Wow. Just wow. This is possibly the best vet I have seen in my three years as a pet owner. I am absolutely floored by the professional and accurate advice I received. (I am having trouble explaining just how great I think this place really is, and I'm sincerely sorry for that.) Okay, so let me try to be a little more helpful. 1. The doctor and staff were *incredibly* efficient. Now, I got pushed back a little bit due to an emergency that had come in just before our appointment, but our doctor saw to that catastrophe and was quickly able to see and diagnose my wonderful little kitten. 2. Cleanliness is a need for me when it comes to places like this, and this was a building that had it spades. Absolutely wonderful. 3. Dr. Gremel was SO helpful and SO patient with me and all of my questions that I felt like he really cared about my cat, and how well I was taking care of him. It was a level of commitment to his profession that I had not seen in the other vets I have frequented. Now, yes, it *is* a little more expensive to go here than elsewhere, but I'll tell you right now, if you are a responsible pet owner then the extra twenty or thirty dollars shouldn't matter. I, for one, know that as long as I'm in Traverse City Acme Vet Clinic and Dr. Gremel will be my vet of choice. read more

After my horrible experiences at East Bay Animal Clinic I was terrified to find a new vet, but Dr. Tom was amazing. So why only the one star review? Well, he personally only saw my two cats for two years worth of check ups (two for each cat, four total) and while the check-ups themselves were great, and the prices were good- I can't help but give the clinic only one star because of the last few experiences with his staff. (Unfortunately maybe not his fault, but still an important and review-able part of his business.) When I was moving to Canada I had a lot to prepare for. Bringing the cats over the border was one of them. I called the vet months in advance and let them know what the Canadian government needed and that I would like to give both the cats full shots and check ups before crossing over. (Har, har.) And we made appointments. Just a brief explanation, the Canadian government requires that all cats be up to date on their rabies shots and have a signed piece of paper from a certified veterinarian saying so at time of crossing. A rabies shot and a signed piece of paper- well, that sounds easy! Since border patrol told me they had to be signed no earlier than thirty days before crossing, I brought the cats in for their exams and shots right before leaving, all the while explaining to the staff what was going on and keeping them up to date. After all, they'd "never had this happen before", so I figured it was nice to keep them in the loop. Well, after exams and shots were done, the vet tech I'd been dealing with told me it would be the $100+ dollars for the check ups, the $50+ for all the shots, and (drumroll please) $15 for the signed pieces of paper. I seriously thought she was joking at first. I was totally prepared for exams and the shots, but I personally think after being a customer for two years and paying $150+ dollars with you, you can sign a stupid piece of paper saying you gave my cats the shots you just gave them, without charging me a nominal fee. She wasn't joking, and explained that the papers have to be "certified" and stamped with a special seal, so I begrudgingly paid for it. Though if it had been mentioned to me before I was at the counter paying, I'm sure I would have been less grumpy about it. (I hate it when companies try to tack on fees at the last second and use the public embarrassment tactic to get you to pay. It's tacky.) BUT, you'll never guess how grumpy I was when I was getting ready to leave the country and I opened up the signed official forms to see that not only was there no special "seal" or stamp or whatever and it was typed up in word using Comic Sans, but that the vet hadn't even signed them! You bet I was grumpy! I called the office and told them the situation and asked if I could email or fax over the forms to have them signed. "Oh, no. You'll have to bring the cats back in for another checkup." What?! No, they were just in last week and I already paid for a set. Check my file. Can't I just swing by, show you that you actually did give me forms and have him sign them?" To stop an already too-long story from becoming any longer, she flat out refused to correct the problem and insisted I had to come in again and pay for an exam fee for both cats AND pay another $15 for new signed papers. I know this is petty, but I told her I refused to stop calling back until she let me speak to the vet- and at that point she "put me on hold" and when she came back said she would "wave the visit" and I could just come and pick up the papers. I'd still have to pay for them though. Whatever, it's the last $15 I'll ever spend at the Acme Veterinary Clinic. EDIT: 9/2/2011 PS: My new vet printed out name tags for the cats that had the rabies certification on it, and a signed paper to go in their health records without me even asking FOR FREE and were horrified to hear that I'd previously been charged for it. read more

This Vet schedule surgery for the following morning at 7 am, for what was cancerous melanoma, located on the underside of my dog's rear leg! Unfortunately the SCAB fell off before I could make the surgery time! Thank God my husband came home the night before from a business trip to discover it was just a scrap from running in the woods! This vet had me scared to death and my husband saved our vizslas from going through unnecessary surgery! read more

Its important for a Vet to know how to treat pets but it is also important to know how to treat the pet owners. You cant find better than Dr. Tom for both. When I brought my nearly dead cat to him he was compassionate and understanding. She was in his hospital for a week and it was touch and go. He called me EVERY day (week ends included). He explained every medical process and symptom, her status and what it did or could mean. Before he performed tests or procedures he fully explained the pros and cons, answered my questions and discussed my options. He saved her life and I can't say enough good comments about his excellant skill as a Vet and just as important - his goodness as a person. read more

Dr. Gremel and his staff are the very best any veterinary office has to offer. When our dog was diagnosed with cancer, they were completely compassionate, understanding and extremely easy to deal with. I have used Dr. Gremel for literally decades and will continually place my confidence in their abilities. Dr. Gremel totally gets it and is an unbelievable resource of knowledge. I really love this vet. read more

Alright, the 1st time I took my new puppy into this clinic, I thought everything was going fine until the "Puppy talk" now, I'm not one to refuse help, but when someone tells me not to let my puppy lick me or play with a toy, I get a little sketched out. Then, I was told to "Soften my dogs food" because well "We don't eat raw noodles out of a box, so why should dogs"... Okay, sounds reasonable? NO. My dog was sick for about a week. I'm open to advice, but when I sit in a room with you for over an hour to hear about how my dog should "spend the majority of his time in a Kennel" and that "Playing tug-of-war with him will only cause him to be vicious and aggressive" Okay, so you want me to stuff my dog in a box and never let him be a dog? Oh and by the way, according to him, your pet shouldn't be "praised for going potty or being a good boy/girl" your pet should just be expected to be an A++ outstanding animal at 8 weeks old. Needless to say, I went home feeling like the vet was off his rocker. The 2nd time (which there shouldn't have been one) , I took my pup in for a rabies shot and to have the vet take a look at a Cherry Eye. After the vet coming in, not washing his hands/ Have gloves on or anything, he proceeded to shove his thumb into my dogs eye to "Try to push back in" a bloody cherry eye...While I was standing there. Furious as I was after watching that, I stayed and listened to whatever useless information he had to tell me. After that terrible experience, I walked out of the room to set up an appointment for my pup to have eye surgery for the cherry eye and to get neutered(which had to happen extremely soon). Everything was sounding great until she printed off my estimate. 675$..... Seriously? Long story short, I talked to the vet clinic where I'm originally from, 300 dollars for the eye surgery, neutering, eye drops, ear drops (for an infection that the other^^^ vet couldn't seem to find/notice) and pain medicine. So, unless you want someone to charge you above and beyond or sticking his unwashed hand into your animals eye, I wouldn't recommend this clinic. read more