Came to colonial heights VA from kill Devil hills NC dropped the vehicle off-everything was great…read morewent well and might I say so fast! Miles was a complete gentleman and greatly appreciated his costumer service! Thanks so much enterprise and Miles!!!

NEVER AGAIN!!! Had made a reservation for a large size SUV but since I'm paying with a debit I just…read morewant to make sure I'm good to go so I went ahead and call Enterprise customer service a day or two after I made the reservation to get clearance for paying with a debit card and I was told word for word that I'm good to pay with a debit as long as the card linked to an actual bank account, so that's that. About roughly 2 weeks went by and literally 2 days before pick up I got a call to confirmed the date and time of pick up and what not and I asked again about the debit card payment and was told that I CANNOT pay with a debit card for those type of vehicles which I was told something else totally different weeks prior. So I ask what is the largest vehicle that would take a debit card for payment they said the highest will be a Standard SUV, so I wasn't going to keep on going back and forth so I said fine I'll do the standard SUV. Mind you I call like 3-4 times before pick up and they never once correct my reservation from a large SUV to a standard SUV until the day of my pick up when I have to call to the airport to see their availability and that's when one of the nice lady there updated my reservation and gave me the new total amount. Then it's time for pick up I show up at the rental place to find out there's no cars available and they trying to push me off to a truck because they don't have a standard SUV available. I told them I don't want no truck cuz if I wanted a truck i can reserved for a truck but I didn't. I wanted a SUV because of the cover trunk instead of a truck bed. They then tells me they can try and pushed back the pick up time to 1:30 and see if there's anymore return (which they don't know for sure if there's any). I was like whatever and walk away because at that point I was beyond aggravated. Then 1:15 come around I call back to check in and still nothing, they done wasted half of my day and not at any point trying to accommodate me with anything since it's their fault for giving me the wrong info (about the debit card payment) and their fault for not having a vehicle by the time of pick up and their lack of integrity. I'm just over with it so I told them to just canceled the reservation. I won't be recommending Enterprise to anyone and no longer want to be apart of their Enterprise plus member. Done and over with.

Not organized sucked long waiting period. If you desperately want to rent a rental great location…read moreif not go else where.

Not a good customer service, called for reserved vehicle inquiry, not a satisfactory answer, keep…read moreputting on hold. they never called back to check if vehicle being picked up.

BEWARE OF SCAMMING‼ I was given a rental Nissan Altima after…read morea car accident earlier this month. Since my vehicle was totaled, I had to extend the rental for an additional couple of days at my own expense. My mistake was not looking at the roof of the vehicle that I was lend. Apparently there was a dent (the type that can be EASILY fixed with a plunger and hot water LOL) prior to my usage (or maybe even after). Next thing I know, Im being held accountable for the "damage" and $2000 was taken out of my account. Of course I'm fighting this fraudulent transaction, but please beware of suspicious activity going on in this location. Don't be misled by friendly customer service, they will take advantage. Also, clerk was a little too happy that I was using a credit card for the security deposit. Didn't think much of it but now I see it was a red flag. If you are given a Nissan Altima, there is a dent on top that totally blends in with the car frame. Stay blessed!

Everything went smoothly. I was really anxious considering the bad reviews at other Enterprise…read morelocations in the area (specifically Colonial Heights), but everybody here was kind & very helpful, I was in & out quickly. Thanks :)

The last comment on here was 2 years ago & nothing has changed. We called to ask about a one day…read morerental car. The person answering the phone did not have good customer service skills. My husband was informed that they only had SUVs & no cars. He asked about a government rate, which was higher than originally quoted? That is strange. My husband went online and it said he could rent a car so he called the guy back & said that the internet said there was something available. The guy was extremely rude telling him "I don't care what the internet says". So basically this place seems like a scam, online it says one thing but you show up & according to the person working there what we want is not available & have to pay more. The old bait & switch.

I made a reservation 2 weeks in advance. The morning of my pick up, I called to make sure they…read morewere open and ready. The man on the phone told me they had no cars only suv's. I reserved an economy car. My father was about to have major surgery. I was told I could wait 6 hours for a shipment to come in. Needless to say I will NEVER GIVE THESE IDIOTS MY BUSINESS AGAIN. The rudest and most Ignorant staff ever. It felt like I was inconveniencing them wanting my reservation Honored.

We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

Everything went so smoothly! Late night pickup and early…read moremorning drop off. Great communication and perfect documentation of condition. Very clean and well-kept vehicle.

Reliable. Communicative. Clean cars. Well maintained. Family business. Delivers to a variety of…read morelocations