The owner, Tim Smith, came to the house and diagnosed the water leak in our bathroom as being caused by a wax seal needing replacement under the toilet. The technician Tyler Leqve was sent over to remove the toilet and replace the ring although I was surprised since it hadn't been replaced all that long ago. Although this house was build in 1950, we have all original matching fixtures in our bathroom.
A little over a month later, water was again noticed on the floor. The technician came over and took photos showing the leak was actually happening between the water tank and the toilet, which had been regularly maintained for it's lifetime with. So one of two things probably happened: 1) the original problem was misdiagnosed and we were charged $214 for the wrong problem, or 2) the problem was correctly diagnosed, and the toilet removal caused damage to the seal between the water tank and toilet. I don't believe in coincidences and doubt that the toilet randomly damaged it's seal without the movement to replace the wax seal.
When I asked Tim Smith about the situation, 1) he denied causing the damage, 2) said he would not fix the damage, 3) recommended I buy a new toilet, and then, 4) hung up on me. Not only did he fail to warranty his work, but I suspect that his technician caused this problem.
Smith was extremely rude. His incompetence has caused my lovely 79-year old female renter who has 2 knee replacements, 1 hip replacement, and is recovering from a broken leg - to have to deal with sopping up water from the bathroom floor, until we could find another plumber (3 days later).
In conclusion, Active Flow deserves a negative -5 stars. Smith shows extremely poor customer service, and either a) failed to fix the initial misdiagnosed issue, or b) caused another one which has cost me more money to repair. I'll be filling a complaint against him with the Oregon Construction Contractors Board. read more
