Jeff Drozen was my agent and he helped me save about $400 on my annual premium after bundling my…read morecar and home. I was skeptical at first, and I thought I had really great/cheaper coverage with GEICO when doing my own research. However, Jeff patiently walked me through each line item and helped me shore up my auto coverage. He was persistent, responsive, and ultimately he helped us get great coverage with Mercury. I would recommend at least a phone call to Jeff when trying to find a cost-effective insurance bundle.

I had some pretty serious questions related to my coverage. Ultimately, I had been redirected to…read moreanother insurance agency and was no longer a Gaspar customer. Tim had been my agent up until that time. The new agency was doing very little to help me. I kept calling Gaspar with questions. They did not have to help me. It's understandable; if I'm not their customer, why would I have any expectation of service. The receptionist, Marjorie, did a lot of digging to find answers for me. I was frustrated, so I am sure I was NOT fun to deal with. She took the time to go above and beyond. She really didn't have to. I imagine that kind of customer service is extended to their real clients.

In LA we have tons of agents. Some do it for different reasons. After getting in contact with…read moreDarren, you can immediately tell he's a super chill easy going guy with tons of knowledge from experience that way surpasses most other agents out there. He's also dialed in to help with all type of insurance needs. His way of breaking things down is almost as if you're talking to a friend as he's helping you understand what the best options are. Glad I reached out. This dude has solid feedback for a reason.

Never bothered to get back to me. Completely uninterested in business or answering any questions.read more

My amazing health care plan is covered by my employer. I have had HealthNet PPO for 11 years…read morethrough our office. Which is good, because I am like a walking hospital bill - I've sprained an ankle, and broken toes, a foot, and a femur in the last five years. Yikes! HealthNet (and John Muir) have been with me every step of the way - even when those steps are using crutches, walkers, and wheelchairs. My femur surgery and subsequent hospital stay still cost me a ton of out of pocket until I hit my deductible (literally thousands of dollars), but that's how insurance works. The rest was covered, even home care and physical therapy. Unfortunately, my PT ran out of visits before I was healed and I still limp from time to time and experience pain semi-frequently. But I kind of blame that on the Physical Therapists for not pushing me harder at the beginning. My broken foot never even received PT, which I blame on the orthopedic specialist I've seen a couple times this year. Not all my medical bills and insurance coverage though are injury-related. I see doctors for preventative measures. I'm a picture of health right now so it's nice to have a team keeping me on track, and an insurance company that covers those visits. And on a much bigger scale, FAMILY PLANNING - my lady doctors and I love to talk about the exciting possibility of children in my future... which also makes me happy to know that I have great health coverage because that's not a road I would venture down without it! HealthNet recently sent me a survey on my experiences with their company and my doctors. Vanessa G. followed up on my responses and called me - we spoke, and then a few days later she sent a hand-written thank you card to my home. Girl! Thank YOU! I love someone who takes the time to show that something matters to them, and obviously your clients, and your job, matter to you!

If I could give negative stars I would. One star is GENEROUS. They are quite literally the WORST…read more Prepare to spend hours, weeks, months trying to accomplish something with no results. Expect them to deny claims for basic coverage (e.g. an annual screening mammogram at an in-network facility). Expect stock responses to any inquiry you make that show no real human considered a word you or your doctor said or wrote. If you have an abundance of time to waste on maddening phone calls and pointless letter-writing, by all means, this company is for you. THEY ARE TERRIBLE.

Love working with enoc he always there for our family when we need to for any concernread more

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Great Experience with Underhill Insurance!…read more I've had a wonderful experience working with Underhill Insurance. Initially, I worked with the fantastic Elizabeth, but I believe ownership has changed, and now I work with Christy. She's incredibly quick, efficient, and truly fabulous (but don't tell Elizabeth!) Regardless of who I've worked with, I always receive top-notch service and a great attitude when reaching out for assistance for my clients. If you're looking for an insurance company that offers the right price and gets things done, Underhill Insurance is definitely the one to go to! Oh yeah Kevin is very cool too!

Working with Kevin was a great experience. Usually finding insurance in CA is painful, but Kevin…read morewas super knowledgeable found us great rates and answered all our questions. Will not be going anywhere else next time we have insurance needs!

First off, I would like to say that the service here is amazing. I was introduced to James from my…read moremom as she has her home insurance with him. I was recently unhappy with my insurance carrier, and I was looking for a new agent. I gave James a call to have my commercial, home, auto, and life insurance quoted. He got back with my coverage and took his time to go over details. He made recommendations on what I could do to adjust and save on my premium. Despite asking him a lot of questions, he took the time to answer each of my questions professionally and promptly. If anyone is looking to get insurance, I highly recommend getting it from James.

got recommended to James through a friend and wanted to leave a review and give him the recognition…read morehe deserves. I've been on my parents' insurance way longer than a man my age should and so I had no clue where to start. James took his time to explain to me the pros and cons of all my options and now I feel confident in what I've chosen. Everything costed less than I expected and I could tell James had my best interest in mind.

Farmers has absolutely the best claims service ever! My agent is so easy to talk to and takes…read moregreat care of my needs.

Do not trust Farmers Insurance to protect your home. I have paid my premiums faithfully for over…read moretwo years, and my roof has never leaked--not once. In November 2025, when the massive storm hit the Bay Area (with confirmed 80 mph winds that grounded flights at SFO), my roof sustained damage and leaked. I filed my first-ever claim, expecting them to help. Instead, they sent an unqualified adjuster who looked at the damage and denied the claim immediately. His excuse? He claimed there was "no wind" (completely false) and that the damage was just "wear and tear." Think about that logic: My roof was perfect for two years of normal rain. A historic storm hits with 80 mph winds, and the roof fails. Farmers claims the wind had nothing to do with it just to save money. They are happy to take your premiums, but when a disaster actually happens, they will ignore weather data and use bogus excuses to leave you with the bill. I am now forced to file complaints with the State Regulator to get what I paid for. Avoid them at all costs.

Sara has been taking care of my insurance needs for a few years now, 3 Autos, Condo Ins, Home Ins,…read moreQuake Ins, and I can confess I am not an easy customer. I change policy coverages often and can be quite a pain in the A--. However she always does everything she can to get me the best rate with patience. Now I must say, a phone call back is very rare, BUT if you text or email her she fires back very quickly and gets the answers just as fast. She was highly recommended by a good friend of mine as my old agent retired, he was good, but Sara is better. I expect to be annoying her for years to come, I recommend her to anyone that wants an easy breezy experience.

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

I had such a good experience with this agency. I am part of a cooperative art gallery and we…read moreneeded a new agent. Dalida was incredible. Since this was my first time buying business insurance, there were a lot of things that were new to me. Dalida patiently explained everything to me, returned calls quickly, and was extremely polite. To top it off, she saved us over $800 compared to our former agent! I can't recommend this agency and Dalida strongly enough.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

I send fairly expensive custom handmade items from an Etsy store, so I've recently begun insuring…read morethe ones that are worth over $100. Last week I had to file my first claim for a damaged package in which half of the merchandise was missing from a long mail tube. My customer sent me photos, so I gathered those and proof of purchase and shipping and filed a claim. A few days later my claim was approved for half of my insured amount (what I asked for). So at least so far I'm pretty satisfied. Just saved me $125 loss.

I operate a high-volume e-commerce business that ships approximately 50,000 packages per year. We…read moreinsure all high-value shipments through ShipSurance and spend thousands of dollars annually purchasing coverage. ShipSurance is our primary shipping insurance provider. We filed a claim for a shipment valued at $390+ that was mistakenly picked up by the United States Postal Service (USPS) even though it carried a UPS label. USPS has confirmed in writing that they accepted and scanned the package, but determined the label had insufficient postage. USPS has further stated they will not deliver the package, will not allow additional postage to be paid, and will not return the item to us or to UPS. In other words, USPS is in possession of the package and it is effectively lost in transit through no fault of our company. Despite this, ShipSurance denied our claim, stating there is "no record that the package is in the mail stream." This statement is demonstrably false. We provided tracking information showing USPS possession, emails from the USPS Small Business Support team confirming the situation, and all requested documentation, which was uploaded directly into ShipSurance's claim portal at their request. Additionally, ShipSurance provides no meaningful customer support, as their phone lines go unanswered and there is no practical way to resolve disputes. We purchased insurance specifically for situations where a shipment is lost while in carrier possession. That is exactly what occurred here. ShipSurance is refusing to honor the policy we paid for despite clear documentation. We are requesting that ShipSurance immediately review the evidence already submitted and approve payment of the insured value of this shipment. Failure to resolve this matter will force us to reconsider our ongoing business relationship and pursue additional remedies.