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Addiction Rehab

4.0 (2 reviews)
Open • 6:00 am - 6:00 AM (Next day)

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7 years ago

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Kipling Heights Rehabilitation Centre

Kipling Heights Rehabilitation Centre

1.0(4 reviews)
1.0 km•Rexdale, Etobicoke

I have been going to Kipling Heights for quite some time and the place has dramatically changed…read more The staff is very unfriendly and they make you feel as if they were doing you a favour just by talking to you. The wait is unbelievable!!! If you are thinking about going to see Dr. Praglowski you better take the day off work because you are going to be waiting for at least 2 hours until she calls your name and then there is another wait once you are in the doctor's room (she has two). The doctors aren't that much better, last time I went to see Praglowski she confused me with another patient and kept calling me by another name. If I could find another medical centre I would definitely leave Kipling heights. The place is not well maintained, the staff has a horrible attitude and the wait is ridiculous.

I went to the Kipling Heights Medical Centre in Etobicoke to see Dr. Praglowski. It was supposed to…read morebe my first appointment with her but it did not happen because I waited so long that I could not take it anymore and I left. I came there 10 min before my appointment and after I have waited 40 min past the appointment time I asked the staff when the doctor would see me. They said that it was normal to wait at least 1.5 hrs! I wish they had told me that when I was booking my appointment! I was supposed to be next though. So I waited another 30 min and nothing. People come and go (at this place there is a bunch of other doctors) but I keep on waiting there. Even people who came much later after me already left. I did not hear Dr. Praglowski calling any patients either. When I enquired passing staff about the waiting time she just barked something. So I came to the main desk and said that if I do not get called in the next 5 min I am leaving because the wait is so ridiculous. The staff could not care less. They are rude and unfriendly. They obviously are not fond of people and they treat the patients like a nuisance. I cannot say if the doctor is any good, because I have never met her but based on what I have experienced there and what I have seen I do not think that she is a doctor worth seeing. The place was dirty, poorly designed, the people (staff and the patients) were depressing. I decided to speak with the manager there Norma Oksner aka Norma Finkelstein. I called her quite a few times but there was always an answer machine (I guess she has better things to do than doing a job for which taxpayers are paying her). I left a couple of messages asking her to call me but she never did. If the manager does not care why should the staff? I have found out later that they have submitted a bill to OHIP for this appointment that did not happen! They are a bunch of crooks! Do yourself a favour and do not go to this place unless you want to get mistreated.

Addiction Rehab - rehabilitation_center - Updated May 2026

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