Update: Senior leadership acted promptly to address the issue, and with the support of all teachers and the center director, the bullying behaviors have since been effectively managed. Lack of Care for Student Safety and Bullying Incidents Our son had been a happy child at this center until recently, when a new child joined and began repeatedly bullying him. Two weeks ago, I noticed deep marks around my son's eye area. To my shock, none of the teachers had noticed or reported this injury. Fortunately, my son is old enough (4.5 years old) to clearly explain what happened and identify who did it. After I reported the incident to one of the teachers, she took it seriously, showed genuine empathy, and escalated the issue to the director, Jessica. The teacher assured us the matter would be addressed immediately, and her response was caring and professional. Unfortunately, the same child has continued to harass my son and other children. On multiple occasions during pickup, I heard other children independently say things like, "He hit my head again," referring to the same child. This suggests an ongoing pattern, not an isolated incident. What has been most concerning and disappointing is the response from the center director, Jessica, after I submitted a formal complaint. Although she called me promptly, her reaction was defensive, dismissive, and notably lacking in empathy and accountability. Rather than explaining what steps would be taken to prevent further incidents, she immediately questioned the credibility of my son's account, suggesting he might be "imaginative." She refused to take his statement seriously or implement any proactive measures, claiming she could not identify the bully because no teacher had witnessed any of the incidents. This response raises serious concerns about supervision, incident reporting, and the center's commitment to student safety. Dismissing a child's injuries and repeated reports--especially when supported by visible marks in sensitive areas and consistent accounts from multiple children--is unacceptable. Parents trust childcare centers to protect their children and address safety concerns promptly and responsibly, and unfortunately, that trust has been undermined in this case. Therefore, I would not recommend this childcare center.Update: Senior leadership acted promptly to address the issue, and with the support of all teachers and the center director, the bullying behaviors have since been effectively managed. read more

The staff is very warm and caring, especially from the infant room to the next level. That said, after a few months in, the staff seemed kind of disengaged. Frankly, the toddler room felt like a zoo, which is about right since they run it like a business and run the ratios VERY VERY tightly. Kids are a zoo, but it felt like a lot of kids shared the same space...in every room. It's kind of chaotic to have 2-3 groups of kids...in one space. We opted for another preschool nearby and it was night and day (granted, they do not try to fill their classrooms to the brim). But it was one classroom per set of kids (e.g. a teacher and a helper). Not multiple classes rolled up into one. We were sad to leave the warm staff, but very happy to be in a calmer environment. Separately, it was interesting to me how worn down the staff was at the end of the day versus our new school. I don't want to speculate why, but I could sense they were beat. read more

Absolutely loving action day - really great communicating and kid is having a great time.

I can't speak highly enough of the Mountain View location! From the teachers to the front office staff to the facilities, we could not have asked for a better daycare! We sent both of our children here for the past two years, they went through room B (infant room) to room C and room 3 to room 4, all of which were incredible. The staff in each of these rooms treated our kids like family and we will be forever grateful to them. The classrooms are all bright and cheerful, with lots of artwork! And the playgrounds are well shaded and maintained, they even have chickens :) We had to move locations as we moved further away, but we miss Mountain View everyday and would happily recommend it to any family looking for a fantastic daycare! read more

We enrolled our son when he was 8M old back in fall 2022 for part-time care. He could not crawl or walk at this time and was/is a very happy, chill and easy baby. He was in the infant room for a grand total of 6 days before we pulled him out for his own safety. The lack of care in the infant room was appalling and our son was absolutely traumatized. The first week he was there, he came home with a massive scrape on his chin that no one had any explanation for. It was so large and he didn't move on his own at this time so how?! The director even called me to speak about it, that's how large it was. We let it go thinking 'these things happen and he's okay so it's fine'. The second week he came home with a diaper rash. He doesn't usually get these so we were confused at how it snuck up on us so quickly without noticing. Put on a lot of diaper cream and it healed up two days later. Again, didn't think anything of it because these things happen. The third week and the day we pulled him, he was dropped off with no issues apart from a runny nose. When we went to pick him up in the afternoon, he started bawling the second he saw us (red flag, he rarely cries) but we weren't told of any issues at pick up and went home. At home, we went to change his diaper and he started screaming. The reason why became immediately clear: his butt looked like it had been wiped with a cheese grater. It was AWFUL and the poor guy was in so much pain. It took two adults to change his diaper every day for a week because he would thrash around in pain so much. We received hospital-grade medications to help him and even then, this lasted two full weeks before it got better. He had scars for months afterwards. We do not understand how a licensed daycare facility could allow this to happen. How do you do that to a child at all, let alone in less than 8 hours?! Our child couldn't move and within 6 days had three different, major injuries. AD provided no explanation and only said they would investigate which was never shared with us. Having spoken with multiple other parents and former teachers now, we have learned more about how awful the environment there is. Teacher turnover rate is so high for a reason. We will forever discourage other parents from sending their child to this awful place. read more

Both of my children attended Action Day in Mountain View from when they were babies through pre-school. We loved the school and the care and education that each of them received. The teachers were very caring and trustworthy. They learned a lot and made great friends. They enjoyed going to school and loved their teachers...and the chickens. The pre-school set them up for success in elementary school, where both are excelling academically. read more

Our son have been going to Action Day Mountain View since his daycare days and through all of his preschool years. I can highly recommend Action Day in Mountain View as wonderful daycare/preschool center. It's located in a great area, has really good classrooms that are well taken care of, with friendly and welcoming staff, attentive, experienced and caring teachers and a curriculum that is very interesting and enjoyable for the children. Plus - very fun summer camp program! read more

I have two kids at Action Day, both started in Room A as infants. Our older one is now in preschool and appears to enjoy going to school everyday. They also offer extracurricular classes such as dance and sports for older kids. We have great relationships with the teachers and Ms. Jennifer in the office. Now that COVID is over, there are more kids on the preschool side and they mix the older and younger kids when they play outside. read more

Not the place for your kids. The three Directors in the office are terrible. Jessicas tone of voice is rude, my mother in laws heard the way she speaks to the teacher's, unacceptable. And I've heard her speak negative on other kids. Jennifer and Hannah have absolutely no idea what they're doing. If you aren't friends with those in the office, your child will get ignored. They play favorites. Infant side has terrible turn over. Room A has lost two teachers in the last 8 months, Room B lost 2 as well. And Room C is just unstructured. My child has been sent home with bite marks and the office has told me 'no one saw it so maybe she did it to herself' Run from this location. So glad we dropped recently. There's only a handful of teachers that are great. Seems like they hire anyone. read more

Our daughter loves going to school. The play yards are nice. Kids are engaged and learning/playing appropriately.

My children attended Action Day in Mountain View for many years. I highly recommend Action Day in Mountain View. The program has highly trained, caring, and knowledgeable educators and administrators. My children were provided with a learning environment that was positive and age-appropriate. The teachers post interesting and creative weekly lesson plans that promote student learning. The communication between staff and parents is excellent. The teachers are extremely caring and take the time to get to know each child and family. The administrators are excellent. They are welcoming. organized, and very helpful. My husband and I were extremely pleased with our children's experiences during their years in Mountain View. We highly recommend Action Day in Mountain View. read more

We absolutely LOVE Action Day Mountain View, and this is the only place we entrust with our daughter's care. From the front desk staff with their constant positivity and warmth upon entry, to each teacher in the individual classrooms, everything about this site is spot on. The parents at this school even have a certain "glow" and social spirit, most likely because they feel the same comfort and confidence leaving their children in the best care. The teachers make it clear they genuinely care about the children and help them achieve their highest potential; a few standouts for us are: Mrs. Mari, Terry, Ashley, Chantel, Alex and Lori. The front desk staff (Ms. Hannah, Jess, Jessica and Jenn) are an A-List team, and always make us feel better by staying in touch for child "wins" or concerns. Looking forward to many more years here! read more

Action Day is wonderful and we couldn't recommend it enough. The teachers are wonderful (we had Terry and Mari in Room 1), with low turnover. The management is quick and responsive - Hannah is excellent. Also, in an age where schools routinely close early during storms, or have multiple holiday weeks per year, Action Day is always open and running! They are super reliable. Can't recommend them highly enough! read more

My son has been at action day since January 2021 and he loves it there. When he first started he was in room 1 with Ms. Terry and Ms. Mari and I as a first time mom I can honestly say I was full of emotions that day, but Ms. Terry made sure I would go to work with a peace of mind by sending me pictures or videos of my son throughout the day. Throughout the years his ability to engage with other kids and his learning skills has developed drastically. The teachers always find activities to engage them to work as a team or as an individual. During their outside play time they get to engage with other children beside the ones in their own classroom. Ms. Debbie from room 3 has chickens and kids always love to go and see them. During the summer time the teachers/school plan out fun activities for them. For example: they have water play/water tables and jumping house once a week or every other week. With all this being said , I can truly say I don't regret sending my son to Action Day. read more

My daughter, Era, joined Action Daycare as a 7 month old infant. She was very happy in Room A with Jackie as her teacher. However, since she has started crawling, she was moved to Room B a couple of weeks ago. The teachers in Room B are unfortunately neither as caring, nor as warm as Jackie. The teachers would constantly shift, and there were times when I went to pick my baby up and none of the teachers were sure of her nap times, nor could provide any detail about how her morning went--since they were rotating, and therefore did not keep a tab. We gave notice to take our baby out of daycare on 6 August 2021. We also informed Action Day that we will not be sending our baby to school as of 6 August 2021, hence including the notice period. However, yesterday (11 August 2021), we got a notification on the Smartcare app that my baby was signed in to Room A by one of the administrators of the school--even though our baby was with us, mashing bananas with her fists, at that time. We were confused, and we tried to contact the school. Upon receiving no response, my husband made his way to AD to seek clarification. After much confusion and deliberation, it was revealed that the administrator was confused and meant to sign in another student of color, instead of my baby, Era. My husband neither received an apology, nor an explanation for this confusion. I hope you will understand the cause of my concern and, frankly, annoyance. I don't think I can overstate how dangerous it is to confuse babies in a daycare. It also seems rather obvious that the confusion in this case was motivated by the fact that both babies concerned are of South Asian descent. I would like to alert you to this negligence because it affects all families associated with Action Day, not just my baby. I also found it baffling that the administrators treated this incident as if it was not a big deal, and therefore did not even bother to apologize to my husband for signing in the wrong baby to the center. read more

Action Day Mountain View has been a part of our family for 10 years. Yes you read that correctly, we have spent a decade of our life with Action Day. We have three kids, and all three attended Action Day. We only moved on because our youngest has reached kinder-age. I can whole-heartedly recommend Action Day for all ages that they serve. The office/front desk staff if helpful, responsive and knows each kiddo personally. Each classroom is staffed by caregivers who truly put their heart and soul into their job with patience and kindness. I think it speaks volumes that many of the teachers in the classrooms have their own children enrolled in the school, and many are grandmothers, which just adds that special level of love. We have gone through periods where everything was smooth sailing, and other periods where one of my kids had an issue that needed more attention (separation anxiety, a biting habit, regressing in potty training with lots of accidents that didn't seem like accidents). In each of these periods, I had high confidence in the school's ability to support us to address the issues, and sure enough, we got through it! Thank you for all the wonderful years, Action Day, we will miss you. read more

I had 2 kids at Action Day for about 4/5 years each where my son just recently "graduated" from room 4. Ms. Ginger (room 4 teacher) is the most amazing, loving, caring and funny teacher. She is absolutely great with kids and my son adores her! We have known most of the preschool teachers for a few years now (Ms. Lori, Ms. Terry, Ms. Marisol Ms. Debbie, Ms. Serena and of course Ms. Ginger) and they are all very caring, supporting and have great creative ideas to keep the kids engaged. Summer time is also great as there are multiple fun activities planned every week, including bouncy house, park days, water play etc. The office staff is also very friendly and helpful. Specifically, Jessica (the Site Director) who is really great with the kids and my son loved spending his mornings chatting with her before his classroom's schedule starts. Overall, we had a great experience with both of our kids in the past 7 years. Thank you Action Day staff! read more

I wish I could take away stars! I have wanted to write this for a few months but I have just about managed to get over how upset this place left me & my child. My 2 year old went there for 2 days & I was so sad to find him in tears with a tinier body in just those two days. He needed help with his meals and no body offered him that help! He had dried up salt from his tears in his ears! He could not sleep because he was hungry & they played outside in the bright sunshine all day! No one called me or told me when I called that he was struggling! What makes me so angry is that at the time i toured the place all ladies in charge said they encourage kids and help them in the transition phase when a child is getting used to the place. I did tell them my child needed help eating & I was repeatedly told to relax because they are experts with kids. But the day they didn't feed him for the whole day, when i asked why he was crying, the class teacher said she has no time to give individual attention! I found nothing consumed from his lunchbox! If a 2-year old doesn't deserve individual attention I don't know how this place gets a license! I took my baby out & found much better places at better prices. I feel guilty to this day that I allowed my child into that forsaken place! Send your kids there only if they can take care of themselves and are great with whatever environment you leave them in! read more

I never sent my child here, I just toured the facility. I toured a dozen daycares during the same time, and this was the only one that I flat-out refused to consider. 1. In the infant room, I saw babies "parked" in bucket seats--not during a snacktime, just parked there. Crying babies ignored, not enough caregivers in the room at the time I saw them. 2. The director did not seem to know the names of any other children except one who I think was her niece. This was by far the biggest daycare I saw, and it did not have the community feeling other smaller centers have. 3. The toddler room was crammed full of toddlers falling all over each other. The inside space was just not big enough to hold that many children. It was the most crowded center I have seen: other centers I saw didn't have more than 8-10 kids per classroom of that size. It was deafening, there were kids crying, staff doing nothing about it. 4. I got a distinct vibe that the staff were not treated as competent people. I overheard some minor scolding about paperwork. A lot of the staff that I saw looked very young (not necessarily bad, but it does mean they aren't very experienced). All of the accords with the other reviews here, especially the ones from people that have worked there. read more

My daughter spent 4 years here, from the age of 6 months up to Pre-K, and it's been a great experience. I love how so many of the teachers that were there when she started are still there. I love that they are only closed on major holidays, which makes it easy for working parents. I love the periodic Parents Night Out, when for a small fee the kids can stay until 11pm (and it's a lot cheaper than a babysitter). I love how my daughter seems to be very well-prepared for Kindergarten, both from the academic side and more importantly, the social side. I love that the teachers clearly care about the kids. I love that they let the kids BE kids and don't have too much focus on academics for the preschoolers, but the things my daughter has learned are pretty impressive anyway. read more

My son went to Action Day from the time he was 4 months old to 7 months old. We then moved to San Francisco and had to find a new day care. Overall, I was pleased with the attention my son got in "room A" - the non-crawling infant room. I liked that on most days he had a primary care giver. I felt they did well in trying to maintain a regular eating and sleeping schedule. However, there were some days when someone else would have to care for him - though I found the other caregivers to be very good and familiar with my son as well. Most days when I came to pick up my son he was happily playing. There were a few days though when he didn't have a nap and he would be fussy and over-tired. My son, at that age, needed help going to sleep and I think if it was particularly noisy or if the caregiver didn't have enough time to rock him to sleep then he'd go without a nap. The flip side to this is that my son started to learn to go to sleep with less assistance and with more noise around. As time went on my son became more routinely happy at Action Day. (Every kid needs some time to adjust to new surroundings.) What I really appreciated with Action Day was their flexibility in changing my son's sleeping and eating schedule as needed. My son went from drinking nothing but breastmilk to having one, then two solid meals a day. Whenever I came in and told the caregivers what my son should be eating they were happy to accommodate. They also helped my son learn to take food from a spoon, which is a little challenging. If I could change anything about Action Day, I would change the following things: * Change the layout/architecture of the room so the babies have a quieter nap space to sleep in. * If it is a quiet day and the ratio of babies to caregivers is lower than it has to be, still keep the primary caregivers for all the babies there rather than moving them to other rooms. There were a few days when our primary caregiver was moved to another room for the day because they had more than enough adults in the infant room... I really wish my son could have just kept his primary caregiver for those days. (And he would have gotten more individual attention, too) * Allow parents to bring in frozen breastmilk/tubs of formula and empty bottles so we don't have to prepare and label all the bottles in advance ourselves. read more

We've been going to Action Day for 4 years and we could not be happier! My daughter started when she was 3 months old in Room A and she is now in the Jr. K program and my son also started at 3 months and is now in preschool. I have always felt that my children were loved and cared for through every room they've been in. It's obvious that every teacher cares deeply for the kids. They have had strict Covid protocols since reopening and they have always been opening to answering questions and listening to concerns. I am so happy we found Action Day for my daughter and I can't imagine my kids going anywhere else! read more

I just moved my son from MyDream Academy in Sunnyvale to Action Day Primary Plus in Mountain View and the only thing I can say is that I miss MyDream Academy. The rooms are really small and when you have 16 kids at the same time it's total chaos. In addition to that the teachers are all really young and don't seem to really care about the kids. They also don't really care about you saying hello and goodbye is optional I guess! You need to pre-mix your milk bottles and put a daily tag on them! An amazing way to wasted my time every morning!!! Also the classroom agencement is terrible you have to remove your shoes or wear pads to drop the food and pick-up the time-sheet. Of course sign-in and sign-out it's in the main office at the opposite of the classrooms. The only reason why we are go here it's because it's convenient but are going to start looking for a home nanny. read more

We've had our son enrolled in the MV Action Day Primary Plus for almost a year, starting when he was about 21 months old (now just over 2.5). He started in Room 1 with mostly 2-year olds and is now in Room 2, and has loved it everyday. Ms. Amelia & Ms. Terry in Room 1 were AMAZING and transitioned my son from his stay-at-home mom to daycare perfectly. Ms. Lauren & Ms. Laurie in Room 2 do an AMAZING job teaching, playing, and watching him. All his teachers have communicated well and updated me at all times on anything good, bad, or otherwise. The teachers are great, and I truly believe they care about every kid in there. My son is barely 2.5, & I put the burden on myself as his father (& my wife too) to teach him to read, potty-train, ABC's, #'s, etc, but the staff beats me to it! At home he'll start singing the ABC's or doing other new "tricks" that I'm amazed at, especially considering some of it isn't stuff from home. As for potty-training, he wants nothing to do with it at home, yet at school, he wants to partake in that learning process, and is making huge progress, which is a pleasant surprise and something I think goes above and beyond what a daycare should do. The office staff are great! I'm always greeted by a smile, they always say goodbye to myself and my son (by name!), & I get a sense that they truly care. Every time I've ever called or emailed about something, I've gotten an immediate response. Kudos to Jessica, Jenna, & Emma. The facilities are great IMO. It's an old elementary school (in a great residential neighborhood), and outfitted perfectly for kids. It's updated, clean, and everything I could expect/want. The playground areas are nice, big, plenty of equipment (which is nice b/c that eliminates the bickering about who gets to use what), and always excess supervision. In addition to the 2 classroom teachers, there always seems to be 1 or 2 more "helpers"/"floaters", you get my drift. As for the education, my kid is 2, I don't expect him to come home having learned to read & compute algebraic equations, and I know what my wife & I teach him, and it's easy to see that he is retaining TONS of knowledge from here, which is HUGE to me (I send him here primarily for daycare, not to fast-track into MENSA). As for people giving low ratings but not having sent your kid here, how about you rate stuff that you actually have knowledge of & not just a 5--minute snapshot. There are always going to be little things here or there, and parents aren't perfect, I'm not, & I don't expect a daycare teacher to equal or exceed my own parenting skills. I can't say enough great things about this facility and the staff. read more

I visited a number of facilities before deciding on Action Day. I searched a variety of types (Montessori, In Home, Church Based etc). From the first visit, I just felt comfortable there. That said a lot to me. I investigated further and decided to send my son there (starting at about 2 yrs old, he is now 3 1/2). The school had a flexible schedule that I like (part time could be any day of the week, even just 1 day). They worked with me to help my son adjust to being at home with me or a nanny to being in a school setting. They were very caring for him when I dropped him off crying and helped him cope with the transition. I like their mix of play time and some basic academics. They do many art projects and have a great variety of tools. They also offer a number of different 'extra' classes: spanish, tumbling, dancing etc. They also do a holiday concert which is just a slice of toddler-Americana, a rite of passage. Very fun. I love the grounds. So many places I saw had only cement play areas and no trees. This facility had shade, grass, sand and lots of room to play. A very important detail for everyone happiness, in my opinion. Also, a number of rooms so the kids are with their own age group but are also exposed to a variety of ages. The staff has been very helpful when I've had questions or wanted some support with a certain issue. They've offered suggestions and shared funny stories from the day (even teachers who are not his primary teachers). The office staff has been helpful and encouraging as well. They have encouraged me to come to them with any concerns and are frank about any licensing questions or reports. They keep the parents informed by posting reports from licensing authorities or in regards to recent illnesses in the classrooms. Hope this helps :) read more

My daughter really liked Primary Plus, she was there for 3 years (age 2-5). She truly loved many of the teachers and clearly formed bonds with them. Pros: - Many of the teachers are there for years. That continuity is great as she had her choice of who to hit up for attention. - Many of the teachers care about their jobs a great deal. - One day, my daughter came home from daycare and she was potty-trained. Somewhat embarrassingly, I didn't have to do a thing. - My daughter learned to read at the age of 4 thanks to the phonetics taught by Ms. Marlene. - Some of the staff were willing to babysit occasionally - it was great to have a babysitter that my daughter already knew and loved. Cons - Staff seems overworked. My request to have my daughter moved up to the next room with older kids was forgotten for months. Meanwhile, she didn't need naps anymore and was bored silly waiting for the 2 hrs to pass by. This was my daughter's only complaint during the entire 3 years. read more

So, my son finally "graduated" and boy am I happy to have him closer to home. Pros: Still open at 6:30AM which worked great for us. Some of the "teachers", who I think are really daycare providers were awesome like Ms. Kim and Ms. Sam. My son loved them. Fun activities at summer time. They have a good criteria for the Pre-K kids. The director is quick to reply to call questions and concerns. Cons: A school really shouldn't take in children that have challenges if you're not prepared to deal with those challenges and if your staff isn't certified or have credentials to deal with them. It's not fair to the other children or the teachers. Also, if you insist on taking them into the school then teach the children about compassion and don't allow them to tease, laugh or make fun of that special child. It broke my heart (and my son) to see this happening in a private "school". I noticed the kids were given homework that had them follow the dots, which make out their names. Please make sure the letters are accurate. I can post a picture later but the letters were twisted and had little tail like ends and curved where there should have been a straight line. It's just setting these kids up for failure once they start Kindergarten at another school. Once I brought it to the director's attention they stopped adding it to their home work instead of correcting it? Ok, at the problem was gone, I guess? All in all it was at a convenient location and for the most part my son had some good friends there. They could make a few changes to make this school an awesome school but they need parent feed back to do so. After all we are paying more at this location then the other locations you have in San Jose. read more

My daughter is attending to Action Day Primary Plus since about 1 month ago and we love it. Her teachers are always very nice and the people in the office area always says good morning and good bye (in our last preschool wasnt always that way). She is in room 2 and hasn't cried any single day, she goes happy thinking that she's going to play with her classmates in the big yard they have. We are happy we moved my daughter to this school!! I can tell she is happy there! Edited 11/04/2015: My daughter is now in Room 5, the Jr Kindergarden program. We still love this place, I am very happy that she has been here for the last almost 2 years. The dance program they have with the West Valley Dance Company is amazing and the annual performance is incredible, my daughter loves it. The summer party is super fun for parents and for kids. I consider myself lucky to have found this place that has helped my daughter grow and mature so much. I am very sad that this is her last year, and if their elementary school location was closer to my house I wouldn't doubt a minute to enroll her there for elementary school too. read more

I send all three of my kids here because of all the great teachers, schools and locations. I love how they are open year around and only CLOSED 7 DAYS out of the WHOLE YEAR! Super convenient, great hours. Love the quality of care An how happy my kids An little ones are. read more

Think twice before sending your kids here. I reserved a spot 1 year in advance for my child (while I was still pregnant), and now that I am about to return to work they are telling me that my daughter no longer has a spot. After looking into this, they said she was placed on the waiting list by mistake and there is nothing they can do. Why did they charge me $75 then?!? I am 100% sure that they had spots open when I enrolled her a year ago, otherwise I would have continued looking for alternate daycares. How am I supposed to return to work with no childcare? Action Day, I'm very disappointed in you. I went to this school as a child and had been recommending Action Day Primary Plus to all of my friends. Now I am disappointed by their lack of integrity and question what kind of morals will be taught to my child. Update: Someone from their corporate office reached out to me soon after I posted this review and made sure a spot would be reserved for my child. I appreciate that they responded so quickly and were able to resolve the situation. Willing to give this another try as I do really like this school. read more

The summer before my 5 year old started Kindergarten, I moved both boys to Amber School & Daycare (which is the same company, Primary Plus). -Back at the Mountain View location, the owners made changes that many parents and my wife and I do not like. They changed the front office from being *fun* to being *sterile* and formal. They let go several of the office staff that were a big part of why we chose Primary Plus in the first place. The people MAKE the place. I don't want my kids in a formal, sterile environment. I want my kids in a fun place to learn. After 3 months at Amber, I actually bought a house in Fremont just to move my kids to Fremont public schools and get them out of Primary Plus. (Seriously!) -I'm happy with that decision. Taking off a star on the update for the changes. But many of the teachers and caregivers are still there, and they're the best, so still four stars. read more

For the most part, my child's and my experiences there were enjoyable. My eldest son attended this facility from the time he was 8 months old to 5 years old. I was a little nervous when he first started there, but the teachers were very comforting. I was able to visit him often in the classroom as well as call and speak with his caregiver through the phone. When I had a few concerns, they were each addressed promptly. One I was particular about was the cleansliness after I found that pink eye was going around. I really can't afford to have to be taking time off when it can be avoided. I came to pick up my son later that day and found the room being cleaned from top to bottom. As my son grew older he transitioned into different classrooms. I really appreciated their classroom schedules. It helped me to put him on a schedule at home instead of just having him sleep whenever or snack all day long. The teachers in the 2 year old room helped him learn all his necessities to mature and grow happy and healthy so he could move on to learning more. He developed a great relationship with each of his teachers and still asks to go back and visit them. :) By the time he started Kindergarden, he could count to 100, recognize all his letters, write all his letters, recognize small sight words, and had an idea of math and science concepts. He was so well prepared that even though he had a summer break, he was ready to jump into his school work with no confusion. I have to say that I am very pleased and hope for all the same with my younger son as he goes through the schools programs. read more

This is for their preschool and daycare program. The number of children there is staggering!!! My children were not well attended and my daughters diaper was changed ONCE in 8 hours! My potty trained son pooped his underwear and has a rash on his bottom because he was allowed to sit in it for god knows how long before they took his underwear, pants and socks and stuffed them all into a bag without removing the feces, which could have easily been emptied into the toilet. Why on Earth would you send my child home with a bag of his own feces?! Niether of my children, (who are excellent nappers,) were able to take a nap at this over crowded, noise filled, understaffed daycare. HORRIBLE!!! read more

I sent my 14 month old and my 3 year old here for 2 days. I was disappointed with the staff in that I said "hello, were new and this is our 1st day, what do we do?" And it was still like pulling teeth to get the mostly un-smiling staff to show me where to take my kids and put their stuff etc. What really upset me is that I dropped my 14 month old off at 7:15am with a very slightly pink bum (not even enough to call it a diaper rash) and even gave them some diaper rash cream in case. I picked him up at 3pm after they had just changed his diaper and took him home. I changed him a couple hours later and found an open sore on his bum that no one bothered to mention to me!! It was super painful and my little man was so uncomfortable when I washed and medicated it :( when I called to complain, they basically blew me off and said they would talk to the staff about better communication... That's true, they needed to tell me right away but how about they also talk about better care!! The only way that could possibly happen is if he was left on a poopy diaper for waaay too long!! The only reason I'm giving them 2 stars was because my 3 year old seemed to have a good time although again, the staff leaves a lot to be desired in the customer service category. read more

A bit of a warehouse for kids. I had my 4-year old there for 3 months. The teachers were nice in his room, but there was no coaching. I never saw any coaching, positive reinforcement, diversion, or any real system applied to help the kids get along. I signed up my 2-year old to join my 4-year old, but only had him there 3 days and then pulled both kids out. The 2-year olds are in a back room where you have to open a door to observe them, and what goes on in there really bothered me. The main teacher Liz just barked at the kids. I never heard a gentle word from her. The other two teachers were nice, but never did anything to coach the kids. They slammed all the kids through an art project, just barking orders at them for what to do next. Everything was like that. They played Queen for music and I think it really stressed the kids out. Crying kids were completely ignored. Kids who didn't want to sit for story time were picked up and plunked in place in a very ungentle manner and barked at if they moved. I complained to the director, Kate, but by that point I had been pretty unimpressed with Kate and already planned to take both my kids elsewhere. Honestly when I mentioned positive reinforcement, positive discipline, diversion and all that to Kate, I didn't get the feeling that she even knew what they were. The thing that bothered me the most was what a show the teachers in the 2's room put on for me; talking so pleasantly about how Ben was having such a nice time and little details about his day. Kate did the same, reporting this detail and that. And yet what I witnessed was impatience and unkindness towards the kids. Just a very impatient, non-compassionate place for my 2-year old and nothing special for my 4-year old. No thank you. read more

The caregivers are good, having lots of activities is good, the facilities are ok (but they need better bathrooms). But the front office needs better customer service. They are aggressive and arrogant. read more

This place is near my work so I registered in order to drop off my older kids while I run errands. The care was nice and safe and I don't think I will be worried about my kids when they are there. Definitely would have preferred more focused attention and more activities to stimulate them while they are there, but that's the difference between daycare and a nanny. read more

I have recently had my 8 month old daughter at Action Day Care in Mt. View and have been extremely happy with my daughters care givers/teachers. I have found the Director Jenna is the most caring director and fully capable of her responsibilities. You can see how much they all love the children in their care. Last night they had a Luau for the children and parents that included a Hawaiian Feast, music, hula dancer, face painting, and a huge blow up water slide. I would highly recommend this daycare since my daughter comes home everyday happy and sweet as when I drop her off. read more

I love this place! My daughter has been attending Action day/primary plus since she was 4 months old and she is now 13 months. She currently goes two days a week but with my work schedule they are very flexible with adding a day when needed. My daughter loves all her teachers and has become very attached to her teacher who has become like a second mom to her when we are at work. When i drop her off early in the morning she is always greeted with a smile and a warmness that is hard to compete with. She always asks how she is doing and wishes me a good day. They know all of her needs and her likes and dislikes. I feel that they do a great job in involving the little kids is fun activities like their Halloween parade and petting zoos in the summertime. They do art projects with her weekly and it is also ways such a treat to come home with. I also love the daily sheet of how their day went and what new and exciting experiences she accomplished. Communication with the front desk is great! Any problems or concernes are always addressed quickly. I feel like my daughter benefits greatly with all the love and attention she gets when we are at work. read more

My daughter has been going to Action Day for 1 year now; she started when just under 3 years old. She stared out in Room 2 and is now in Room 3. Aside from the expected transition insecurities, she's been very happy there. Nowadays she runs in and doesn't mind me leaving, and she gives her teachers big hugs when she leaves. The teachers have all been very pleasant and good to work with and they give me informal updates on how she's doing. The front desk staff is very nice and quickly responds to emails or any issues. They have flexible scheduling and a great Parent's Night Out once a month where they provide the dinner, a craft project, playtime and a movie. They also have a weekly dance class for a little extra money. I have a couple of co-workers who had their children at this facility from infancy up until they went to Kindergarden and they tell me that they were happy with the care here and felt that their kids were well prepared for Kindergarden when they went. read more