I'm giving this business 1 star only because I can't give it a 0. After the service I went from having a good working phone to one that was useless. I had a samsung s20, I had bought this brand new 2 and a 1/2 years ago. It had developed a small crack in the front screen and one in the back. With the s20 being such a great phone, I thought it'd be best to replace the screens. while this is all being done put in a new battery to last me another few years. I first took the phone in and ADI didn't verify the parts they received before opening my phone, which lead to me having to bring the phone back in again. After I received the phone from being fixed i went to call someone in the parking lot, and it said I had no service. Thought a reputable company would test to make sure its able to make calls and take a charge.Didn't think much of it, so i drove home and connected to wifi. I then went to plug my phone in to charge and Instantly the phone makes a warning sound and says not able to charge -cable too hot. I called ADI the next morning, and I went in. They said sometimes the Sim card just needs replaced, and the battery could just be my charger. Went a bought a new charger and still error message. I then did some research and found out the error message pops up when pins get broken inside the phone. I next went to the Verizon store and got a new Sim card. This did not fix the no service issue. Called ADI and they said we don't do micro sodering, and wouldn't be able to fix my phone, but they could order a similar phone in, which would take over 2 weeks to get in. Also when they replaced the back, the camera lense became cloudy, unable to take a clear photo but they offered to fix this mistake they made, but since the phone wasn't working a cloudy lense was the least of my worries. ADI said they could take the parts back off and give my money back. But that would still leave me still with a basically useless phone. I went to Verizon and ordered a new phone. With me using my phone for work, and also having a toddler and infant, traveling In the winter with no phone did not seem very safe. After talking with people about what happened I learned that others have had bad experiences and would not of recommended it. If I knew I would go in with a good phone, leave with a non working phone, that costed me $275, I wouldn't of wasted my time, gas or the rude treatment. read more
