I was promised by the Adept Tech that my TV would be fixed 'in 7 days'. The repair and required part were quickly identified by the Tech while I was in store - it was a common problem and easily fixed the Tech suggested to me. I left a $70 deposit that would go 'towards the TV's repair' and was told that I'd be called next week. Ten days later after no call I visited Adept for an update. I was told the part hadn't arrived yet but '[the part] should be there in a few days ["next week"] and the TV would be repaired after the parts arrival "next week". Adept said they would call when it was ready. Two weeks later, still with no TV and no call from Adept, I rang and was told the part was obsolete/unavailable and the TV could not be repaired. When I said I'll come to pick up the TV I was told that it was dismantled - in pieces - even though the part was obsolete and the Tech did not have to dismantle the TV to examine the TV to find the problem it was dismantled in pieces - so I'd have to wait a day. When I suggested the deposit would be returned to me Adept said that it would not be returned. Among the things that are not good in this situation are the little lies of Adept: to be told one week that the part was on its way then told the following week the part didn't exist, and also to be told that the $70 deposit [that was stated clearly to me to be 'toward repair'] would not be returned because of the time it took to [a] seek an obsolete part and [b] dismantle an unrepairable TV that didn't have parts available to fix it and did not need to be dismantled. This little true story suggests clearly that Adept is not the place to go for all your electronic needs and at best you should avoid Adept. It is not that the TV wasn't fixed - it IS that Adept deceived me along most steps of the way, avoided communicating with me about the TV and parts, and played the 'dismantle the TV that can't be fixed' game so that they could argue about having to "spend time" on my TV and keep the $70 deposit. Exit Adept and Enter Consumer and Business Services and possibly Minor Civil Actions Court - but that would be a whole new true story. Avoid Adept Electronic Services. read more
