My elderly parents banked with Truist. I have Power of Attorney for both of them. About a year ago,…read moremy father who suffered from Stage 4 colon cancer took a bad fall and suffered significant cognitive impairment. My mother already suffers from dementia and has not been able to manage financial affairs for quite some time. As their POA, I scheduled an appointment with Truist and registered my POA for both parents at this branch. Fast forward to now, my father has passed away. I've been managing their finances through multiple Truist branches. As my mother has now received her insurance settlements, I was interested in opening an investment account to try to get her some supplementary income that she desperately needs. I booked an appointment with the customer service team and visited the local branch on-time. When I walked into the branch, there were a number of people sitting in the waiting area and also a line at the teller. A woman called out to me and asked if she could help me and I told her that yes, I had a 12:30 appointment. She asked me who it was with and I told her I didn't have a specific name. Then she said that they couldn't honor appointments booked online (it wasn't) and that I'd have to wait in line behind all the other people at the branch. She turned her back and walked into an office without another word. I'm a professional at a large company that dwarfs Truist. My time is limited during business hours. I made an appointment for a reason. This bank is only open 'bankers hours'. So, not being sure of what the correct venue is to make an appointment, I waited to speak to a teller. Long story short, the teller was equally argumentative about what an appointment is and refused to assist. I told her I wanted to close the account and then she told me that I didn't have power of attorney because my Dad had passed. This is absurd because I had registered that POA for both parents, I had the originals with me, and also the death certificate showing my mom as the beneficiary of the estate. They refused to even look at it. The other woman, returned to the window and essentially told me she couldn't help me because I'd need to make an appointment to present my POA for my mom. I told her I wasn't sure how to do that when this branch apparently doesn't honor appointments made through customer service. She offered no solution, so I left. Eventually I was able to get an appointment with a promise to honor it, but I have very little confidence in the management of this branch. I don't bank with commercial banks for exactly this reason. Banks play a critical role in all of our lives and we need them to be responsive, regimented, concerned and professional. It is clear to me that the only people Truist works for are the shareholders. If you're perusing reviews and trying to decide on a commercial bank, I would strongly suggest that you look elsewhere or get a credit union.

This branch is very efficient in getting what you need done done. Amanda is always personable,…read morehelpful, and professional!

We moved to Florida and open several accounts with Florida Credit Union…read more It takes alot to impress me, but I'm quite impressed by this financial institution.

Mckinley Tooms I…read morehighly recommend this branch. I was so impressed with Mckinley Tooms professionalism, his patience and friendly personality. He was very knowledge. He exceeded my expectations. I can only say THANK YOU!

Worked with Caitlin and she was professional, knowledgeable and super sweet. Caitlin is responsive…read moreas well! I was able to save my mother in law money on car insurance and got a better quote on life insurance. Thank you Caitlin!

I am still getting jerked around after making multiple attempts, in multiple formats, to cancel…read morethis policy. This has been one of the worst experiences I have ever had dealing with any company, period. Instead of providing all cancellation requirements upfront, this company continues engaging in an endless back-and-forth process while continuing to bill the customer. Every time something is submitted, another requirement suddenly appears. It feels intentionally designed to delay cancellation rather than assist the customer. This is terrible business practice and an extremely frustrating experience. Future customers should be aware of what they may be dealing with before signing up.

Jason Young was very helpful for finding an policy for our new purchased house. He is a great…read moreagent to work with. We will ask his help again soon for our Auto coverage.

Sergio always answered and addressed all my concerns promptly and with respect. I'm glad he is my…read moreagent and look forward to having his continuing service. JoAnn Mann

Came in today and spoke with Bank Manager Danielle Smith about loan options and I was really…read moresurprised and appreciate how knowledgeable she was. I'm very glad to have received her help Thanks Mrs Smith

Excellent customer service. Very friendly. They helped with several business banking questions.read more

Helpful, knowledgeable and professional. Would not go anywhere else m, been with ST for as long as…read moreI can resend they have come through every time.

Buyer beware!!! This was absolutely the Worst experience…read moreever! Agent allowed my policy to cancel due to their own failure to process payment correctly. Policy was voided 6 months before I figured out what was going on. Office manager (Samantha) was extremely rude and condescending. She avoided my questions and continuously denied responsibility. When asked, she wasn't able to produce documents to back up her claim that she contacted me. Office refused to allow me to talk to agency owner. This office dropped the ball during hurricane season and left me high and dry with no remorse.

Brianna was extremely professional on helping us get new homeowners and flood insurance policies…read more Very prompt to any and all question that we had. Thank You!

Anyone have any issues with Nathan Thomas State Farm Insurance, Wildwood, FL? Been a customer for…read more10 plus years. I cancelled a vehicle from my insurance policy on 2-06-25 with employee Jazmine (daughter got married) and they are still charging me? Called on 02-27-25 spoke with Jazmine again to let her know the car is still not removed AND I took my other vehicles to Progressive Direct because of this situation (Saved 200 bucks too). So now I had all 3 of them cancelled. Well today I noticed they still charged my card on 03-01-25 for the first cancelled car! Had to call again, spoke with Jazmine and had to ask for a higher up and supervisor was no help. Supervisor also verified that they have no way to keep track if the insurance is actually cancelled. What kind of professionals are working there? I do not recommend State Farm.