I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Good source of Insurance for your business. Very helpful with presenting the right options.read more

I had a broker who was amazing. They left to start their own company. This agent reached out when…read moreit was time to renew and I went with a new carrier for my auto/home coverage. (Note that the agent who was now in charge of my account at the Insurance Exchange never reached out to me as renewal came up.) My broker told me I needed to reach out to the Insurance Exchange rep (Thomas) to cancel my previous policy. My broker even emailed me all the pertinent info I needed to give to them. I emailed twice. Nothing. I left a VM. Nothing. You have the ability to spend your money with any number of people. It's the customer service that makes the difference! DO NOT WASTE YOUR MONEY HERE! Here I thought it was a great place for years...but I just had a great broker!

Yusenia is amazing! Excellent customer service and always on time resolutions with any issues I may…read morehave. Overall, great person to work with.

I've came from many generations that are insured with State Farm Charles McGhee. Everyone in my…read morefamily has Charles. His staff is very sweet, polite, very professional. Anytime I need something emailed to me they are very quick on emailing it, also if I leave a message I get a call back within the next 10 mins of my call. I don't think I would ever switch.

Mary there was great to work with. Polite and professional with good bottom line rate quote.read more

Professional and knowledgeable!!! Very responsive to my initial inquiry and worked with me to find…read morean agreeable appointment time. She also caught a problem with the documents sent by outside firm (that were outdated) and this helped avoid a significant delay and yet another appointment.!! Will use again and I highly recommend! She also offers other helpful services.

I absolutely recommend Carreon Solutions. Sandy arrived at our location as we agreed and…read moreeverything went smoothly. She was very professional and took care to make sure all the small details and requirements for a mobil notarization were complete. I will definately use Carreon Solutions for my mobile notary needs and I highly recommend Carreon Solutions.