Horrible with scheduling. My son was given a date for therapy to start and I was told to call back if that did not work. That day worked so I didn't call back, and found out without my knowledge the slot was given to someone else and he was put back on the wait list. The receptionist who told me this was cold and unsympathetic. There were also problems initially trying to get my son scheduled for his testing--it took several follow up calls just to get him scheduled, after several times being told "we'll call you back." We decided to give this place the benefit of the doubt and go forward, but when this happened with his slot given to someone else, I'm not sure what to do. Unfortunately not many places in this area take our insurance. read more

First encounter about six months ago, I stopped by in person and the front desk person was terrible. Uncaring and would not answer basic questions unless I filled out a ton of paperwork for my child. The second encounter, I did end up filling out paperwork and submitting it. No one called me back to schedule anything. When I called to follow up, I was told my child was put on a waitlist as no therapists were available. There is no estimated time on when they might be available either. Why could this not have been conveyed earlier so I could look elsewhere for help? read more