I went to this centre because it was close by and seemed reasonably priced. I had received a few massages before from other locations so I had a general sense of what I was expecting.
When I arrived, there was one other woman in the waiting area. I filled out my paperwork, went to sit down, and lo and behold, the woman lounging on the couch is my RMT. Briskly asked me if I had been there before, and why I was there (I said general tenseness). Never introduced herself, shoved me into a room and then disappeared for 10 minutes. Once she arrived it was immediately down to business, just started grabbing. And I mean grabbing - it felt like she was just trying to rip the muscles out of my body. I asked her to go lighter and she did, but it was still rough. Instead of being a soothing, relaxing massage, I found myself tensing every time she touched me. I was pulled and pushed and bent and stretched. It was weird. I am not one of those people that really enjoys making small talk, but it was just awkward. After 60 minutes she patted me on the shoulder and said "Okay, all done", and left. Back in the waiting area I found her sprawled on the couch again. I paid my bill, turned around to say thank you to her (because I am a polite person) and she completely ignored me. All in all, not a fun experience.
The facility itself was decent, minus the fact that there was only a thin closet door separating my room from the next (I could hear everything).
*Update Aug 25, 2014: The manager of this establishment contacted me shortly after my review and explained that my experience was just the result of a bad day and not the norm for this business. I was also offered a discount on my next massage. It was great to hear that they are listening to their clients and that this was just a one off experience. read more