Always super friendly and knowledgeable. I have better luck finding things here than any other…read moreplace. Stock isn't always great but that's island living. And they actually ask if they can help you which HPM NEVER does.

Bought 4 Google cameras and a Google hub. They do not have a Google home hub max (not that I saw)…read more People were very friendly and helpful. We're excited to get these going. Lowe's did not have a Google 30ft cable. We had to order that separately online from Google. Let's all hope it gets here soon. We want these cameras up and running asap. Oh and the garden section is always nice and clean here. Thanks everyone for your patience with me and all my questions.

Have come to HPM Kona many times over the years. Wanting to use local vs big chain. BUT they have…read morenever had the things I need and their customer service is unfriendly and unhelpful.

Currently today they are having a sale on specific indoor/outdoor light fixtures. Certain models…read moreand styles are available. Be selectful and choose only those that you are for certain of. Have a look, decide, make a choice and purchase. Enjoy your day

We spend a lot of money at Ace and we purchased a tent cover at the Kona store 4 years ago and it…read morelasted all 4 years but was getting tired. We had to temporarily take down the tent so we purchased a new one (another $200) and in 2 months the center seam the glue failed and it cane apart. Called Ace and we were rudely reminded ALL SALES ARE FINAL!! Thats great so all sales will be stopped from your store by our family! Last purchase was our FINAL purchase!!

I spend so much money in this store. And I will never step foot in the Kona one again. I was in…read morethere earlier on the day to purchase plastic sleeves and I ended up getting the wrong size. So just know I went to do the exchange with my receipt and I got to grab the right size and CARINA comes up to me and tells me to take my bag to the front and leave it with the cashier. I was holding a huge glass fishbowl and the right size bags. At first I was like sure I placed my bag upfront then as I was walking back to the aisle I was in I stopped and dropped my items and left. Carina be labeling people. Mind you had a white guy with a full on back pack on his back. He was ok to shop with his bag. If you're going to approach me with that non sense it better go for everybody CARINA.

Great selection at choice market. Good restaurant menus. Vendors outside at times. Next door to…read morebotanical garden. Friendly staff. Hair salon.

Kealakekua Ranch Center is the only and biggest center up mauka. Located right off the highway on…read morepart of a 12,000 acre ranch, this center has been the gathering place for people in the area since it opened back in 1973. Through that time there have been many stores that have come and gone, but the mainstays have been Ace Hardware and Choicemart (the old Sure Save). Besides these two stores, there are restaurants (Chinese, Thai, local vegan), a church, a dentist, a spa, and a pharmacy. There is a ton of parking and you will never not have a spot. There is also a nice green area adjacent to the parking lot, where you can sit down and enjoy a meal you just bought. Throughout the year, there are various events held here in the massive green area above the center. Today was a free Christmas community event that had free games, hula, free food, and free pictures with Santa. It was a really great event and it is very generous of the local family owned center to put on events like this.

What a neat experience and great idea for Christmas gifts. Didn't take long at all. Was about…read more$45/pp. any level of experience can do this activity.

My friends (9) and I took our resin lesson yesterday with owner Will, we enjoyed the process of…read moreresin art, we Plan to bring our friends and family when they visit our beautiful Big island! Will is patient knows and willing to share his experience with us. Our projects turned out great and had amazing time. I encourage you try it and have fantastic time we sure did. Mahalo to Will. Amie

DAY 1 of Vacation - After checking into our hotel, we wanted to explore around since we didn't have…read moremuch planned on our first day. We stumbled upon this shopping center that was nearby. It has almost everything a tourist needs: souvenirs, groceries, local coffee shops, restaurants, gas, etc.

Absolutely shocked by management's response to my injury that occurred at keauhou aloha gas…read morestation today at 1pm.no hazard signs on wet entryway.I fell right on my kneecap.thecashier did not care and website instructs to call the shopping center management.they too gave zero ducks.im out of work for a week and keauhou shopping center management said oh that's too bad they should've had signs.did not ask any questions or for my name even.crazy lack of customer service these days.At least pretend to care ,jesus.

They won't return my phone calls for warranty repairs. That sucks. I bought a whole house of window…read moreblinds.

My interaction with the Budget Blinds franchise on the Big Island started well, but things quickly…read morewent downhill. Shortly after moving into a home that lacked any window coverings, I arranged for Dionne to come by and give me an estimate. I selected vertical blinds for three large windows in the main living area and for the glass sliding door in the master bedroom, plus horizontal blinds for two smaller bedroom windows. The price seemed reasonable, so I okayed the estimate and paid the required 60% deposit. That was in late January. Dionne indicated it should take 2-3 weeks for the blinds to arrive, so after about a week I emailed to see if there were any updates. As would become a pattern, it took several days and a second inquiry to get a response, which was that the order would ship in 5-6 days, with a tracking number that would give an idea of the arrival date. Two more weeks went by with no word. I followed up on Feb. 24 and was informed that the blinds had just arrived. After a brief delay due to a health emergency, we scheduled installation for the first week in March. So far, so good. Except that when the installer came to put up my blinds, it turned out that the horizontal blinds for one bedroom were missing, along with the hardware to install the valance for the master bedroom. What followed was a succession of delays, messages not returned until I'd made 2-3 followups ,and two more misfires: Eventually the missing blinds arrived, but twice they sent the installer with the wrong valance hardware. This went on till May - yes, May - for an order that was placed in January and supposed to be done in no more than about 3 weeks. The final part of the job - installing the bedroom valance for which they kept sending the wrong hardware - didn't get done until May 14. At no point in this whole ordeal did Dionne proactively reach out to me with any updates or attempted reassurance. At no point did I ever get a response to my inquiries without at least two, sometimes three, tries. How long does it take to type, "Sorry, no news yet but I'm keeping an eye on it - will let you know as soon as I hear" -- something, anything, to let the customer know they haven't been forgotten? After a couple months of this I emailed that it was time to talk about a price reduction, given the multiple delays and the inconvenience they were causing. As you can probably guess, that request was ignored. All was finally finished on May 14 and I awaited a bill. Nothing that week. Nothing the next week. Had she decided to waive the final 40% that was due as compensation for this fiasco? That seemed too much to hope for, plus it would be weird to do that and not say so. Nah, a bill finally arrived in early June for the final 40% with a bland "thanks for your patience" note. Rather than argue further, I just paid it. By then I just wanted to forget the whole interaction. I can't say positively that this is the worst customer service experience I've ever had, but it's certainly close. On the bright side, the end product looks just fine. But... never again.

The lady that works here is amazing!! Big selection and great value compared to the other vape…read moreshops near by! This is our home shop! :)

Excellent service and selection. Happy to visit this place again in future. Nice people.read more

I purchased blinds for my windows recently. Gert took the time to help and assist me. He kept track…read moreof my order and called to inform me that they had arrived. He went above and beyond his duties. He has wonderful Customer Service skills and it was a pleasure working with him. Gert is an asset to your company and a valued employee.