I spoke with Ian this morning in the Sarasota office regarding some work I want done at our home in Ocala Fl, which we just purchased a month ago. Ian took a load off my shoulders as he went through everything with me and helped me with all the steps I need to take so that I get it all approved. He was very nice and patient with me and totally made my day. Kudos to Ian Sandra Pollman read more

I have been extremely disappointed with Access Management's handling of an HOA architectural and security-deposit issue. After approved pool and driveway work was completed, an initial irrigation inspection identified specific deficiencies, which were corrected. A later inspection then imposed a new requirement to relocate a functioning sprinkler head. Despite repeated requests, I have not been provided with a clear technical standard, measurement, irrigation plan, or other objective documentation explaining why that specific relocation is required. I also submitted a formal request for Association records. The initial production omitted responsive documents that I independently knew existed, and additional records were produced only after I identified those omissions. I remain concerned that responsive records are still missing. Internal correspondence produced to me also included management referring to me as "difficult" and discussing not allowing me to "push" them into releasing my deposit. Homeowners should be able to expect consistent standards, complete records, and professional treatment when significant amounts of their money are being held. read more

We have had a very frustrating experience working with Access Management / AccessDifference regarding a tenant HOA application. The application was fully submitted with all required documents, the lease was already signed, and the tenants paid an additional rush fee that advertised results within 24-48 hours. Despite this, the application sat in "pending HOA review" status for over a week with no communication. Multiple attempts were made to follow up: Emails sent Phone calls placed Voicemails left Unfortunately, there was no response, no update, and no timeline provided. This caused unnecessary stress for both the tenants and the property owner, especially with a time-sensitive move-in date. We understand that HOA reviews take time, but when a rush fee is accepted, there should be clear communication and accountability. Even a simple status update would have been appreciated. Based on this experience, communication and responsiveness are significant concerns. We hope Access Management improves follow-up procedures, especially for paid expedited services. read more

Unprofessional and Non-Compliant with Florida HOA Laws If you are considering Access Residential Management, be aware that they fail to comply with Florida law regarding HOA record requests. Per Florida Statutes Section 720.303(5), HOA members are entitled to access financial records within 10 business days of a written request. While various board members have been requesting these records for the past six months, I personally mailed my formal records request on January 17th, 2025, and they still have not provided all the required documents. Specifically, they have failed to produce the front and back copies of checks from the association's bank accounts during their management periods. Their lack of transparency raises serious concerns about accountability and compliance with state law. If they manage your HOA, I strongly recommend closely monitoring their compliance with state laws, your governing documents and handling of financial records. read more

Bobby, the maintenance gentleman at Enclaves Festival at Championsgate in Davenport, was a huge help to us when we found an infestation on our back patio in the cushions an hour before we were to leave our unit for our flight back home. He removed all the patio cushions for us and removed the problem while staying in contact verbally and with pictures to let us know he got rid of the problem. Truly appreciate his willingness to help with this situation!! read more

Moved into Th Cove in Westport just over two weeks ago, Thru this time, Cheryl Taylor has assisted us in many ways, helping us to get settled in. She has a positive outlook, communicates well and has a wealth of knowledge. read more

Absolute worse management company. If you have any option other than Access Management, take it. They can't make sure the neighborhoods are functioning as they promise, because they are too busy trying to disrupt lives of those paying their dues. Which by the way pays their paycheck. Trying to add a simple fence has become a fighting battle. I guess I should start skinny dipping in my pool for the whole neighborhood to see. signed Beyond Frustrated read more

No one at this management company is capable of following through with agreed issues to be resolved. It's all lip service. Run from this management company. No matter who you speak to, IF you're fortunate to make contact, can complete a task. Promise, promise and NO results. They manage a prominent country club in Osprey FL. A real disgrace. read more

I agree with the all previous comments. Their staff is terrible -they are dumb--don't respond, add fees. Contacting the attorney general. I have invested in over 400 properties and this is "THE WORST" company I have ever encountered!! read more

Access Management Worthington Community Sarasota Florida is a out of control. This company is clearly staffed by uncaring morons that do not return calls or respond to customer concerns. They arbitrarily access bogus fees and charges on their HOA members invoices regardless if the property owners information is provided on the payment, or paid on time. They will then forward threatening letters and continue to compound the arbitrary assessment fees. The Florida State Attorneys office should be made aware of their underhanded business practices and advised to investigate and impose regulations to control these predators. read more

Since day one, our Access Management property manager, Emma Doras has been condescending to residents. She sent out 117 violation letters for things like tire tracks on perfectly clean sealed driveways caused by the landscape maintenance company. Those letters were also emailed to residents with the subject line from a completely different community. The property manager does not respond to emails regarding weeds everywhere, the lack of landscape maintenance that we pay for, and always has an excuse for work not being done. Our residents are buying their own landscaping equipment in order to do the work themselves and they are pulling massive amounts of weeds that are supposed to be taken care of by our landscaping company. Lots of dead plants, no trimming, dead grass, and no oversight. Our gates have not worked for 9 months and when she says to let her know if your codes or transponder don't work and you do she does not respond. Emma Doras does not allow our CERT Team to have meetings at the clubhouse, has taken away their master key for life-saving equipment, and denies the existence of this all-volunteer group that we have had here for the past twelve years. She has also moved funds that were donated to the CERT Team to another team without the authority to do so and without notification. No one from the company returns calls. The absolute worst. read more

See all

Our roof caved in back when Ian destroyed our community and a lot of other homes got a horrendous amount of roof and structural damage. I've contacted management about this issue multiple times, getting the run around from a different amount of employees, I've requested to speak with the operations regional manager and was reassured that she would contact me directly, 3 weeks went by and heard absolutely nothing, just for her to FINALLY contact me and was rude, none apologetic and claiming that there's no damage when I've emailed in photos of the damage. I WOULD NEVER IMAGINE A MANAGER LET ALONE A REGIONAL MANAGER IN HOSPITALITY TO TREAT A CUSTOMER THE WAY I WAS APPROACHED / TREATED. I WOULDN'T EVEN GIVE THIS A 1 STAR IF I HAD THE ABILITY TO. Emma Doras was unprofessional and I will make sure to never refer anyone to this company / management!!!! read more

Absolute cowboys have a leak in the ceiling coming from outside the window above. All you get from access is send email we will call back. The leak has ruined our apartment. New floors and painted walls have been destroyed. Will be boycotting no more payment from us. Useless shower of donkeys read more

Failure to communicate via emails and phone calls. Non professional business operations. Horrible HOA property management.

The absolute worst HOA company I've worked with. Total lack of communication, try to charge community illegal fees, take fees on projects that they shouldn't be, zero community updates and make no effort to improve anything despite community feedback. I can only hope the builder ran board will drop them and move on to another HOA. read more

As a Real Estate Professional, I deal with many Management companies. This Access Management is without a doubt the worst of its kind. Unprofessional at best, incompetent and even vicious people work there. I even suspect there is Racism, and prejudice in the mix. They try to make any transaction nearly impossible to complete, most times trying to contact them, everything goes to voicemail. Next step is to report them to the State Licensing Board for dereliction of duty . They need their license revoked. Joseph Sexton read more

As a BOD a member for a community managed by Access I can say there are the absolute worst management company I've ever had to work with. High turnover and incompetent management read more

I bought my new home in Southern Oaks Oct 2020. I've had to deal with the HOA on 3 different occasions. The first was installing my solar panels. HOA would not communicate with the contractor or me in regards to the approval. Took way too long to install the panels due to the HOA's response time. Then I found a water main break in a common area of the community. It took 10 days to reach someone from this HOA. And now, my most recent struggle. I'm trying to install a fence. Not a fancy fence. Just one that the HOA will approve. I have followed every rule to the tee. And here I am about to submit my 4th ARC request. Why? Because they don't/wont communicate why they keep rejecting it. I just have to keep making changes not knowing what is really wrong. If your buying a home, and this is your management company, stay away. It has been a complete nightmare. I really wish we could rate a ZERO because 1 point is way more than they deserve. read more

If I could do it over I would never buy in a community with Access Management. They were hired by Neal Communities. They are the most unprofessional property management group in Southwest Florida, in my opinion. They do not return emails or phone calls, but you must pay your dues on time. I can not wait for this community to sell out so get rid of this company. Beware anyone that has this property management overseeing their homes. read more

We jumped out of the frying pan with Castle Group and into the fire with Access. No choice until we transition from the builder to the homeowners. They don't respond to questions, are rude, arrogant and incompetent. Sorry we have to give them 30 days to vacate when the homeowners take over. read more

Terrible management company for HOA. This is CrossCreek management company for our HOA. No oversight of budget, no audits of financials to prevent theft. HOA does not communicate with CDD about budget and who is paying for what. HOA does not respond to legal request of public records of where money has been spent. Possible theft of HOA funds and/or mismanagement of funds. Have contacted news channel for assistance. read more

very bad experience, poor culture, staff not helpful, not responsive, not innovative, and not respective.