I like to share outstanding customer service experience here Her name is Kathy she was very…read morefriendly and polite great attitude Very detailed oriented she made my day happy Thank you Kathy hope to see you soon!!

I waited and waited and waited...I was second in line the Branch Manager was explaining and…read moreexplaining and explaining??? When it was finally my turn, the teller asked about my day and I expressed that the wait was too long. "Mondays are crazy." I said time was not being well managed. She inquired as to my purpose and I told her what I was picking up. "Oh, did someone call you?" I was snarky and she copped an attitude. Then she got my money and took forever to open and count. She started to count it to me and I said I was good. "Are you sure?" They need to find more ways to move slower.

Good customer service, helped me get set up the way I needed. Offered 3%/5% interest accounts upon…read morejoining. Plenty on free ATMs to use all over, and it feels so good to put my money with a local institution - not one that's spinning the world toward the next swindle & crash. Better to bank

I had amazing help and service from Valerie! She was very quick to help and was able to complete…read moreall my requests in less than 10 minutes. She was very friendly and made me feel welcome. The banking space itself was very clean and easy to find in the shopping center. I highly recommend this CCCU for the University City area!

I needed to order some checks so I dropped in and Adrian helped me. Carmen is my normal teller but…read moreshe was not there today. She helped me with a project for my art class, Called, "The Wall of Nickels" for San Diego State University. Everyone at Chase bank helped me. I needed a million nickels to complete it. I'm not sure they would help me but they did and I got an "A" on the project. I will forever be a loyal customer for them helping me, and I have been very honored. Adrian was there today and he has always been pleasant. I've been a customer since 1977 and have done all my commercial banking there since. Wonderful

Chase bank on governor blvd in university city is closing out their safety deposit boxes…read morepermanently! This app hasn't caught up with that notice, last day to remove your stuff, I believe is June 30th 2026. Consider your alternatives .

Got a new activation card in the mail for $500,000 and it was sent to the wrong address. I called…read morethem and even with the account number they couldn't find this company in their database, or on their mailing list. Shredded the card. Seemed less than professional to do PR that way instead of sending a brochure.

"BEWARE! I was offered a 10-15% interest rate over the phone for a line of credit. After I applied,…read morethey approved me with completely different and abusive terms: weekly payments and a monthly interest rate of almost 26%. Obviously, I did not accept it. It was a waste of time and a clear attempt to deceive. Zero transparency."

I was greeted by Wendy who was helpful. However, when it came time to complete the paperwork for a…read morerefinancing loan the girl did not know what she was doing. She was rude to begin with, I gave her the benefit of the doubt when she first met me. I walked out because she couldn't locate the payoff amount on my paperwork for my current loan, that was a big red flag. The Clairemont Mesa Blvd location is awful! I will never go there again.

2/26/25 As soon as I walked in, I was greeted warmly by a Filipino lady. She showed me where to sit…read morewhile waiting for my appointment. Then Brendon gave me excellent service - I opened a new account, and he gave me information about car refinancing and helped me with other things - a great help for a senior citizen like me. 3/3/25 Again, I was greeted warmly by the front desk. I arrived at least 50 minutes early for my appointment. However, I did not have to wait. Leandra helped me. She was fast, efficient and has this calm demeanor. I accomplished what I came in for. I am very happy. Thank you Leandra for the super excellent service.