Kitty is my agent and she is absolutely amazing! Professional, knowledgeable and FAST! When I…read moreneeded insurance on a new car, she made it seamless. I never knew it could be THIS EASY! She's friendly and took time to ensure I understood everything. I called about adding 2 more policies today and it's like talking to family! THANK YOU!

Great Insurance Great people especially Eryn!…read moreSuper Bowl team of insurance! Please call Eryn for all your insurance needs, she is a Rock Star!

This. Is more complaint about progressive insurance company…read morenot understanding how their system works.Not so much this particular office. But the people that answer the 800 number need to know their job. The other day someone named Teresa told me that I was overcharged and they would reverse the issue, but they never did. All they did was apply the overcharge to future payments. This messed up my bank account and cause my family to miss meals as we try to recover from their mistake.

Mr. Porter and his office took us in after we'd been with another company for many years, and they…read morehave been a tremendous help, numerous times, over the years. Only a couple of months after we signed up, tornadoes swept through Fultondale and wrecked a lot of our house. Mr. Porter and his staff provided a sense of security and peace of mind when we really needed it. They're excellent during far less stressful times, too!

We had an extremely disappointing experience with Farmers Insurance, specifically with David…read morePorter. Our contractor shared with us that David declined to increase the cost of our claim simply because he felt we were "not nice." This is unbelievably unprofessional, considering that all of our communications with him have been polite and professional through email. The only critical statement we made was pointing out that their team was unprofessional for not responding to multiple emails for over a week at a time. It is unacceptable for an insurance representative to make personal judgments and share those opinions with outside contractors. Our home repair estimates were all over $60,000, yet David Porter was only willing to approve $20,000--leaving us severely under-covered. Additionally, Rebekah Ninteman and Kiqra Torres Jimenez were both unhelpful and did nothing to improve the situation. Based on our experience, we would highly recommend working with a different insurance company if you value professional communication and fair claim handling. Avoid Farmers Insurance if you can.

I have been an insurance customer with Hayes Rasbury Agency for lots of decades, and one reason why…read moreI've remained a loyal customer is the excellent customer care from your employees at Hayes Rasbury Agency. Robin Patterson is one of the nicest, smartest, most knowledgeable account representatives I've ever encountered. She has helped me with several times I have had questions or concerns over my auto insurance policy, and she has a very soothing, reassuring telephone voice that calms any nervousness away. The most recent time she helped me was when there was some system glitch that said I owed my December payment still, but I didn't. Robin found out about the system glitch and fixed it so I wouldn't get another scary letter that my insurance wasn't paid. Then Robin called to let me know all was well again and she emailed me that my account was in good standing. By the way, Amanda and Kelsey are also very nice at the Hayes Rasbury Agency too. I'm happy with my auto insurance policy and with the very good service I get from Robin Patterson at Hayes Rasbury Agency, Birmingham, Alabama. God bless! Mark N Tim Elders

Great customer service from Alyssa Jefferson keep up great work ! Our service done Bessemer super…read morehighway. Explain and made sure received awesome policy coverage.

Terrell did a great job getting me an affordable quote. He was really quick in giving me a quote I…read morecould leave with today. Will definitely be coming back to do business with himin the future

Five stars for GEICO rep, Martese Davis! I was anxious and uneasy about insuring my almost 16 year…read moreold and switching from 15 years at AllState. She put my mind at ease and made me laugh. I understand my coverage (in real world language not just insurance jargon) and she walked me through the process of how easy it would be to file a claim should I ever need to file one. I also got more coverage for much less money. Thankful for kind voices and knowledgeable professionals to help me in this process! Thank you, Martese!

Julie and the entire staff are very professional and easy to work with. We have been with State…read moreFarm for over 36 years and love Julie and her staff.

Julie and her entire staff are extremely professional and pleasant. All of my questions and my…read moreneeds are taken care of in a timely manner. I highly recommend Julie and her team.

This location is excellent!!! Very friendly staff, helpful and very knowledgeable about their…read moreproducts! The staff Brittany and Terrance are awesome with the public. I would recommend them to anyone!!