Caroline B helped us very well! 10/10 very helpful worker and attentive worker! We would have been…read morelooking for parts way longer.

Bought 4 Google cameras and a Google hub. They do not have a Google home hub max (not that I saw)…read more People were very friendly and helpful. We're excited to get these going. Lowe's did not have a Google 30ft cable. We had to order that separately online from Google. Let's all hope it gets here soon. We want these cameras up and running asap. Oh and the garden section is always nice and clean here. Thanks everyone for your patience with me and all my questions.

We are now completing our second kitchen renovation project with HPM, and the reason we came back…read moreis the fantastic kitchen and bath designer Casey Powell! When we were embarking on our first project, we went to a few places for consultations. Casey's professionalism, attention to detail, warmth, fabulous communication, savvy, and creativity put her on a far different level than anyone else we encountered. It was a joy working with her on the vision and execution of both projects -- she went above and beyond, helping us with every piece of the process from flooring, choosing fixtures, and other details we hadn't thought of. She also put us in touch with other folks at HPM who delivered with the same level of care and great communication. I recommend HPM and Casey without reservation!!

Have come to HPM Kona many times over the years. Wanting to use local vs big chain. BUT they have…read morenever had the things I need and their customer service is unfriendly and unhelpful.

We spend a lot of money at Ace and we purchased a tent cover at the Kona store 4 years ago and it…read morelasted all 4 years but was getting tired. We had to temporarily take down the tent so we purchased a new one (another $200) and in 2 months the center seam the glue failed and it cane apart. Called Ace and we were rudely reminded ALL SALES ARE FINAL!! Thats great so all sales will be stopped from your store by our family! Last purchase was our FINAL purchase!!

The nicest young man looked up what battery I needed for an old dead garage door opener on his…read morephone to help me today, and walked me to the right battery which worked perfectly. Thank you so much.

I was locked in their parking lot overnight! An employee who arrived around 2am managed to unlock…read morethe gate and let us out. We dined at the Chinese Redtsurant and afterwards hung out in my car as I was showing them a video I took of our day. Not more than 25 min immersed in the video As we were leaving, the entrance gste was closed and locked. Surprised no one was around watrning us that we need to clear out! Drove around and checked on other gates. All 3 were locked as well!! Very annoyed because no one was in the guard shack too. This was on a Friday June 26. Bathrooms were locked ss well. No access to restrooms and Iʻm do glad we didnʻt have an emergency that would require an ambulance. If there were a fire, we would have been trapped in with no one knowing our presence. Not acceptable, poor security system.

Great selection at choice market. Good restaurant menus. Vendors outside at times. Next door to…read morebotanical garden. Friendly staff. Hair salon.

What a neat experience and great idea for Christmas gifts. Didn't take long at all. Was about…read more$45/pp. any level of experience can do this activity.

My friends (9) and I took our resin lesson yesterday with owner Will, we enjoyed the process of…read moreresin art, we Plan to bring our friends and family when they visit our beautiful Big island! Will is patient knows and willing to share his experience with us. Our projects turned out great and had amazing time. I encourage you try it and have fantastic time we sure did. Mahalo to Will. Amie

DAY 1 of Vacation - After checking into our hotel, we wanted to explore around since we didn't have…read moremuch planned on our first day. We stumbled upon this shopping center that was nearby. It has almost everything a tourist needs: souvenirs, groceries, local coffee shops, restaurants, gas, etc.

Great shopping center if you are staying in the area…read more Consists of multiple buildings and has plenty of parking. There's a KTA Supermarket (local Big Island chain), a Longs Drugs (CVS), and a variety of restaurants to suit anyone's taste, a movie theater, and a bunch of small businesses featuring plenty of local items to pick up as souvenirs. It's easy to find because it's on a corner and we visited it several times over a four day period. Definitely recommend checking it out if you are visiting and staying in the area.

They won't return my phone calls for warranty repairs. That sucks. I bought a whole house of window…read moreblinds.

My interaction with the Budget Blinds franchise on the Big Island started well, but things quickly…read morewent downhill. Shortly after moving into a home that lacked any window coverings, I arranged for Dionne to come by and give me an estimate. I selected vertical blinds for three large windows in the main living area and for the glass sliding door in the master bedroom, plus horizontal blinds for two smaller bedroom windows. The price seemed reasonable, so I okayed the estimate and paid the required 60% deposit. That was in late January. Dionne indicated it should take 2-3 weeks for the blinds to arrive, so after about a week I emailed to see if there were any updates. As would become a pattern, it took several days and a second inquiry to get a response, which was that the order would ship in 5-6 days, with a tracking number that would give an idea of the arrival date. Two more weeks went by with no word. I followed up on Feb. 24 and was informed that the blinds had just arrived. After a brief delay due to a health emergency, we scheduled installation for the first week in March. So far, so good. Except that when the installer came to put up my blinds, it turned out that the horizontal blinds for one bedroom were missing, along with the hardware to install the valance for the master bedroom. What followed was a succession of delays, messages not returned until I'd made 2-3 followups ,and two more misfires: Eventually the missing blinds arrived, but twice they sent the installer with the wrong valance hardware. This went on till May - yes, May - for an order that was placed in January and supposed to be done in no more than about 3 weeks. The final part of the job - installing the bedroom valance for which they kept sending the wrong hardware - didn't get done until May 14. At no point in this whole ordeal did Dionne proactively reach out to me with any updates or attempted reassurance. At no point did I ever get a response to my inquiries without at least two, sometimes three, tries. How long does it take to type, "Sorry, no news yet but I'm keeping an eye on it - will let you know as soon as I hear" -- something, anything, to let the customer know they haven't been forgotten? After a couple months of this I emailed that it was time to talk about a price reduction, given the multiple delays and the inconvenience they were causing. As you can probably guess, that request was ignored. All was finally finished on May 14 and I awaited a bill. Nothing that week. Nothing the next week. Had she decided to waive the final 40% that was due as compensation for this fiasco? That seemed too much to hope for, plus it would be weird to do that and not say so. Nah, a bill finally arrived in early June for the final 40% with a bland "thanks for your patience" note. Rather than argue further, I just paid it. By then I just wanted to forget the whole interaction. I can't say positively that this is the worst customer service experience I've ever had, but it's certainly close. On the bright side, the end product looks just fine. But... never again.

The lady that works here is amazing!! Big selection and great value compared to the other vape…read moreshops near by! This is our home shop! :)

Excellent service and selection. Happy to visit this place again in future. Nice people.read more

I purchased blinds for my windows recently. Gert took the time to help and assist me. He kept track…read moreof my order and called to inform me that they had arrived. He went above and beyond his duties. He has wonderful Customer Service skills and it was a pleasure working with him. Gert is an asset to your company and a valued employee.