I'd been a customer for many months, and I just quit. I couldn't take it anymore. This place is…read moretotally inconsistent. This is long winded, but people need to know about this mess.
I started out initially on a bi-weekly service for three hours per visit. My cleaners never really followed the same pattern, even though they were all introduced to the areas the same way.
One negative is that I was always needed to be present for their cleanings, so I would always have to work from home to do so. I had an 8-9 arrival time slot, and our cleaners VERY often arrived between 9:00-9:30. I was home all day anyway, so it wasn't a big deal to me, but I could see it being a huge pain for others that are on a schedule.
The owner, Angela, told me to present a list of items for the cleaners to take care of. I had a few times where they came into my office saying "I'm almost done, is there anything else?" They hadn't touched a few things, so I noted the list. They'd usually say "Oh, I hadn't read that." Alrighty, then. I stopped wasting time and leaving that list out... what's the point?
They never took care of items like baseboards, chair rails, and the like - evidently, you have to explicitly tell them to clean these things. I wasn't aware that this was a point and clean situation.
The cleaners that come by often take phone calls - no big deal to me, I'm not your boss. But again, I'm working from home. There were several times where I was on a conference call and someone would be laughing and talking loudly in the other room, and those on my call could hear them through my closed office door. Not cool. Just step outside or lower your voice, man. You're in someone else's home!
There were lots of issues with scheduling, no-shows, late shows, and the like. Constantly. You can never get anyone on the phone, so you have to text them. They aren't the best at answering. They tell you to email them, then they don't answer and say they never got your email.
I'm a business owner and have teenagers, so I really just needed someone to give me a hand - I'm not worried about it being spotless, so I never brought these things up before. The house was at least picked up, so I appreciated that. But the clincher was when I had a 3-hour cleaning scheduled in October. Our cleaner arrived at 9:10, per usual. I was in my office around 11a and I hear "Ma'am, I'm all done." Then I hear the door close. I walk out into my living room, and there's no one. Glancing out the door, I see her getting into her car. What in the WORLD. She left an hour early. The carpet wasn't vacuumed (and I know because I never heard it kick on), she hadn't dusted, and one bathroom looked like it had barely been cleaned.
Frustrated, I went online and was about to cancel, but decided to give it one more shot - I don't have time to look for a cleaner and just want this task off my list. I rescheduled them for WEEKLY cleanings for two hours. If she can get close enough in two hours, then fine! Only charge me for two!
On one of the subsequent visits, I had a great cleaner come by who did an INCREDIBLE job. She asked me for a list of things to do, wanted a rundown of everything, greeted my cats, and at the very end, she had me sign a document saying that the cleaning was approved. I had NEVER seen one of these before. When I told her that, her eyes were wide. She said that every single cleaner HAD to have one of those signed. NOPE. Never seen one. I explained some of my issues and she was flabbergasted and said that she'd love to help and could be my weekly cleaner, that all I'd need to do is tell the management to book her each time. She left a business card.
I tried to get the management (Becky and Angela) to allow us to book that cleaner for each cleaning, and? They said that WASN'T POSSIBLE. They couldn't guarantee it. Seriously?! I ran down some of the issues I'd had very briefly, and they essentially said there's no way one of their cleaners had left early.
Guess it's a good thing I have a camera on my front porch with timestamps, eh?
Total hot mess.
