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    Ace Roadside

    5.0 (1 review)
    Closed Closed

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    2 years ago

    I had an issue with my exhaust and Ace Roadside did a great job with helping to fix the issue. Very professional too!

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    Tyshawn C.

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    Roy & Dot's Towing

    Roy & Dot's Towing

    4.0
    (105 reviews)

    We are aware YOU cancelled our roadside assistance because you after accepting realized it was…read morefarther than you wanted to go. You also lied directly to me stating my insurance cancelled. I will be writing a negative google and yelp review. Next time try honesty.

    Y'all need to create a better process for scheduling new customers and train staff on better…read morecustomer service because if I wasn't so patient and my situation wasn't urgent (or "not a priority" like staff told me), then your responses could really adversely affect those in crisis. I resold a vehicle through Peddle and was paired up with Roy's to handle the tow and payment issuance. The platform makes the initial process relatively easy and you're able to select a date and various scheduling time blocks with me choosing 11am-3pm. I felt the staff was initially pretty responsive but comms became spotty or even borderline rude as my appointment time drew closer and closer. I understand that emergencies come up but I didn't like being given vague or different etas whenever I followed up or having staff overpromise time availability only to be told later that they would no longer be able to come by until after 10pm. This is on top of already having a designated time slot that they should've adhered to or even rejected to begin with. Because my storage unit was not open past 10pm but I still needed to move my vehicle out that week, I decided to reschedule to the next morning. This is in addition to me having to drive from the OC on both days! Though I still experienced a small delay at first, the actual tow itself was pretty standard and the driver was transparent about where the vehicle was being taken to. My overall impression was that staff may be inclined to be more attentive if you were in a severely critical situation but I had a pretty frustrating experience given them being short-handed and not communicating consistently/reliably which led to loss of trust and affected duty of care.

    Ace Roadside - roadsideassist - Updated July 2026

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