Never received result for testing but was charged for it. This lab had announced on the news that they where going to do a pop-up lab for free testing for COVID. went and did testing and was hit with a bill. The worse thing is I NEVER got the results of the test. Dealing with this since 2021. read more

As a physician I chose to have Accu Reference to provide us an in office phlebotomist through someone I thought I could trust. There were so many mishandled specimens, lost samples, and general lack of professionalism. Now I am personally being taken to collections for a COVID test that was never performed!! They are doing this to retaliate because we chose Quest as our in house lab. If you have had issues, please report them to the CFPB (consumer financial protection bureau) or the FTC (federal trade comission)! This is the only way the fraud will be stopped! read more

I would not recommend this company to test fleas! Their staff mishandled and/or switched my drug screen causing my pain management physician to stop my treatment for a chronic life threatening illness! When I called to find out about their testing procedures or gain access to someone in management to see if they still had the sample or if the same person conducted my second screening, I was told they don't speak to the public and hung up on repeatedly. Then after I contacted the administrator from my physician's office, I was informed that they no longer use this lab! No explanation why or if it was because other patients had tested positive for street drugs instead of their prescribed medications! I also had to point out that when they were screening in house, my test were NEVER inconsistent!!! I will definitely be filing a complaint with my insurance and all Governing agency's! read more

Never again will i use this lab , they take your money first and you get no test results back. On their page to review your test results all of a sudden they don't recognize you, your e-mail or phone number yet , everyone gives that information first before having any test done so what the heck are they talking about, but i bet they sure do remember my Insurance Company. I tried several days calling their number to speak to a representative only to get hung up on after holding for hours. Tried e-mailing them is a total waste, still have not heard from them. I bet if i make a complaint to my Insurance Company and Consumer Affairs they will remember who i am. Nobody should get paid for no service. read more

Never. Never again, and don't recommend anyone this lab. They took my money since two weeks and my doctor can't have the lab results, I'm sick. read more

After dealing with several employees, ALL but one were extremely rude and nasty. Just super unprofessional across the board! F-

I have had the Accureference Labs testing our dental staff of over 50 employees, biweekly since June 2020. We have been treated with respect and courtesy at all times. Our results are turned over within 24hrs on most occasions and when we have had any questions the team has always been helpful. It's unfortunate that people rush to share bad news but not enough people comment when service is good. Considering they are running thousands of tests, I personally feel they are doing a great job. My team is happy. read more

I had no choice in using this lab (it's just where my doc sent the sample) but they've been a huge pain to deal with billing wise. A year ago there was an issue where they billed the claim incorrectly for a routine preventative pap smear that after many, many calls was resolved. It's been over a year since that visit (it was on 12/01/21 and today is 01/03/23) and I just received a bill saying my insurance denied the claim and that I need to pay it. I spent an hour on the phone with my insurance who was speaking with the lab, and come to find out that the only issue was they are billing the wrong primary diagnosis code. They billed a diagnosis code for a disease that I've never been diagnosed with, as the primary, therefore my insurance won't cover it. All they need to do is resubmit the claim (again... this was already resolved a year ago but they RE resubmitted the claim incorrectly) using the preventative diagnosis code as primary. This was for a routine Pap smear and I can't believe I'm still having this issue over a year later. The claim was already paid by insurance when they resubmitted a year ago, but then they resubmitted again with the INCORRECT diagnosis code. Very sketchy. read more

A bunch of liars and frauds. Don't ever get any tests done with this lab. Impossible to get results. Have to wait on hold for over an hour for a representative to finally get on the line that barely speaks English. Then they tell you, they still don't have an access code. Scam read more

The results definitely aren't accurate. I'm sticking to a bigger lab from now on. I took 4 of the same tests in one day. All different labs. This one was the only one that said negative. Don't trust anything. read more

Dishonest! Bills insurance company, get paid by insurance company and then bills the patients, double billing. Be careful! read more

Accu Reference Medical Lab - Laboratory Testing Near Me - Linden, New Jersey

no hours listed on phone giving by my dr. for acculab at 5908 5th ave brooklyn,11220, on web shows mon thru fri 9am to 5pm. he did not show up until 1016am no apology when first person tested & started to yell the tech started to laugh.... we were ten people stuffed in little room no ac/i was second and then left. awful service. we were body to body- what happened to 6 feet apart... when i asked for his id he pointed to wall..photo copy of medical tech but how do i know which one is him??? awful i wil never go there again read more

I got charged 1600 dollars for a fu&@ing urine test? Seriously who would even agree to see a Physician using Accu Reference Medical Lab that charges this extreme amount to a patient. Welcome to the the powerful USA where we pay a enormous amount on premiums to get a$$ fcuked with no lube read more

Great customer service. Super friendly over the phone. Isaak was such a sweetheart. I recommend getting bloodwork done here.

We arrived at 4:45 (google said they closed at 6). The women was getting ready to leave. At first she was hesitant but the was nice enough to take us in. She said they close at 4pm. She quickly did my two year olds bloodwork and was excellent with him. We are thankful because we drove 25mins to get there. She was very nice for staying past her time and going above and beyond. read more

Worst Lab service ******Doctors Stay away**** they kill patients with high bills for routine urine tests when my doctor switched the price dropped 90% ....Please doctors don't stress your patients by using their services thank you read more

Sent me a dunning letter threatening to sue me for a "past due" invoice BEFORE the due date of the invoice and mailed AFTER cashing my check. Dishonest people. read more

This lab plays a dirty unethical opportunistic game scamming money from the insurance company, which often does not have ACCU in their network and which, for some reason I do not understand, will pay full price on tests for out-of-network lab charges. Then, if the insurance company only pays portion of the charges, i.e. the same portion that an insurance company that does have ACCU in their network would pay, they try to bill the patient for the remaining charges. Very dirty business. Do not use them. read more

Accu Reference Medical Lab is one of the most outstanding, professional, customer friendly laboratories in the industry with state of the art equipment. It is my experience that i sought the staff to go beyond the call of duty in order to service the customer with respect, courtesy and professionalism. I look forward in visiting this facility and recomend it to all that expect nothing but the best of the best. read more