Employees are always helpful, knowledgeable. Thank you…read more Stores are well stocked and ordering, if needed is quick and easy.

Stopped to have them hook up the device that will tell you what code is making my check engine…read morelight go on. The young man behind the counter acted like this was a huge pain for him to do it and gave the device to me to do it myself. I couldn't figure out how to hook it up. Went back in and told him forget it. He then came out to my car and attempted to hook it up himself and couldn't figure it out. So I left with no help- had to go elsewhere. There were 2 other employees standing around doing nothing and they didnt offer to help either.

I have to say that Castilone Dealership is rated #1 in Western New York…read more.... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact…read moreproblem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.

Do NOT use this business! I ordered rims and tires - over $2000 worth. Took 4 months to get. Lies…read moreand run-arounds with these people. They do not return calls. Then when I finally got them, they are the wrong rims, they lost my custom socket for the lugs and didn't do the work correctly. While in, I asked them to fix my tail pipe. I was charged for the repair in which I then had to go elsewhere to have it fixed correctly. I'm still waiting for a socket for my rims. No return calls ever from these people. I cannot believe they have lasted this long in business with the lack of customer service and lack of professionalism. I would never take a vehicle here again and recommend that no one else does.

Ordered special tires. Tommy told me he'd call when they came in. He never responded. Left numerous…read morevoice mails which he never acknowledged. (Ironically, while ordering the tires Tommy complained that a lot of customers were stiffing him on special order tires, and his mother would get upset with him for trusting people). I finally gave up trying to get a hold of them. Went to Sadam's instead. Got a better deal & faster, courteous service.

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty

I recommend being extremely cautious when looking at this dealership for anything. Service,…read morepurchases, etc. They do not communicate well. Will blame other departments, parties, or systems if communication breaks down. They are not aware of their own stock and sell vehicles as quickly as possible to whoever, regardless or appointments or prior agreements. Over 4 hours of time and 160 miles of driving spent to speak to someone for less than 3 minutes in person. I was not able to see a single vehicle and was told it was someone else's fault within the institution. Any criticism showing how unprofessional this facility behaves will be mocked, and customers will be laughed out of the room. They clearly are not hurting for business if this is how they behave. I caution any possible current or future customers.

Had a great shopping experience here, took some time to make a final decision but they worked with…read moreme after changing my mind on a model. General manager/Salesman worked on getting exactly what I wanted. Thanks guys ! Update : I find it hard when people complain about they didn't get what they wanted , I think they impulse buy and sign then regret it and take it out on dealer . I had cash down on my car didn't sign called dealer day before I was scheduled to pick up.car and wanted an upgrade , they were accommodating and very professional about it and got what i wanted. For Service department live in Buffalo rather take it here vs a high volume /Quick fix service department