Had trouble operating the old garage door and called Adams Door Systems for solutions. Got a quick response from owner Dave Adams who came in for a quick assessment of the problems (broken springs and damaged motor) and suggested a solution(replace broken spring and motor) and finished a purchase order within 10 minutes of his visit. The next day his crew (Jerry and friend) came in and complete the job within a couple of hours. Afterwards, the my garage was like new and operating well. Here I like to thank Dave and his crew, especially Jerry who acted very professionally and did the job quickly. I am really impressed with the speedy process of assessment of the garage problems and then fixing them efficiently. Well done Dave and Jerry and keep going! Gus K. of Mississauga read more

Was very happy with service I received on prior occasions: garage door installation, new garage door opener and a service call or two. Admittedly it was a while ago. This past and final occasion, the service was less than stellar. Had an issue with the door sensors and the garage door was not closing. Had to open and close manually. Called for service and the technicians who were both friendly and nice couldn't find anything wrong. They suggested I speak to the office as the Service Call fee was $125 and maybe they could do something about it. From my recollection, the fee was about $60 the last time I had used them so I didn't think to ask or imagine it would double what I had paid in the past. The issue I had was with the person on the other end of the phone when I called to ask about reducing the fee and about ordering a new remote. He was less than friendly and lacked customer service skills. I got to meet him him in person today when I went to pay the service fee invoice and pick up and pay for the new remote. His lack of helpfulness and patience and gruff manner was on full display and frustrating. Garage doors, openers, remotes are not something one purchases every day so I think I can be forgiven for not knowing the lingo or how they do things. I literally at one point said, "I'm just asking for your help," when I had asked about programming the remote and was told the instructions are in the box. Clearly stating service call charges when taking the appointment would have been appreciated, as well accepted methods of payment so surprises are avoided. Some customer service tips from their technicians are also in order. read more

We hired Adams to install our garage door last summer. The garage door looks great with our home and we have received many compliments on it from our neighbors. So far so good! no problems and Dave was able to give me a really great deal. Very honest man, and we didn't feel pressure to buy like we did with some other sales reps. read more

I had the unfortunate experience of dealing with this company and the owner never stepped up and did anything about it. We purchased a garage door and it was to be installed removing the old one and the light as well all to be installed . The installers were rude to my daughter left a mess on the ground , hid cardboard behind things in my garage and to top it off broke my light and said to my daughter that it was broken prior to them removing it. We have had that light on there for a while and it was working well . They left cigarette butts all over my garage and left a lot of debris including metal lying on the floor of the garage and on the driveway. I called and spoke to a very helpful young lady who was apalled at what I said and said that she would have the owner call me, he never did but always said he would. I went to the showroom a couple of times and he wasn't there, finally I decided that it would never happen and I am truly sorry that he wouldn't step up and A pay for a new light and B install it and I would be happy. Don't trust this company their customer service REALLY SUCKS ! Shame on you in this day and age where one bad review could cause many problems. God forbid I need service I'm out if luck they will never come back even though they left some tools at my home. read more

We have had excellent service from Adams in the past so when a torsion spring broke we naturally asked Adams if they could fix it. I provided all necessary information on the garage door & asked if they could schedule the job five days hence so that I could attend. I was advised that the springs had to be ordered & that five days lead was no problem. Oddly, Adams called two days later asking for more details such as garage door exact measurements (it's a standard double door,) and asking the same questions that I had already provided info for earlier. The springs hadn't been ordered yet & we were told that time was of an essence. We had to find & enlist a neighbour to measure the door & call us with the size which was then relayed to Adams. The day before the job was to be done, my wife received a very curt call from Adams asking for the same info already provided twice. She was taken aback & asked him to call me at my office which he did & told me they weren't going to do the job, no reason given. Our time & patience was wasted and we will never call Adams again for service because of this ridiculous incident. Needless to say, I contacted another garage door repair service whom came out as scheduled, without needing any prior details, completed the repair and fixed a number of other issues in excellent time which resulted in a larger job than just the springs of which Adams would have profited. I can't believe that in this competitive world that a company would treat a customer with such disregard. read more

I hired Adams to install a new garage door at my Brampton address. I showed him a picture of what I wanted and the he said okay. Two different gentlemen came for the installation on Dec 23, 2020. While installing the wrong item my mother attempted to bring it to their attention on several occasions. One of the men was confrontational, unprofessional and abrasive. They installed the wrong door. I was away on the day of installation so I left my mother to handle the transaction. When my mother attempted to withhold some of the money so that they would be motivated to return and sort out the problem they basically said they were not leaving without the full payment. My senior citizen mother felt bullied into paying the full amount for the wrong product. I called Mr Adams and explained what was happening. He reassured me that the door was the correct door but the window wells and handles were wrong. He reassured me that would get in contact with me and deliver the correct parts after the office reopened on Jan 4, 2021 as they were closed for the holidays. I have not heard from Mr Adams since and Mr Adams is not answering my calls. I am very disappointed in Adams customer service. The more I look at the door the angrier I become on a daily basis. I will be contacting the BBB. read more

Extremely happy with the experience. The installers were professional, on time and explained the features of the garage door and opener at the end. I would recommend them anytime. Kathy S. read more

poor customer service. installed warped panels on my mother's garage. said they would have it fixed in 2 weeks. ignoring and haven't returned any calls. charged her credit card for full amount without informing her first. she already informed the credit card company and they said to give it a couple weeks to see if he keeps his word to have the panels replaced, otherwise they would begin an investigation. installed double garage doors, but only given one key pad. the installers also damaged the stamped concrete driveway when they arrived, had to pay a tech extra to fix it and have the driveway resealed. the installer also installed the control pads in reverse. the left control opens the right door and the right control opens the left door. read more

I would NOT recommend Adam's Door Systems to anyone! In May 2017 they installed a garage door system and all seemed well, they arrived on time, though the installers were not the friendliest, and they were easily available to make a payment to. However after payment was received they no longer cared about our business or the warranty we had through them. In December 2017 our garage door broke and I could not reach Adam's Door Systems or Dave Adams, the owner. I tried repeatedly to call both the office and his cell phone as well as texting him but after no response I finally had my own contractor come out and fix the door since it was stuck open during the winter. My garage door broke again and yet again I was unable to get through to anyone. My contractor called thinking they might be screening my calls and sure enough they immediately answered so he booked an appointment for them to come and look at it. I made sure to leave work early and be home for the appointment but Dave Adams never arrived. Of course I tried to call the office and his cell phone to see what was going on but there was no answer and nobody called me back. My contractor called the office and they verified the appointment. The following day Dave Adams called me back and was very confrontational and angry. When I asked him why he had not arrived for the appointment he said "some people are busy you know". I was very calm throughout our conversation and told him that I simply wanted my garage door that was under warranty fixed. He had a problem that my contractor had reached out to him and he told me "just wait until I see your contractor" in a very threatening tone. He then proceeded to tell me he "did not want my business and I could call the door manufacturing company to fix it because he wouldn't be fixing it." He then swore at me and hung up the phone. After this phone call my contractor called him to tell him that he was shocked that he would call a customer and yell at her and threaten her contractor. Dave Adams then tried to get my contractor to meet him at his house and "say that to his face", even giving my contractor his address, before threatening to call the police. During the call my contractor was very quiet and said very little while Dave Adams was yelling and being very irrational. Though I have contacted the manufacturing company they don't actually install the doors and there is very little they can do as it is up to the installers to follow through with the warranty. At this point I am left with a garage door that cost me thousands but keeps breaking and a warranty that is useless. Dave Adams and Adam's Door Systems is not a company I would ever recommend. read more

ADAMS DOOR SYSTEMS is the worst company we had to deal with and we would NEVER recommend it to anyone!!! We purchased a garage door in June 2017 that was due to be installed in 10 days according to the owner, Dave Adams. This is how they actually did their business with us... 6-7 weeks later, we FINALLY got to the installation part - but with the wrong windows on the garage door! We paid EXTRA for those types of windows, but got the much cheaper version. We called the next day and informed them of the situation. That did not help. After multiple calls to the company, talking to his assistant, leaving countless of voice-mails, we decided to go see the owner himself, Dave Adams. When we entered the premises, he recognized us immediately, left the "reception area" and hide in his office with his assistant for about 10 minutes. We just waited there, even though there were no customers in the company at that time. When we finally got to speak to him, he was rude, disrespectful, loud, impolite, and kept rolling his eyes when we spoke to him or tried to ask him questions. We brought witnesses with us and they were appalled by this "businessman" behavior and unwillingness to solve the problem. He was constantly raising his voice and refused to admit his error when we showed him our agreement (which is still under guarantee by the way). We told him that was not how customers should be treated. His reaction to that was to roll his eyes again. We could not believe it!!! Needless to say, our calls still remain unanswered and now we are stuck with a garage door that was NOT what we had ordered - not to mention overpaid. Please think twice before dealing with ADAMS DOOR SYSTEMS. Their service is bad and customer service is terrible. Lastly, dealing with the owner Dave Adams (to solve our problem) is practically impossible. Do not make the same mistake we did!!! Find another company! read more