After 15 years in the automotive industry in the tri-state area, I can say that this shop is single…read morehandedly the worst shop I have EVER dealt with. So bad in fact, that when their work inevitably fails, I will pay another shop to re-do it, rather than take advantage of their warranty. If I could give it negative stars, I would. Poor communication, coupled with incompetent technicians, and horrid customer service made repairing my truck a disaster, after I had just lost every worldly possession I owned in a house fire that caused the initial damage. Backstory: My house burned down 3/8/25, my truck (pictured) was parked in the driveway. While not impacted by flames, it was impacted by debris falling off the roof as the FD fought the fire. I brought the truck to Gerber to repair the damages, as it's my only possession that made it out, and I had previous, positive encounters with Gerber in ILLINOIS. They have now had my truck in their possession for a total of nearly 20 days - and it's arguably in worse condition than when I brought it in the first time after TWO comebacks. The first time I brought it back, it was due to missed damage, and shotty paint work with bumps in the clear coat. The second time I brought it back, there was more missed work on the doors, roof, door handles, and of course, they had to install "special order parts" that were backordered (it was literally vinyl wrap). This last time, I was quoted a week and told them I needed it back by Friday to go out of town for the long weekend. While my truck was in their possession, they got it absolutely filthy, busted my back window, messed up my window trim, and broke my window regulator. The truck is quite literally so dirty now, I cannot even check their work prior to a wash. There is still glass in the bed of my truck, dust all over the exterior, and interior. I have had warning lights on since the second time I brought it in because they couldn't get somebody reliable to come out and calibrate the assisted cruise control/crash sensors. I regularly had to call for updates because their communication was severely lacking - I had no idea about the special order part until the Friday I was supposed to pick it up. I had no idea they BROKE MY WINDOW AND REGULATOR until today, the day I was supposed to pick it up. They expected me to come back a FOURTH time, to get it reprogrammed and have their incompetent techs repairs my window regulator. When I complained about the lack of care put into these repairs, the general manager Jordan blamed me for not pointing out all the defects. I told him the condition pre-incident, I pointed out everything I saw, and asked for a THOROUGH RUN THROUGH because they are the experts, not me. He also lied to my insurance stating it was taking longer than expected because "it was only supposed to come in for the vinyl wrap". Each and every time I got the truck back, I was on the phone within 30 minutes letting them know everything they missed. They knew it was coming in for more than vinyl tape. I will now be taking the truck to the dealer to fix every thing they personally damaged, and everything they failed to fix correctly the first three times. Do yourself a favor and just avoid this altogether.

Had an incident where my car had to get repaired. Jordan did a complete analysis of the situation…read moreand they scheduled the pickup of my rental when I was dropping off my car. They kept me up to date of the status. When I picked up my car I noticed they missed a spot. Without issue they were going to fix it at no charge. I was waiting for confirmation from my insurance to cover another rental. My insurance called to approve and advised me to call the car rental company, which I did. When I called Gerber to advise I got a rental and to schedule drop off, the receptionist got very upset and rude!!! It was all downhill after that. Glad it's over and I got my car back. Very stressful process.

Great job on rework that was completed at another shop. Timeframe and needs were met and exceeded…read more Very happy with it. Have had other insurance claims performed at InLine and have been very pleased.

Best in the business. Was super happy with the entire process. Joe was great to work with. No…read morequestions or concerns were left unanswered. Brand new car struck from behind at stop light but you would never have known. Work was quick and car is new again. Car was in and out in a matter of days. True quality work and great people. Hoping we never need auto body work again but rest assured ever happens again, no more running around for quotes, It will go straight to in-line auto. Thanks Joe, a real 5 star shop.

Owner Tim Schissel couldn't have been more friendly and accommodating. His prices simply cannot be…read morebeat. His quote was less than half of what my dealership was going to charge. He and his crew really go the extra mile- like ordering extra parts at his own cost. Car came back washed and better than new. If you live in the Fox Valley- this is the place to go! A hidden gem.

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Auto Repair & Service - Automobile Body Repairing & Painting - Auto Body Parts

Never get them they went from high way 21 and over the bridge and bill was 288.95…read more Was not there not even 24 hours got charge two days 50.00 each night. And some fee for 50.00. Bull shit!

Absolutely a joke of a business and professional rip off artist! $378 for a so called mechanic who…read moreI could tell had no idea what was wrong with my bus but wanted to act like he did. Then they called the cops on me when I said I wasn't paying the bill. Said Mechanic was there 20 minutes or less and my bus started back up and I was on my way all it was was a Regan problem and I handled that myself. The guys are idiots!!

Great experience from start to finish. They fixed my baby!!…read moreThe sign inside says " We'll take it from here", and they absolutely mean it. Repairs finished in the promised time, way better than expected. I whole heartedly recommend this place.

Wesner has performed work for me several times over the past 4-5 years. The quality of work is…read moreoutstanding, timeliness exactly as promised,, and Aubrey and the team have some of the best customer service and attention to detail I have ever experienced. My last visit was for some underbody maintenance. The team ended up being able to repair rather than replace, saving me a nice amount over what I had anticipated. I highly recommend Wesner to anyone in need of body work. Every visit has been an example of the way service should be everywhere.

I took my vehicle in after being hit and Don's gave a very reasonable quote and was able to get me…read morein within a month. They did great work; I was so happy with the fact that my car looked new again. Another bonus is they do take ApplePay!

Highly recommended Sons 2010 Mazda 6 had minor exterior…read moredamage on the front end and wheel well from ending up in a ditch and Neenah Main took care of him. Offered a competitive estimate and was able to get parts fast and take care of the vehicle with no issues. Steve went above and beyond. Took daughter's 2016 Toyota Camry in recently to install a new fuel cover that had broken off. Once again Steve offered excellent customer service, explained what they were going to do and executed without any issues. Honest, friendly, respectable, fair, with a small town vibe that goes a long way. Hidden gem for auto body repairs since 1959 right off Main In Neenah, WI.

I highly recommend! They are friendly, they do good work, they left my car spotless, and they…read morereally know their stuff.

Radio was not working and started with the parts department - very helpful in finding out what it…read morewas going to cost for a replacement radio and then referred me to service to schedule an appointment - service was top notch - got the vehicle complete in a very timely matter - explained all the work that was performed and some up coming service that they were recommending also Great experience above and beyond Thank you I would HIGHLY recommend this Toyota dealership to anyone that wants the vehicle fixed right the first time

Bergstrom is untrustworthy. We brought our car in for servicing on March 8, 2024. I asked for a car…read morewash when I met the agent. When the work was done, he handed me the bill and said the car was washed. When I got home, it was dusty and dry. Did they even rotate and balance my tires? The trust is gone and so are we.