1. Acceptance Insurance

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    Franklin Park, IL

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    Acceptance Insurance

    5.0 (1 review)
    Closed • 9:00 am - 6:00 pm

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    Services - Acceptance Insurance

    Car and truck insurance

    Homeowner or property

    Life insurance

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    7 years ago

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    Progressive Insurance - Schiller Park

    Progressive Insurance - Schiller Park

    (27 reviews)

    After being a loyal Progressive customer for six years and insuring all of my vehicles with them, I…read morehad one of the most disappointing customer service experiences I've ever encountered. When I filed a claim after my vehicle was totaled, the claims representative initially told me my claim would be covered. I relied on that information, only to later receive a letter denying coverage. My issue isn't simply that the claim was denied--I understand coverage decisions are based on the policy. My issue is the inaccurate and inconsistent communication I received throughout the process. I escalated my concerns to management, hoping someone would acknowledge the communication failure. Instead, the manager focused solely on defending the policy decision and completely ignored the fact that I had been given conflicting information from the beginning. After six years as a customer with four insured vehicles, I expected honesty, accountability, and professionalism. Instead, I was left feeling dismissed and undervalued. As a result, I canceled all of my Progressive policies and moved my business elsewhere. Based on my experience, I cannot recommend Progressive.

    Do not use Progressive Auto Insurance for your vehicles. They are overpriced due to covering the…read morecost of their many commercials. They charged me $178 per month for a sale driver and wouldn't listen to my phone calls trying to lower my costs. I switched to Geico auto insurance and now pay $102 per month for the same coverage. I'll never use Progressive auto again!!

    Farmers Insurance - Ark Rusak Ins Agency

    Farmers Insurance - Ark Rusak Ins Agency

    (43 reviews)

    I was a commerical client running a small non profit who had both liability and workers comp…read moreinsurance through the Rusak Agency for almost nine years with no claims. I began having problems with an audit of our workers comp policy (for which I never filed a claim). After the audit we were told we owed nearly double what we were quoted with little to no explanation. It took months of back and forth with often incomprehensible bills and fees, to find out that they has misquoted us due to their lack of understanding of Illinois insurance law. That is fine, we all make mistakes, but as someone who runs an organization when I make a mistake I take responsibility for it. This company is kind and courteous, but I have found that when there is a problem they would delay, defer, or at times seemingly downright ignore the problem which is pretty unfortunate when your major service is being there in times of trouble. I do workers comp through my payroll company now and pay far less,

    If you're looking for insurance or advice on insurance I would highly recommend Art and Team…read more Here's why: 1. Very easy to communicate with - they answer my texts, emails, calls promptly 2. Are not pushy or salesy. Listen I'm in Sales, I get it. But these guys are great. I tell them what I need and they deliver 3. Super nice! They sent me a baby gift when my 3rd was born, I mean who does that? (Thank you!) I recently worked with Isabel on changing over my car insurance and she was amazing! Fast, thorough, and the process painless! Thank you Isabell. I buy my home, car, and a few additional policies from Art and Farmers and I feel like I get TOP quality coverage and a professional service team. It's like concierge service for insurance at a super competitive rate.

    Acceptance Insurance - autoinsurance - Updated October 2026

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