They towed my car in April due to a car accident. I had called my own AAA and the other guy called here and the other driver ended up taking my tow truck. So I got towed from Aces but once I called to get a receipt there would be no answer, I called every single number online to get one and from neither I got a response. Not to mention the driver of the tow truck got out and said "what were you doing? On your phone?". I told him no that the other driver is at fault and I just want my car left in my drive way. Not too sure what lead him to think this is an okay comment to make. read more

Very bad service, rude, and unprofessional. I am filing an official complaint to the insurance company to make sure no one is harmed by them in the future. read more

Today i was locked out of my Car unfortunately but in less than it took get myself locked out I was let back in Noah came to the rescue and unlocked my car with out any problem !!! Awesome Job and awesome Guy!! Highly Recommend for their device read more

I needed a lockout and Nick came and was very professional came extremely fast and really I was suprised how fast he came and how i was able to get in my car really fast I recommend anytime to anyone!! read more

I was very unfortunate to have State Farm assign me this tow truck company. Aces high had initially said the ETA was 2:30 pm , the driver showed up at 5:30 , three hours later ! I called them every hour after the original eta time and I had trouble reaching them. The driver finally showed up and said he could not take my car because it will cause bumper damage (because of the way my car was parked). Thanks but no thanks , I ended up having another tow truck company tow my truck after waiting for three hours. I told State Farm to please remove this tow truck company as a service to local drivers as they are horrible. Please avoid this tow truck company at all costs. read more

Horrible!! Only options for one number and when you called no one answered and unable to leave a message. ETA for for 10-10:30 pm and driver didn't arrive until 1:30 am. No return call. read more

If I can give 0 stars I would. I called roadside assistance for State Farm. I had a flat tire sitting on the side of the freeway with my 3 kids. The driver called and verified I was in the left lane of fast lane. He then proceeded in telling me the company could not assist me due to being in the left lane and that he would be calling my insurance to notify them another company needed to come out Needless to say that I sat on the freeway for over 2 hours with no assistance. My issue is that no had no empathy and did not care to further assist me. What kind of tow business is this? Update: While sitting on the side of the road waiting on my AAA tow to come. Speaking with the State Farm Representatives because they could not find my original request, they notified me that the tow driver canceled it as if I canceled it. State Farm placed another request but after sitting on the side of the road trying to get road side assistance, AAA came. I'm so disappointed to know that the diver has no integrity and was ok with me sitting on the side of the road on the freeway. He is in the wrong occupation and needs to be released from his position. If you don't want to do your job, don't waste others time. read more

I requested a roadside assistance service and on my case, it will take about 20 mins to get to me. An hour and a half later, still no show! I called and ask if they're still coming and found out that the service I asked for was already completed. Unbelievable! I called my insurance to make sure they have it on file that Aces High Roadside Services did not show up and I did not get any kind of service from them. The Driver Michael out on their notes that they called me but I never got a call back when I called them twice (first call was after I made the service request on the app and the second call was to find out what was going on an hour and a half later) SO DISAPPOINTED THAT THIS COMPANY IS NOT RELIABLE! what if this was an emergency situation? Who knows what's gonna happen and how long. If you need a service/roadside assistance, PLEASE CALL A DIFFERENT COMPANY! read more

State Farm dispatched Aces for roadside assistance. I was told that they came to my location but they never did. Dispatcher said they called my cell and left voicemail. I never received a call nor voicemail from them. A simple flat tire request and can't even deliver. What a waste of time waiting for them. read more

I was stranded, and through my insurance carrier I called roadside assistance in, was hooked up with aces high road service. They arrived within minutes. I was fortunate that they were nearby. Jerry came out, very polite and asked me what the problem was. He immediately determined it was a battery jumpstart in my car. Explain to me what was wrong with it and told me how I should leave it running for a little bit so the battery can charge. I really appreciate his kind service so five stars highly recommend and ask for Jerry. read more

Waited 2 hours for service. Dude arrived at a different time (later) than mentioned. And called me while I was on a work call, I hanged up and called him 2 mins later and he had already left and asked me to resubmit, he hand't even updated it on his end and he marked it "completed" after I called him read more

My vehicles battery had died, and I really needed my truck to be jumped and Jerry with aces high roadside services showed up within an hour and got my vehicle up and running. Now I'm able to go back to work and move forward with my day. Jerry was extremely attentive and respectful. Thank you guys. -Larry Nexgen Plumbing read more

Thank you, Jerry! What a nice service he offered me this morning! He got my flat tire issue tackled in a timely manner and the same time offering me some practical, useful options to know how to get my tires fixed up afterward. No hassle, no time wasted. What a beautiful day to start with his great service! Keep cool! read more

Justin was quick and efficient. He knew what the issue was right away and got the car started and I was on my way thanks J!

Was assigned assistance for a flat tire at my home via my insurance. Scheduled for an 8 am appointment to come help and was notified via text then phone call shortly after 6 that the serviceman, Jerry, I believe, was en route. When I asked to please stick to the original schedule as requested as I needed to arrange some items with my work, the serviceman was very terse and seemed irritated. Shortly thereafter I received a message from my insurance provider that the driver was "unable to locate me" and had cancelled the service. read more

I had a flat tire (Mustang) in my driveway the spare had no air NICHOLAS the representative was very prompt, very detailed & very.professional. . He actually had an air pump in his van would use them again in a New York minute. . Thank You, D. Fisher read more

Driver did not come during expected time he called and my phone was having bad service so I did not receive the call. However called a minute later as I knew they were coming and driver decides to leave less than a minute later. Poor judgement and entitled ass customer service. Not sure why Geico is contracting with their roadside but if Geico sets you up with these entitled humans during a roadside emergency pls request another contractor read more

Aces High Roadside Services - They told geico they tried calling a bunch of times. Liars and no integrity - Roadside Assistance Near Me

Nicholas was the best. Arrived ahead of schedule, very polite, and helpful. He had to help me twice in one day and both times were very professional! Thank you Nicholas! We appreciate you! Thanks again! read more

Great quick service for Wednesday at 10pm. Justin came to the rescue threw a few jokes here and there and poof my car was working again. Thank you for your service Justin! read more

I was already home, when my son by accident locked the car doors, an my house keys where inside the car also. So we were locked out from home and the car at night time!! So I called my roadside help line, and they sent us a profesional, JUSTIN from Aces High Roadside Services!!! The estimate time my help line gave me was 129 MINUTES!! Can you imagine being locked out from your home and car at night with your kid??!!! JUSTIN was on the estimated time he said will be, he was there to help us before the 129 minutes. Probably 45 or 55 min after I requested the service. He was nice, patient, doing his best to open my car. I'm grateful for his service, and reliability and efficiency!!!! Thank you Aces High Roadside Services and Justin for your great and reliable service!!!! read more

If negative stars were a thing, it would be -5. I was assigned this tow truck company to deliver fuel through my insurance company. I had prepaid as well. Waited over 2hrs. Per the insurance company, the driver could not locate me despite me giving very detailed direction *on the gore of x freeway right off x on ramp and x posted signs*. When my frustration passed the ceiling point, I just said eff it and took care of it myself. Despite me telling the insurance company to cancel the requested service, this sleazeball marked the job as completed in full. I asked if my signature was provided, proving point of contact was made and requested service was received. I was told no. What compounded the frustration *which is an understatement * is the fact that the driver picked up my initial call requesting to expedite the service ( but was told no due to other service requests ahead of me * which is understandable *) but he ignored the 7 calls after that when I tried to contact them because they told my insurance company that they couldn't locate me. I walked a mile to a gas station and was able to get a gallon of gas in which I completed that service all in a span of 35 mins. Oh, and I was able to make it to the gas station to fill up the tank. And it still costs less than the prepaid service. These fake 5 star reviews don't hold up when there are surmounted negative reviews, all depicting similar transactions between clients and this sad tow truck company. Do better. Or just simply don't do at all wasting all parties time. read more

I came out of work on Thursday so excited to start my 3 day weekend and my tire was totally flat. Called for roadside and it was saying over an hour. However, Jerry got to me in about 20 minutes. He was so fast and kind and down to Earth. He knew what he was doing and I was only a 1/2 late getting home. I'm so thankful and will definitely use this service again! Thanks Jerry! read more

Guy arrived 15 mins before ETA which is usually good. He called me 3 times, I was not able to answer at the moment since I am at work. Called him 3 times around 3 minutes later before he finally answered. Responses were short as if he couldn't be bothered. Wouldn't turn back just to help unlock my car..still stuck at work.... read more

Super quick!! And he was very nice. You won't miss his bright green car when he pulls up. I locked my keys out of my car and allstate contacted him for help. He called me right after with his eta and took him only a minute or two to help. read more

Mike helped us out last week with a jump. Super nice guy, and happy to help! My son calls him "The Car Dr." Would call again if I needed it! read more

Be careful not to be ripped off!!! They were assigned by my insurance and when the guy named Anthony Peña showed up said I canceled your service, so you need to pay in cash if you need my help!!! Be very careful with this company! read more

My car ran out of battery twice in 1 day. Noah the Service representative came twice and help start the car. He was super friendly and had great customer service. Definitely had a great experience due to his friendliness and he was fully understanding. Definitely will keep this company information and call them if I ever needed any other services that they would provide! Thanks to Noah I found a company I will definitely recommend and go to. read more

I can't say enough about Nicholas! I got a flat tire on PCH in heavy traffic. He assisted me faster than expected. Very prompt, professional, asked all the important questions before arriving and made me feel safe and calmed me down from a stressful situation. read more

Waited 2hrs20min for driver Jerry. Was given 2hr window for arrival. Driver had to go through security checkpoint to be escorted into port terminal. They waited 10min and was told by boss he couldn't wait and to leave. They reported to the insurance they waited 30 minutes which is not true. I would never recommend this tow service and I hope they are fined (not paid) for their mistake. Btw. Litos Towing Inc, handled the job in less than 1/2 the time and I tipped the driver $20 bucks...thank you Litos. read more

Gerry my guy was the best so fast quick friendly and professional thanks a million 5 stars all the way

Myself and my family were stranded at an airport parking garage for 3 hours. The first roadside service assigned left us hanging and never showed up. Aces High showed up within their timeframe and had us going almost immediately. read more

Justin arrived before the AAA contracted service provider (who was supposed to arrive first!) and was very courteous as he quickly provided access to my locked out vehicle. Very friendly too! read more

Nick Gardiner provided great service. Tire was changed quickly and without incident. Highly recommend Nick in all of his future endeavors. Thanks again! read more

My car battery was dead and was stressed out. Noah was such a great help and helped answer some questions i had about my car. would definitely continue using my roadside assistance. read more

geico called them and i waited for 3 hours and nothing! the dispatcher said that they didn't have an eta or when they'd be coming over. disappointing as hell read more

This guys suck. The guy shows up, can't help me, and gets confrontational with me... What are you doing?!?!? Just leave!

My car died in the middle of the parking...Noah came in checked the battery...the battery was no good anymore. Luckily he had batteries for sale...we bought one and it was even cheaper than the store. Great customer service, very friendly and polite. read more

The team who came and rescued my *dead* car and jumped It - speedy, efficient and kind people! Thank you to Jerry and Justin for helping me out. They were able to get to me quickly and fixed my problem within a couple of minutes. They also recommended where I could find a new battery. Thank you! read more

90 min ETA. Never even showed up. Had a child in the back seat and a flat tire and these guys weren't even far away. Horrible service.

Needed a flat tire changed out. Justin was on time, efficient, and pleasant. He did excellent work, would recommend.