Has been renovated and updated since previous review…read more Staff are helpful and attentive.

This is probably one of the best Anytime Fitness gyms that I have been to…read more The staff are welcoming. Emily the manager has given me good advice and I want to publicly that her for her for her help. Gaz, the Personal Trainer is also knowledgeable and puts you through your paces. The equipment is up to date and everything is in working order. The staff keep the gyms clean and well Maintained. The parking is pretty decent too. The only con is that peak hour can be a little busy on Monday and Tuesday night. That is my reason for giving a 4 star review. I must admit that the vibe is good even when it is a little busy. Worth going to check out!

Helpful staff, for a 1 week pass (on holiday), reasonable cost. Keycard access made it easy and…read moreconvenient.

After several years of membership I went to cancel it as I am moving overseas and they went out of…read moretheir way to prevent the cancelation putting numerous obstacles in the way of actual cancellation. Poor business practices and even worse customer service!

I would classify CHFI as a premium personal training service and I too personal training there 3-4…read moretimes a week for just over a year. Below is my experience: TL;DR: Quality of gym has declined significantly since opening of 2nd location and the premium price no longer matches level of service provided. Initial Experience: I initially joined CHFI due to their trainers being Poliquin certified (friend had great results with this program), the quality of equipment (Eleiko, etc.), the fact that the gym specialized in personal training (no general memberships) and due to observing a steady # of clients at different times of the day (I worked nearby and checked out the gym a few times prior to sign-up). I was paired with an amazing trainer who was well educated in training and nutrition and not only designed effective workouts but educated me on lifting / fitness and healthy eating/lifestyle habits. He also wrote weekly in-depth emails covering various interesting topics based on questions asked by his clients during the week and he was always taking different classes / furthering his knowledge. The trainer's efforts (and my dedication) yielded significant weight loss, strength gains and muscle development. The gym was well run at the time with well-maintained equipment, daily on-site mgmt that checked-in with clients. I was paying a small fortune (vs other gyms) but felt the quality of the trainer, results, and overall mgmt/quality of the gym justified the premium. The only complaint during this period was my normal trainer had vacation and the replacement trainer was not as experienced and had me lifting too heavy resulting in a mild 3-week back strain. I realized that not every trainer was as experienced and I decided to train on my own or rest whenever my trainer was on vacation (rarely happened). Experience over Last Six Months (the decline...): CHFI decided to open a 2nd location in Chatswood. Around this time many long-term trainers and several manager-level personnel left the gym along with many clients. I expected management to reach out and reassure existing clients during this period, but there was no communication. This was just the start of a steady decline in the service level and quality of the gym, for example: - already high prices were increased - the only clock in the gym broke and was never replaced / repaired and sat broken for months before finally being removed - broken equipment was not fixed / serviced timely (cross over machine was broken for months along with bar collars and other equipment) Note, it was mentioned that trainers escalated to management with no action. - the gym signed-up an entire high school class to use the gym during peak morning hours several times a week which made a small gym space even a tighter fit (this was likely due to the decline in clients) - management no longer reached out to clients for feedback (their core mission statement value of 'to listen to the customer's wants and needs' feel by the wayside) I also experienced a number of billing issues: - I signed-up for a weekly direct debits to save time and only later did I realized they put in a clause stating you need to provide a 4-week cancellation to stop payments (surprised given that no discount received for signing-up for this process and this isn't a gym membership but pay as you go personal training sessions... sneaky!) - When myself/trainer went on vacation they couldn't stop the weekly debits resulting in prepaid sessions (they won't refund this prepaid sessions) - Difficult to know how many sessions you've done vs. paid (needed to compare email appointments to bank statements to decipher...) Due to the quality of my trainer I let the above slide and continued to train at the gym until they unexpectedly fired my trainer overnight. I was disappointed that they fired a great trainer and how they handled the situation, which included: - canceling my next 2 sessions with less than 12-hours notice via email (no replacement trainer arranged) - refused to refund prepaid sessions (see note above how I was charged during my / trainers vacation) - informed me I had a 4 week cancellation for setting-up direct debit (what?) - never made any overtures to keep me as a client despite small weekly fortune spent I had a quick meeting with the CHFI CBD manager to voice my frustrations and was provided a litany of excuses ranging from lack of on-site management due to dropping kids off in the mornings to equipment not being fixed due to manager being unaware (stated she never walks the floor..) In summary the initial premium service provided justified the premium prices. However, CHFI allowed the quality of the gym to decrease significantly which no longer justifies the premium price. 2nd start due to quality of the equipment plus the fact that there are other decent trainers at the gym.

Will rush you into buying a course package over the phone. Doesnt send you a payment invoice or a…read morecopy of the agreement you signed. Doesn't deliver all the materials you paid for. Sends misleading emails saying the practical log book isn't compulsory due to lockdown, then claims this was false information later into your course and doesn't disclose all the required details surround thing course delivery and will communicate with you from several different emails and course providers. When you attempt to contact them, your emails bounce back saying you're blocked. Refuses to refund you even though they made an entire certificate and short courses and ebooks apparently included in the package available to you. Any attempts made to resolve this, even contacting fair trading is met with unresponsiveness or just unwillingness to resolve the matter with you. Would not recommend signing up with them. Will steal your money and claim that they don't refund services they don't even deliver after their cooling off period which you wouldn't know about because they never sent you the agreement in the first place.