Jamie and everyone at Acme immediately made me feel like I had a non judgmental friend on my side. With a positive caring attitude they took care of me when I found myself unexpectedly in SB jail. I assumed I'd be released within a few hours or at 9 am but after 10:30 am passed and told I would have to wait another day in the small, disgustingly dirty overcrowded waiting area, It was that moment for the first time that I even considered needing a bail bonds person.
So I called, and a friendly professional lady named Autumn helpfully answered all my questions and put me at ease. It took about 100-120 minutes for the bonds agent to arrive and get me out of the holding room for a few moments to get to talk to them privately. Technically the Acme bondsman may have been there for an hour waiting for the officers to get to me since the jail is overcrowded and a little slow in processing. I've noticed the office people like to gossip about their weekends and other people at least 1/2 of the time- just my personal limited experience. I was stuck in a holding room next to the office for 6 hours out of site during a shift change and the first click of a keyboard and work only happened after approximately 75 minutes of genuine story telling by 2 of the clerical people I could view and hear- they were ok stories to entertain me so I wasn't complaining. And to be fair I don't know what were their responsibilities. Possibly clerical people in other rooms were in charge of more important time critical paperwork. ), so don't expect anything to happen quickly in the jail. Also in fairness while a few staff members would deeply fail if I was in charge of them, most of the staff in the jail were fair and doing a good job considering...
But the main reason I'm writing my very first report on Yelp is not only the overall professional help from everyone at Acme but my bondsman who showed up, Jamie or James Jordan on his card. He was/is an extraordinary dynamic bright light of a person who made everything as quick and easy as possible. I couldn't imagine a better person to help me out in that situation.
Keep in mind it still might take 13 more hours more hours to get out after posting bail like it did for me. I ended up calling Acme back every couple hours and they assured me that I would be out asap that day but advised me it could take awhile. So the sooner the better. Multiple officers over many hours told me I "haven't popped up on their screens or paperwork as a bail release". Knowing from experience that things go wrong easily in clerical filing, this was not the place to be a Guinea pig for how to do better with filing so I wasn't shy about asking hourly about my release. I'm fairly certain the lag is just the system and timing of the jail due to scheduled timelines, amount of bookings, transfers, release, shut down roll call, shift change, and probably a plethora of out of site things, etc. At Least I hope that is why....
I wish I posted bail right away nearly 10 hrs prior but I assumed I'd be out much quicker than happened. Like anywhere in any job there are great people and not great people. Jamie and Acme are great people in my book and they worked with me in my financial situation. I'd highly recommend Acme and hopefully if you ever need Acme you also get to experience the positive experience I had the gratitude to have with everyone at Acme. Thank you Jamie, Autumn, and I think Mark? 2 enthusiastic thumbs up, 5 stars, A plus!
After posting on Yelp I noticed Acme offers cab rides with any posted bail. I would have taken advantage of that extra if I knew this. That's nice of them to add that lil extra. read more