shows up and tries to help, he tells me it isn't in the store, and nothing showing up. Now mind you I had called ahead and was told it was going to be there. Well the first problem was they didn't spell my name right and instead of asking for the phone # they just said they didn't have it.
I gave them my phone number, they said it was never ordered, I told the guy "yes it was, I saw the conformation on the screen the day before and we even called the warehouse" so try again. He calls them and is told the same thing, that part should be sitting there in that shop. Well, now almost 40 minutes had gone by and I was pretty mad and asked if you would reimburse me for this mess up,considering I drove 20 miles out of my way to get this part and I was promptly ignored. So I left and called corporate.
Filed a complaint, and the district manager called me. I described what had happend and who took part in it from beginning to end. He said excuse me! (in disbelief) Well it turns out the second guy who came to the counter was the store manager, the very person that could have rectified the situation via getting the part or discounting said part, or at the very least not treating me like I am a liar and even worse an idiot.
Now I was offered a discount, but I refused on the grounds I just wanted to inform you and my desire for for compensation had dissipated and I just wanted the situation to be known.
There needs to be a shakeup in management at that particular store. I will never be back.
I conduct all my dealings with the Franklin, Meadville and Titusville stores. Which aren't too bad. read more
