Allegiance has always taken great care of me since I opened my first bank account as a teenager…read more Recently I made a purchase to a fraudulent company that then tried to make several purchases with my card. Allegiance caught those attempts, shut off my card, and notified me. They were helpful with getting my money back, as well as getting me a new card and answered any questions that I had. I am thankful for their help and kindness.

Terrible customer service and still providing documentation. They are still arguing with me about…read moresomething over 6 years ago

There are some rough issues especially related to data updates and technology. The real issue is…read morethat their fraud support is minimal at best. No 24/7 support and when you call, no one cares. It makes me think that they see a ton of fraud and have given up even trying to stop it. After seeing my daughter struggle to get this bank to help her, I'm done with them. I've put up with minor inconveniences but I need a credit union I can trust, and this is not it. Avoid!

Amazing staff and so helpful. Best decision I made this year changing to this credit unionread more

**AVOID AT ALL COSTS**…read more Started the refi process with this dishonest company several weeks ago and after being told the loan was approved in underwriting, magically it's not. Near a month of wasted time. Claim to put customer service #1, total lie! If you are brave enough to try something with them, know you'll have to pursue communication 100%. I got stuck with Cynthia Duplisis, Mike Nevin and Amy Taylor, only one of which ever returned calls and only after me calling relentlessly. After being told I don't qualify, despite stable job and plenty of income. Made another call to a legit company and, at a much lower rate, with no closing costs, was told the refi can be done! If you want to waste time and money, call LoanDepot. They lost a potential, good paying client, over lack of customer care and sheer unwillingness to be honest.

Josh is a true gentleman and ALWAYS makes my clients happy.read more