I am very disappointed in Pro America Insurance Agency. I received my renewal in the mail from…read moreKristin Carter. I responded 3 times to follow up and ask questions. I didn't get one reply to my emails. So, I called today and Kristin is not available (owner). I spoke with Gaby who who not helpful at all. I wanted her to quote another company but didn't even get that far. Because of the slow customer service I now told her that now I didn't want to renew and I'd find another agency. She didn't care at all and was happy to get me off the phone. No discussion, she just hung up. I guess they don't need my business.

Nesida and Bob were terrific in handling issues regarding the insurance on my late mother's home…read more They helped me transfer the flood insurance to the buyer, which was part of the sales agreement. They also arranged for the refund on the homeowner's policy for the time after the sale. They were consistently responsive, knowledgeable, helpful and patient, even when they weren't going to get anything out of working with me.

I am a new Manny Morin, State Farm (Naples branch) customer. My agent is Leslie Rodrigues and she…read morehas been wonderful. She spent considerable time helping me switch from an awful homeowner's policy with another company insurance to a State Farm affiliate. She was patient, personable and efficient and always available by phone. Speaking of which, Mr. Morin answered/returned my calls even after hours! I am very happy to have switched to Manny Morin's State Farm office. Steve V. Naples

Very professional and helpful team, easy to get hold off, took care of my complicated policy over…read morethe phone with ease, made the process smooth, very friendly staff. Ines Frye is awesome. Highly recommended.

I had a great experience working with Aaron. He is extremely attentive, took the time to truly…read moreunderstand my goals, and explained everything clearly. His professionalism and attention to detail gave me confidence in every recommendation he made. Communication was excellent, and I always felt supported and informed. I highly recommend him to anyone looking for someone who is knowledgeable and trustworthy.

Great service. He was thorough, fast and very pleasant to work with. Highly recommend him.read more

Mark was very responsive and very knowledgeable. I was so fortunate to be able to have him assist…read moreme with my accounting needs.

Those people don't know what they are doing. I lost over $4000 because of the wrong advice and the…read moresituation they put me. And the end they told me that there is nothing they can do although I did exactly what they told me and to deal with this. How easy is that to lose over $4000 in flood insurance. Those companies should be liable and people should know not to deal with them.

Totally 100% incompetent. I called and emailed and chased them to give them my business. That…read moreshould have been my first clue. I dealt with 4 different people all worthless at their jobs. Dont even bother with this place. I'm in this business and I cant believe how clueless they are and dont seem to care. Calls dont get returned timely. They dont check up on issues that they created. I got out of there!!! Customer service and ability to produce a good result = big fat 0.

Contacted this agency and within 3 days signed a policy. Tabitha was absolutely great to work with,…read morefast and efficient. Answered my questions, reworked quote quickly based on mutual understanding. I am very impressed with her service. Thank you

Mr DiNunzio and his wife Christine are very knowledgeable and courteous. Also a special thanks to…read moreMs.Tabitha Zimmer, whom I deal with whenever I have a problem or need another product. I am very pleased ,not only with the service but also the cost of the products. If you are shopping for the best quotes and a courteous and knowledgeable stI f anyone is in the market searching for a variety of insurance products. 4-9-20. I had a pressing insurance need and called Ms. Tabitha. At the time of my call she was helping another customer. I left a voicemail and and within minutes Tabitha returned my call. What I thought was a catastrophic issue, turned out to be a simple situation which Ms. Zimmer handled with professionalism and knowledge. Olson/ Dinunzio to the rescue again . Thanks to all the staff A pleasure to work with.

The whole insurance process was very easy. Julie was professional and knowledgeable. Great office…read moreto do business with. Bob W.

Have used State Farm for 15 years and never had an issue or a claim. Unfortunately Irma has changed…read moreall of that. Julie and team have expedited our claim in less than 2 hours. Thank you.

This office is owned by Andy Koehneke, who is also my agent. Andy is a very busy guy, but I scored…read morean in-person meeting. As most people in Florida are finding out, home insurance rates are almost doubled. I went from $4500 a year to $8700 a year. Andy took the time to work out great coverage but reduced my increase to a manageable amount. The most significant change that saved me was switching to binding arbitration, which meant I gave up the right to sue. What has happened in Florida is that roofs can be repaired, but the homeowner automatically knows if they sue, they get a new roof. I have gone through two hurricanes and suffered some damage, but I repaired my roof.