I had the most amazing experience getting my Miele coffee machine fixed. They were able to give me an appointment for the very next morning. Ken was also very thorough- he called me the previous night to understand the issues and came prepared for the appointment with the necessary homework. He figured out what was wrong with the machine in the very first minute after opening the door! I'm saving their number and will go to them directly next time I have any problems with my Miele coffee machine read more

Ken is simply the BEST if you need a Miele dishwasher repair. Mine is almost 15 years old and it's only needed 2 repair visits. This time, I was worried it might be at the end of its lifecycle. Nope! Not with Ken on the case. He replaced a couple of worn parts, made a couple of suggestions, and it's working better than ever. It was easy to get an appointment and he had all the parts he needed to make the repair. Thanks Ken! read more

Once again, Ken and Acclaim Appliance to the rescue. Older model Miele dishwasher door spring cable failed. Ken diagnosed and fixed it -- works great again. He is a real treasure for anyone who is sustainability minded and wants to keep older well-made appliances working. An appliance wizard! read more

Great service, really knowledgeable and helpful at solving complex issues. Ken is nice guy too!!

I wish to give my highest recommendation to Ken Preston and his company, Acclaim Appliance and Home Repair. Like most homeowners, I deal with many home repair professionals who come in and out of the house. Ken stands head and shoulders above all the plumbers, locksmiths, electricians and handymen I have ever worked. His expertise regarding Miele and Asko appliances is unsurpassed. I have seen Ken engage in remarkable problem-solving for our Miele washing machine, dryer, dishwasher, and oven. He is willing patiently to explain how he is approaching each repair. He is a sheer pleasure to work with. There is no one else I would ever call for our Miele and Asko appliances. read more

I would definitely work with the Acclaim team again for an ASKO appliance repair! It was an all-round excellent experience. Acclaim Appliance was recommended to me by ASKO customer service. I then reached out to Naomi at Acclaim Appliance. She coordinated an ASKO dishwasher repair appointment super quickly. Ken arrived on time and diagnosed and successfully fixed the dishwasher. Communication was clear and Ken provided a detailed explanation of what the issue was and what he had done to fix the problem. read more

Ken is the Miele Whisperer! So personable and just a joy to work with. My 17 year old Miele washing machine mysteriously filled with a bit of water overnight while sprinklers ran. Ken replaced the intake valves. Voila! Works like a charm. Spins the clothes so dry now. Dryer takes half the time now. Ken is a wizard. I took a chance and asked if he could look at faulty espresso machine. Sure enough, just needs a replacement on/off switch. I am so glad I found Ken through Miele networking. Ken and Miele for life! read more

Whenever any of my appliances need repair, I always call Acclaim. Ken, is the repairman, who is very knowledgeable and honest. He is fair in his pricing and I have the utmost confidence in his skill. It's a pleasure working with him. His wife runs the office and is very efficient and pleasant. I have an odd brand of stove and ken was the only one who was willing to look at it to see if he could help me. He did and I've used his services ever since. Highly recommend. read more

We needed to have a latch repaired on our Miele dishwasher and the company scheduled Ken to come out. He was amazing. For the job itself, he was on time, able to explain what needed to be done, and completed the work quickly. In addition, he showed us how to better care for the dishwasher and adjusted the way the dishwasher was seated, fixing a problem we've had since it was originally installed 8 years ago. He went over and above what I would have expected him to do, and was incredibly kind and professional in the process. I highly recommend Ken and Acclaim. read more

Excellent overall experience. I called, Naomi answered the phone! (no phone tree.) She knows what she's talking about! She arranged an appointment, and had Ken call me back so that he would know exactly what he was dealing with, and hopefully make sure he had the correct part. Ken showed up on time. He fixed the problem. The bill was a fair amount. My dryer works again. Overall, I thought I was caught in some kind of time warp, it was 1960, Eisenhower was president, Mickey Mantle was hitting home runs, and when your stuff broke you could call somebody and they would fix it. Well, it is not 1960, but Ken and Naomi are great. Thank you! read more

My Miele dishwasher began having drain faults. It's still within warranty, so I called Miele, who assigned my repair order to Acclaim Appliance. Acclaim never reached out to schedule the appointment. I also called several times with no answer and no call back. More than a week later I finally called Miele back, who told me the service order had been cancelled by Acclaim (and neither Miele nor Acclaim felt the need to let me know). read more

Ken from Acclaim Appliance is amazing! Our 15 year old Miele clothes washer had recently had its shock absorbers changed by a Miele technician (not Ken) but it was still making strange noises. Ken not only fixed our clothes washer, but took a look at our 15 year old Miele dishwasher, too (which had been declared "unfixable" by another Miele technician). Ken fixed the dishwasher in about 15 minutes. Ken is a Miele wizard, and I highly recommend him. read more

I rarely wrote Yelp reviews, but this business owner/ repairman Ken is incredibly professional, knowledgeable, and kind. He even helped us to save money when we didn't ask for it. He's also very courteous and pleasant to talk to. He gave good advice on how to maintain the dishwasher and avoid being accidentally "poisoned" by putting too much dish soap. I cannot say enough good words about this business. read more

Miele dishwasher is again not working. I called and Ken was able to get the part and fix it. He also spent time to again stabilized the dishwasher as I have euro made cabinets with tile floor and it just was not installed correctly originally. Also he fixed my Sears nepton washing machine. I was going to buy new ones and it would have cost me $5k for these items but now it is all working !!!! Thanks for the great service. I waited a while and today I was able to finally have time to write the review which is really over due!!!! Thanks for the great service! read more

This shop is amazing! Ken was in and out, replacing both my hot and cold water intake valves in 45 minutes! Plus this is the friendliest place I've had work on my appliances. I highly recommend them. read more

Acclaim services Miele! Its is a one man show (Ken), but I had the most pleasant experience ever with appliance repair. I called Miele when my dishwasher stopped completing cycles, and heating water... (I'd had a random appliance repairman come previously and been unable to fix it.). Miele referred me to Acclaim and Ken, who clearly has a lot of Miele experience. He came the next day, listened to the cycle for a bit, and then whipped out a computer. Ken read off the error codes, and made some needed software changes to adjust water levels and what have you, as well as adjust my drainage to solve a related plumbing problem. Genius! He knew just what to do, was super polite, totally honest, and the machine has run like new since he left... charge was modest for the expertise he brought to the table, $190. Ken clearly has a gift for the work he does. I'd trust him to work on anything! read more

This is a five-star review on Ken Preston from Acclaim Appliance & Home Repair in San Mateo. We have a seventeen-year old Miele washer and dryer all built in into the decorum of our compete kitchen. A week ago, two plastic clips holding the glass bowl on to the customized door broke. We now know that the shock absorbers were totally gone, hence the severe shaking breaking the clips. We called Miele USA, sent an e-mail to Miele Headquarters in Germany, contacted an international parts company in the UK, searched e-Bay and finally went to a reputable seller of appliances in the local area. Every time we were told that these very expensive machines were obsolete, and therefore the parts were obsolete as well. This has made me realize how wasteful this all is as "intended" obsolescence causes millions of households all over the world to replace their home equipment in general within a ten-year period. If we truly want to attack climate change, the manufacturers of all this equipment need to change their goals: sustainability versus constant steep revenue growth. As a result, we ordered a new Bosch washer and dryer. Even though the Bosch machines are excellent, I was heartbroken, because the Miele machines were built in and had customized doors. I love my kitchen. On Sunday-evening we had pizza with wonderful friends, who told us that they always call Ken from Acclaim Appliance and he has fixed all their Miele kitchen equipment. I called on Monday, and Ken returned my call within one hour. He understood our situation and told us that he was sure he was able to repair the washer, since he did have the specific clips. He also told us that he ordered three more clips from a Miele warehouse in New Jersey, which meant the parts were not yet obsolete. On Tuesday, only one day later, Ken arrived at 4:45 P.M. and by 6:00 P.M. he had replaced the clips, installed new shock absorbers, checked the rest of the washer, made sure everything worked and was done. Is anyone surprised that, in addition to the very reasonable invoice, we gave him a financial gift to take his wife (who handles the phones and appointments) out for a nice dinner, a good bottle of red wine, and a healthy tomato plant. This man is a wizard. He is magic. And, most of all he is extremely knowledgable about Miele equipment and he deeply cares for his customers. I would give him ten stars, if that were possible. Thank you from our hearts, Ken, and thank you, Todd, for giving us Ken's information. Anneke read more

Not responding. We asked them to send the report but we tried to contact them, the Rep Lianne keep disconnecting the call. We tried to contact her multiple times but she not answering the phone call moving forward. read more

Ken is Acclaim's owner and master craftsman/technician. He is a former Miele factory technician and knows everything about Miele products. He expertly serviced our Miele washer and dryer and it was a pleasure to watch him fix our issue. He is also one of those scrupulously honest people who will do what is needed and not try to sell add on parts or services. Just call him if any high end appliance need attention. read more

So glad I found Acclaim Appliance to service my ancient European washing machine. I checked the manufacturers website for authorized service vendors and cross-checked those with Yelp...and called Acclaim. They actually called me back promptly (how often does that happen?). It did take a short while to order parts (this is a very old machine-- parts available only by mail) . As soon as the parts arrived, they called and scheduled the repair service for the next morning. Ken also recommended that I replace some parts that were clearly defective but still operable, and the whole service was extremely reasonable. Everything was done on-time and under the estimate! (Again: how often does that happen?) Since I believe that good repair and service is the greenest way (instead of just replacing at the first problem) Acclaim Appliance Repair is now on speed-dial. Highly recommended! read more

Great service! Wonderful repairman. He was knowledgeable about all my appliances: Viking, Miele, Bosch, etc. He can do it all! He even helped to clean the vents out. Professional, on time, and never charges more than he says he will. It's been a great pleasure. Highly recommend it. read more

I am highly recommending Acclaim Appliance. First of all, making the appointment was a breeze. Naomi, who answered the phone, was so nice. Ken came out yesterday to work on my Miele speed oven. He diagnosed the problem in minutes and had the necessary part in his bag. I asked if he'd be willing to take a quick look at my Miele dishwasher, due to a problem I was having. Again he diagnosed the issue in minutes and had it fixed just as quickly. Ken is kind, very professional and happy to explain his thinking/methods of repair. I will have Ken out again in a heartbeat for any issues I'm having with my Miele appliances. read more

This is the first time I'm going to review a business in Yelp. Acclaim Appliance and Home Repairs: Ken and Naomi warrants an excellent review. All I can say is that I've lived in the Bay Area for 32 years. Owned three properties. Have moved several times up and down the Peninsula but never experienced a technician/repairman like Ken. He was on time! Very professional, knowledgeable and didn't leave until my Miele dishwasher was fixed! He had parts in his van and was able to repair and troubleshoot on the spot! He worked on my dishwasher for 3 1/2 hours. Amazing!! Highly recommended!! read more

Ken is professional, on-time, and an absolute Miele expert. He can figure out your appliance issue very rapidly, and communicates clearly on the issue, the cost, and the timeline / process. read more

Ken is fantastic and really knows Miele. When our dishwasher had a drain problem we were referred to Acclaim. Ken came out and diagnosed the problem quickly and fixed it with a part he had in stock when he arrived. We can't say enough good things. Very experienced, knowledgeable and professional. read more

Miele referred me to Acclaim to repair my dishwasher. It was a great experience from start to finish. The office manager/scheduler was very professional and responsive, and when Ken got here he got my dishwasher up and running quickly. He needed two parts and had them both in stock, so it was a one-visit job. I would definitely call them again. read more

The service is excellent--the technician really knows his business and the customer service is very courteous and helpful!

I could not be happier with Ken at Acclaim Appliance Service! I would give him more stars if I could. We have used his services twice. The first service was routine, but the second could be described as "above and beyond the call of duty". Our refrigerator had a noisy fan, so we had scheduled a service. Ken had to order the part, so his visit was delayed a few days. Little did we know that before his visit, our stove would go out, too. So when he arrived, we had no refrigeration or cooking capabilty. Thankfully, our neighbors were able to store the contents of the freezer. Ken was able to fix the stove, which was a very complicated diagnosis. I have lived in San Francisco for 20 years and endured all manner of appliance service, including a service person pulling out my stove onto my newlly refinished hardwood floor and putting a big scratch in the floor. In my experience, KEN IS THE BEST. I won't go into the details of how he diagnosed and fixed the problem with the stove, but my wife and I agree that if we had called another service person, we likely would have ended up purchasing a new stove. read more