I wouldn't recommend this company to my worst enemy. I felt so passionate about not letting others have to deal with what I did that I signed up for Yelp to do this review.
I got stuck during a timing belt job on my Honda Accord at my house so I figured I should call in a mechanic to get the belt on and timed up properly. I call the place and the guy on the phone was friendly and helpful. He said he'd send someone over. The rate would be $85. That seemed fair considering a mechanic should be able to get some belts on in no time and I had already done half the work. A few hours later, around 4pm, an elderly man named Spencer finally shows up. He was over 2 hours late but he had called to say he was stuck on another job. When he first showed up, he spent around 15 minutes standing in the street talking about Las Vegas and wasting time. When we started looking at my car, he started asking questions and making comments that made me feel like letting him work on my car would be a huge mistake. Things like "where do these go?" , "I'm a little dyslexic", "its been a long time since I've worked on a Honda", etc. He then took about 30 minutes to set up his laptop to look up directions when I had the Honda factory manual right there. Over an hour goes by and nothing has been done other than setting up a laptop and putting some fingerprints on the car. He finally asks me to sign a contract allowing him to work on my car. Before I sign, I asked him how long the job would take considering he had already been there an hour and nothing was done. No answer. Instead he continues to look around my car and fiddle around with parts all while on the phone with some shop because he needs some "part". Ask again, he said it'll be a few hours. I had previously gotten a quote from a different mechanic saying he'd do it for $220 so a vague answer like that wouldn't work for me. We negotiated back and forth until he finally agreed to match the price so I agree to sign the contract. I was wary because he didn't seem to know anything about this car but he was supposed to be an ASE certified mechanic. At one point during negotiations he said,"I'd rather just take my $85 for the service fee because this is going to be a hassle."(what service fee?!?!) As soon as I sign the contract, he tells me that he has to go get a part to do the job and that he wants half of payment up front. Weird considering I had everything needed to do the job. Also weird that he wants me to pay him up front right before he has to leave to get a "part". I told him that I wouldn't pay anymore than the $220 we agreed on regardless of whether he needed another part or not and that he would get payment at the end of the job. That's when he got mad and walked away with the contract I had just signed agreeing to pay $220. He muttered that I was making it impossible for him to make a dollar.(don't say you can do a job when you can't and maybe you'd make that dollar) He started packing up his laptop and van. That was fine with me. I shouldn't be letting him touch my car anyways with his lack of knowledge of the job. After he's all packed up, he comes to ask me for the service fee. I had never been told of a service fee and refuse to pay. Also, what service? All he did was leave some fingerprints on my engine and take 30 minutes to set up a computer. I told him he wasn't getting paid any service fee and that I'd give him $40 for gas. On the contract I had signed earlier, he wrote out that I had paid the $40 and asked me to sign. I asked him to cross out the part where I had agreed to pay $220. He tried not to at first but I told him that he would get nothing if he didn't. He ended up giving me the entire contract and taking the $40.
The highlight of this experience for me was a comment he made to me as he was packing up and leaving. He said, "There was a time when a man got paid for what he did, not what he knows. I guess they don't teach that in school anymore." Well Spencer, you didn't get paid because you clearly didn't KNOW anything about the car you were sent to fix so you didn't DO anything. Don't make a snobby remark to me because of your lack of skills and knowledge of the job.
Anyways, took the car to a different mechanic and got it done. Funny how this mechanic didn't need to buy any specials "parts" to get the job done, unlike Spencer.
Also, they got the belts on in the time it took Spencer to set up his laptop.
tl:dr Don't use this company. Sketchy business practices. Lack of car knowledge. Look them up on google and find all the bad stuff that pops up about them. read more
