I've been a customer of LendNation for over 5 years and the customer service has always been…read moreexcellent and the employees friendly and genial. I'll continue being customer although I don't really need to use the service anymore. That's how good the people that work there are.

They do not exchange currency. Nice place though, clean. Maybe do future business with them.read more

My debit card was stolen and my pin was used. I pressed charge against the person who looked over…read moremy should to get my pin. I was denied. The Chase representative told me to get a police report. I sent the police report in and it was still denied. I was told the police report did not matter, that I need a screen shot from the business. All this could have been avoid with the correct information giving to me. I am not satisfied with the way Chase handled this issue. My time was wasted! This is not the first time Chase has misled me. Chase is not a good bank. They have fee for everything. I will be looking for a new bank. DON'T BANK WITH CHASE

I cannot say enough good things about Chase's main branch here in Lexington! Toward the end of a…read morerecent vacation my debit card was compromised, but (stupidly) it was the only card I had taken with me so I couldn't necessarily turn it off. Instead, I transferred almost everything into savings and hoped for the best, then called customer service just to have a record of the conversation in case there was a dispute later as to why I didn't turn the card off. Upon returning to Lexington the first thing I did was visit the Main Street branch to cancel the card, and upon doing so I realized that the illegitimate transaction combined with an automatic payment had resulted in a small overdraft. Desmond was the person at the desk when I arrived, and he could not have been more patient or helpful; he also talked me through various tips and tricks within the Chase app that could help me manage my accounts better in the future. He was so kind and sweet - exactly the person I needed to encounter after a somewhat stressful return strip! On top of that, I needed to submit a secure message about the situation, so a manager (?), Anita, stepped in to print the form and talk me through the steps of what we were doing. Truth be told, I could have done every bit of this online, without assistance from real life humans. However, I am still a relatively new Chase customer, so this having been the first hiccup I've experienced with the company I felt more comfortable going to a branch to make sure their processes weren't vastly different from other banks I've been with in the past. I frequently mourn the loss of good customer service in modern society, but Desmond and Anita completely hit it out of the ballpark! They had no knowledge of the other tough tasks in store for me today, yet they made this a seamless and simple exchange, all while renewing my faith in humanity. THANK YOU!

This is the bank I use for my Non Profit. They hooked me up with a really good account where I am…read morenot beat down with fees and fines. I met 2 or 3 people here and all of them are great. They are kind, helpful, and very understanding. They personally showed me how to use the virtual ATM and everything. I would recommend them if you are looking for a new place to bank. I may move my main account to this place as well.

It was like coming home when I walked through the doors of the Southland branch. I moved away ten…read moreyears ago and have recently returned. There are lots of details to address when relocating, but the one decision that was a no-brainer was choosing a bank. Since I had such a great experience in the past at Bank of the Bluegrass, why would I go anywhere else? Many of the employees are still around and they have always treated me like family. You'll get the personal service from a smaller bank that's often lacking at those mega-banks. They now have three convenient locations for all your personal and commercial banking needs: Southland, Romany Road in Chevy Chase, and the downtown branch on High Street. The staff welcomed me back with open arms (figuratively in these COVID times) and I look forward to many, many years of doing business at Bank Of the Bluegrass.

The Branch Manager, Robert Jones, was incredibly helpful to me last week. The bank lobby is closed…read moredue to the coronavirus and I have no car. I got an Uber to take me to the drive thru so I could cash two small checks which I'd been holding on to for two months. At the drive thru I couldn't reach the window so I had to get out if the car to walk to the window. I left my walking cane in the car and asked the driver to wait there just a minute. As I walked to the window the Uber driver zoomed off with my walking stick! I git my money and then walked around the bank to see if the Uber driver was back there. He wasn't. I was despondent because I can only stand for a few minutes and now my walking cane was gone. There was no place to sit down in sight. I was about to collapse when Mr. Jones came out of the bank and offered to let me sit in the lobby a few minutes while I called for another Uber. This was a life-saving act on his part. I am forever indebted to Nr. Jones. If he had not come along and offered this help I light have collapsed and sustained real injuries.

I don't know about this company because I never had to get a loan of an advance; but when I walked…read moreinto this establishment, the lady up front was a complete blatant asshole. I was very respectful but she responded to everything I said with an attitude and would patronize me the entire time. I needed a couple hundred bucks because I was working out of town and lost my wallet. I gave her my check stub and she wouldn't believe me that's what I made and was asking for other ridiculous paperwork that I'm sure isn't company policy. She just wanted to be a complete jerk. I'm sure she deals with a lot of crappy people but like I said I gave her every bit of respect and I don't think she should be working at ANY job that requires ANY type of customer service. I won't be dealing with this company again for the sole reason because of her demeanor. You have to try and go out of your way to be a someone like her. Pathetic. She's lucky I didn't go off on her because I had a lot of things I could have said by just looking at her...

From the owner: LendNation is more than the products and services we offer. It's what we do, but not who we are. At…read moreour Lexington location, you can borrow money instantly with a cash advance. We also provide a customer experience that is second to none. It's more than a quick application process and excellent customer service; it's treating you how we'd want to be treated ourselves. It's what you deserve and it's what we're all about. Our location has been in business since 2001. We are located at 3101 Richmond Road, In Kroger Plaza. Come visit us to find a loan that works for you, or call (859) 268-0826 today.

Seems... okay so far. I just opened an account and deposited a check from the Commonwealth of…read moreKentucky, and the teller said there's a mandatory 5-day hold on it. He said that will also happen occasionally with large checks, "such as $20,000 checks." I asked, "What about $10,000 checks?" He said, "Maybe. I'll have to check with the manager." What? Every time I deposit a large check they're going to put a hold on it? Even if it's from a very safe, known organization like the state of Kentucky? When I opened my account, nobody gave or sent me any credentials for my account. I waited just over a week and then called them, and the support guy gave me the info I needed to create an online account and log in. Well, almost everything I needed. I had to call back and ask why it wasn't working, and the answer was that the account number I needed was the last 10 digits of my account number, not the entire account number. From what little I know so far, seems like they operate more like a bank than an actual credit union. Time will tell if I continue to use this place or not. I'm just not sure yet. They do seem to have a nice app.

Very poor communications! UK CREDIT UNION took over Cove Credit Union - and it is a total mess…read moreespecially related to the cove credit card. I've made 4 attempts to address the issue and can't seem to find anyone competent that can help. all I want to do is access my credit card account and they can't seem to help! what?!?

I have only been here a couple of times. I have just stopped in randomly to get checks cashed on…read morethis side of town. I normally avoid Leestown Road in general. The staff here are friendly and helpful. This specific bank has a bad parking area in my opinion. I will write more of a review when I use this place a bit more.

I went in because it's close to home and I was in dire need of a roll of quarters…read more I was expecting a window with a teller and what I walked into was more of an office setting with two desks and not a teller's window in sight which totally threw me off. I thought I had walked into the bank manager's office at first. But no that's just the way this bank is set up. In any case both the people working there were pleasant and more than helpful .

Just stay away from this bank, you pay and like u go nowhere. For two years paying on the loan…read morestill same amount, where is the principal goes?????. 2000 was a gape.